Service Desk

How to contact us

Contact us via MyIT

At myit.abdn.ac.uk you can:

  • Chat live with IT Service Desk staff during working hours
  • Report an IT issue or ask a question
  • Check the progress and update any existing calls you have logged

Alternatively you can email us at servicedesk@abdn.ac.uk

Our working hours are 8am – 6pm, Monday to Friday

Out of Hours: Our chat bots at myit.abdn.ac.uk will try to help you answer your question or you can leave us a message that we will pick up on the next working day.

During COVID we are working from home and do not have any on campus, face-to-face services.

Vision, Mission, and Core Values

Vision

To enable learning, research and knowledge sharing across campuses and beyond through IT Service Desk excellence.

Mission

To provide world class, customer driven IT services to enable the University of Aberdeen to generate highly valued research, teach effectively, and share ideas.

Core Values

  • To be the first point of contact for the University of Aberdeen’s IT-related queries
  • To be welcoming and to interact with our customers in a friendly, inclusive and understanding manner
  • To be knowledgeable and aware of our internal IT facilities and services, and to be aware of relevant global technological changes
  • To adapt to ever-changing customer requirements and to understand their IT needs
  • To guide and advise our customers so that their research, studies and work benefit from the University of Aberdeen’s IT facilities and services

The Service Desk Team

Toolkit - for user guides and video tutorials

Toolkit is your digital companion for the University of Aberdeen. Learn new digital skills, understand University software, discover useful apps and explore University services. Our resources are for everyone – whether you’re a member or staff or a student.

We publish a range of user guides to support your use of IT facilities in Toolkit. We review these documents every summer, before the start of the new academic year, and also when there are significant upgrades to systems and software. Manyguides are supplemented by accompanying video tutorials and links to external resources.

Accessible anywhere, any time, and on any device, Toolkit’s simple user interface makes it easy for you to find what you’re looking for. So now you can get the help you need, when you need it!

Relationship Management

The Relationship Management team focuses on strategic IT development, change management and internal project management, as well as ensuring IT Services provides an effective and timely operational service.

The team comprises

Contact us if...

  • You are planning to make any business change that may affect your IT service requirements, eg business process development, teaching initiatives, restructuring of areas, new buildings, new equipment etc.
  • You are applying for funding for non standard IT equipment
  • You have a suggestion about our services - we welcome your suggestions, which help us improve standards

For operational support or standard requests please contact the Service Desk.

Relationship Management

The Relationship Managers work closely with schools, disciplines, and departments to ensure that we provide you with the IT services and support you need to achieve your organisational aims and objectives.

  Relationship Manager for... Contact details
Dean Phillips
  • Head of Relationship Management
  • Professional Services
Russell Moffatt
  • Library
  • Engineering
  • Geosciences
  • Natural and Computing Sciences
Gail Smillie
  • Biological Sciences
  • Medicine, Medical Sciences and Nutrition
  • Psychology
Natalie Kinchin-Williams
  • Divinity, History and Philosophy
  • Education
  • Language, Literature, Music and Visual Culture
  • Law
  • Social Science

Program and Project Management

The Program Manager and Project Managers develop and deliver University-wide IT projects - see the IT Services website for list of current and previous projects.

General Office

Assistive Technology

The University of Aberdeen offers a range of Assistive Technology that may be useful for disabled students. All classroom and library PCs have assistive software, available through shortcuts along the top of the classroom Desktop.

In addition to the computer classroom and library Assistive Technology Provision, there are nine Assistive Technology Booths (ATBs) across the campus. The ATBs are single-user computer rooms which have more specialised assistive software in addition to that which is installed in the classrooms. All equipment is located on electrically-operated height adjustable desks, and a scanner is provided in each booth.

All booths may be booked via our online form.

Building Location #
Edward Wright Block A, Ground Floor, next to Service Desk 2
MacRobert Building Room 113A 1
Polwarth Building Medical School Library, near Issue Desk 1
Suttie Centre Room 001, next to Reception 1
Duncan Rice Library Floor 1 (107 and 108) 2
Floor 4 (407 and 408) 2

For more information about Assistive Technology, including documentation and guides, a list of available software and equipment, and an online booking facility for the ATBs, visit our Assistive Technology website.

Utilities

ZendTo Large File Transfer Service

One and a half times faster than email, this secure web-based service can send and receive files of up to 20GB in size making it the ideal solution for transferring data securely between colleagues both inside and outside the University.

ZendTo runs on the University’s own servers. Data is encrypted during transfer and all files are checked for viruses.