Help and Support

Help and Support
Service Desk

Chat with us live via MyIT

At you can:

  • Chat live with IT Service Desk staff during working hours
  • Report an IT issue or ask a question
  • Check the progress and update any existing calls you have logged

Chat with staff is available from 8am to 4.30pm, Monday to Friday.

Out of Hours: Our chat bot at will try to answer your question.

Alternatively you can email us at

Visit us in person

  • In The Sir Duncan Rice Library, Floor 1
  • In the Medical Library, Polwarth Building, Floor 1

Available between 9am and 4.45pm, except for Wednesdays between 9am and 10.45am due to staff training.

Vision, Mission, and Core Values


To enable learning, research and knowledge sharing across campuses and beyond through IT Service Desk excellence.


To provide world class, customer driven IT services to enable the University of Aberdeen to generate highly valued research, teach effectively, and share ideas.

Core Values

  • To be the first point of contact for the University of Aberdeen’s IT-related queries 
  • To be welcoming and to interact with our customers in a friendly, inclusive and understanding manner
  • To be knowledgeable and aware of our internal IT facilities and services, and to be aware of relevant global technological changes
  • To adapt to ever-changing customer requirements and to understand their IT needs
  • To guide and advise our customers so that their research, studies and work benefit from the University of Aberdeen’s IT facilities and services

The Service Desk Team

Toolkit - for user guides and video tutorials

Toolkit is your digital companion for the University of Aberdeen. Learn new digital skills, understand University software, discover useful apps and explore University services. Our resources are for everyone – whether you’re a member or staff or a student.

We publish a range of user guides to support your use of IT facilities in Toolkit. We review these documents every summer, before the start of the new academic year, and also when there are significant upgrades to systems and software. Many guides are supplemented by accompanying video tutorials and links to external resources.

Accessible anywhere, any time, and on any device, Toolkit’s simple user interface makes it easy for you to find what you’re looking for. So now you can get the help you need, when you need it!

Assistive Technology

The University of Aberdeen offers a range of Assistive Technology that may be useful for disabled students. All classroom and library PCs have assistive software, available through shortcuts along the top of the classroom Desktop.

In addition to the computer classroom and library Assistive Technology Provision, there are nine Assistive Technology Booths (ATBs) across the campus. The ATBs are single-user computer rooms which have more specialised assistive software in addition to that which is installed in the classrooms. All equipment is located on electrically-operated height adjustable desks, and a scanner is provided in each booth.

All booths may be booked via our online form.

Building Location #
Edward Wright Block A, Ground Floor, next to Service Desk 2
MacRobert Building Room 113A 1
Polwarth Building Medical School Library, near Issue Desk 1
Suttie Centre Room 001, next to Reception 1
Duncan Rice Library Floor 1 (107 and 108) 2
Floor 4 (407 and 408) 2

For more information about Assistive Technology, including documentation and guides, a list of available software and equipment, and an online booking facility for the ATBs, visit our Assistive Technology website.


ZendTo Large File Transfer Service

One and a half times faster than email, this secure web-based service can send and receive files of up to 20GB in size making it the ideal solution for transferring data securely between colleagues both inside and outside the University.

ZendTo runs on the University’s own servers. Data is encrypted during transfer and all files are checked for viruses.