- Service Desk
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Chat with us live via MyIT
At myit.abdn.ac.uk you can:
- Chat live with IT Service Desk staff during working hours
- Report an IT issue or ask a question
- Check the progress and update any existing calls you have logged
Chat with staff is available from 8am to 4.30pm, Monday to Friday.
Out of Hours: Our chat bot at myit.abdn.ac.uk will try to answer your question.
Alternatively you can email us at servicedesk@abdn.ac.uk.
Visit us in person
- In The Sir Duncan Rice Library, Floor 1
- In the Medical Library, Polwarth Building, Floor 1
Available between 9am and 4.45pm, except for Wednesdays between 9am and 10.45am due to staff training.
Vision, Mission, and Core Values
Vision
To enable learning, research and knowledge sharing across campuses and beyond through IT Service Desk excellence.
Mission
To provide world class, customer driven IT services to enable the University of Aberdeen to generate highly valued research, teach effectively, and share ideas.
Core Values
- To be the first point of contact for the University of Aberdeen’s IT-related queries
- To be welcoming and to interact with our customers in a friendly, inclusive and understanding manner
- To be knowledgeable and aware of our internal IT facilities and services, and to be aware of relevant global technological changes
- To adapt to ever-changing customer requirements and to understand their IT needs
- To guide and advise our customers so that their research, studies and work benefit from the University of Aberdeen’s IT facilities and services
- Toolkit - for user guides and video tutorials
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Toolkit is your digital companion for the University of Aberdeen. Learn new digital skills, understand University software, discover useful apps and explore University services. Our resources are for everyone – whether you’re a member or staff or a student.
We publish a range of user guides to support your use of IT facilities in Toolkit. We review these documents every summer, before the start of the new academic year, and also when there are significant upgrades to systems and software. Many guides are supplemented by accompanying video tutorials and links to external resources.
Accessible anywhere, any time, and on any device, Toolkit’s simple user interface makes it easy for you to find what you’re looking for. So now you can get the help you need, when you need it!
- Relationship Management
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The Relationship Management team focuses on strategic IT development, change management and internal project management, as well as ensuring IT Services provides an effective and timely operational service.
The team comprises
Contact us if...
- You are planning to make any business change that may affect your IT service requirements, eg business process development, teaching initiatives, restructuring of areas, new buildings, new equipment etc.
- You are applying for funding for non standard IT equipment
- You have a suggestion about our services - we welcome your suggestions, which help us improve standards
For operational support or standard requests please contact the Service Desk.
Relationship Management
The Relationship Managers work closely with schools and professional services colleagues to ensure that we provide you with the IT services and support you need to achieve your organisational aims and objectives.
Relationship Manager for... Contact details Dean Phillips
Head of Relationship Management- HR
- Finance
- Alumni
- G40 Edward Wright
- d.phillips@abdn.ac.uk
- tel 3666
Gail Smillie
Team Lead for Relationship Managers- Research Projects and Support
- School Responsibilities:
- Biological Sciences
- Medicine, Medical Sciences and Nutrition
- IAHS
- IMS
- RINH
- Psychology
- G35 Edward Wright and 1:121 Polwarth
- gail.smillie@abdn.ac.uk
- tel 3778
Natalie Kinchin-Williams
- Teaching and Learning Projects and Support
- School Responsibilities:
- Divinity, History, Philosophy and Art History
- Education
- Language, Literature, Music and Visual Culture
- Law
- Medicine, Medical Sciences and Nutrition
- Institute of Education
- Institute of Dentistry
- Social Science
- G35 Edward Wright and 1:121 Polwarth
- n.kinchin-williams@abdn.ac.uk
- tel 4227
Programme and Project Management
The Programme Director and Project Managers develop and deliver University-wide IT projects - see StaffNet for more information.
- Mike Whyment - Programme Director
G52 Edward Wright
m.whyment@abdn.ac.uk, ext 4487 - Russell Moffatt - Project Lead
G35 Edward Wright
r.moffatt@abdn.ac.uk, tel 2685 - Moragh Boyle - Research Project Manager
Foresterhill
moragh.boyle@abdn.ac.uk, ext 3378 - Jane Bourque - Project Manager
G54 Edward Wright
jane.bourque@abdn.ac.uk, ext 3305 - Emma Fowlie - Project Manager
G54 Edward Wright
e.fowlie@abdn.ac.uk, tel 3373 - Pamela Maclean - Project Manager
G54 Edward Wright
pamela.maclean@abdn.ac.uk, tel 3512 - Ruth Mellis - Project Manager
G54 Edward Wright
ruth.mellis@abdn.ac.uk, ext 3512 - Rebecca Ritchie - Project Manager
G54 Edward Wright
r.ritchie@abdn.ac.uk - Lauriel Simpson - Project Manager
G54 Edward Wright
lauriel.simpson@abdn.ac.uk, ext 3350 - Alison Sinclair - Project Manager
G54 Edward Wright
a.sinclair@abdn.ac.uk tel 3332
General Office
- Lynne Kirton - Office Manager and PA to IT Services Management
G40 Edward Wright
l.kirton@abdn.ac.uk, ext 3368 - Amy Gibb - Modern Apprentice
G40 Edward Wright
amy.gibb@abdn.ac.uk, ext 3371 - Nicola Gray - Administrative Assistant
G40 Edward Wright
nicolagray@abdn.ac.uk, ext 3344 - Irene Milligan - Switchboard Operator
Reception, University Office
i.milligan@abdn.ac.uk
- Assistive Technology
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The University of Aberdeen offers a range of Assistive Technology that may be useful for disabled students. All classroom and library PCs have assistive software, available through shortcuts along the top of the classroom Desktop.
In addition to the computer classroom and library Assistive Technology Provision, there are nine Assistive Technology Booths (ATBs) across the campus. The ATBs are single-user computer rooms which have more specialised assistive software in addition to that which is installed in the classrooms. All equipment is located on electrically-operated height adjustable desks, and a scanner is provided in each booth.
All booths may be booked via our online form.
Building Location # Edward Wright Block A, Ground Floor, next to Service Desk 2 MacRobert Building Room 113A 1 Polwarth Building Medical School Library, near Issue Desk 1 Suttie Centre Room 001, next to Reception 1 Duncan Rice Library Floor 1 (107 and 108) 2 Floor 4 (407 and 408) 2 For more information about Assistive Technology, including documentation and guides, a list of available software and equipment, and an online booking facility for the ATBs, visit our Assistive Technology website.
- Utilities
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ZendTo Large File Transfer Service
One and a half times faster than email, this secure web-based service can send and receive files of up to 20GB in size making it the ideal solution for transferring data securely between colleagues both inside and outside the University.
ZendTo runs on the University’s own servers. Data is encrypted during transfer and all files are checked for viruses.