Student FAQs

Student FAQs

Find out more about the online resources, tools and websites that can provide support and information during your time at the University of Aberdeen.

Student Help Guide

Find out what services can help provide support and information during your time at University.

ACADEMIC & NON-ACADEMIC ISSUES

APPEALS

ACCOMMODATION

ACADEMIC SKILLS

BUS PASSES

  • Issue: Information on travelling with Stagecoach UniRider or First Bus

CAREER PLANNING

CHANGES TO STUDY

CHILDCARE

DISABILITIES & MEDICAL CONDITIONS

DOCUMENTATION FOR SIGNING

EXAMS/RESITS

  • Issue: Applying for resit exams, late applications, exam timetable query

FINANCIAL

  • Issue: Tuition fees; student loans and council tax exemption; support for repeat funding; false start funding (for those changing degree intention within first year of study). This relates to tuition fees only
  • Issue: Advice on money management and part-time employment

FITNESS & SPORT

ID CARDS

ILLNESS

INTERNATIONAL STUDENT ISSUES

LIBRARY

  • Issue: Academic books and journals (print and online), collaborative, quiet and silent study spaces, copying, printing, scanning

MYCURRICULUM

PAYING FEES

PERSONAL

PERSONAL TUTORING

  • Issue: Information about personal tutor system, where to get help, referrals

SAAS

SECURITY

  • Issue: Personal Safety matters, lost, found and stolen property
    • Website: Security Control (24 hour), 9A Dunbar Street
    • Telephone: 01224 273327 (non-emergency) or 01224 273939 (emergency)

SOCIETIES

SPECIFIC LEARNING DIFFERENCES

STUDY ABROAD

STUDENT DOCUMENTATION

STUDENTS 4 STUDENTS (S4S)

STUDY SUPPORT

SUBMITTING DOCUMENTATION

TIMETABLES

THESIS SUBMISSION

STUDENT VISA STUDENTS

TRANSCRIPTS

UNIVERSITY REGULATIONS AND POLICIES

  • Issues: Part-time study; student progress; repeating a year; changes to degree intention (eg MA to BSc); withdrawal; readmission; other options for study

VOLUNTEERING

WORK EXPERIENCE/ PLACEMENTS

Student Essential Contacts

Aberdeen Sports Village
e: info@aberdeensportsvillage.com 
w: aberdeensportsvillage.com

AUSA – Students’ Association
e: ausa@abdn.ac.uk
w: ausa.org.uk

Accommodation Office
t: +44 (0)1224 273502 - ext 3502
e: studentaccomm@abdn.ac.uk 
w: abdn.ac.uk/accommodation

Accommodation - Student Resident Assistants
t: 01224 274013 (office hours)
t: 01224 274030 (6pm-6am)
Call, text or FaceTime: 07813529679
e: residentassistants@abdn.ac.uk

Accommodation - Hillhead Student Village
t: +44 (0)1224 274000 

Careers and Employability Service
e: careers@abdn.ac.uk
w: abdn.ac.uk/careers

Counselling Service
e: counselling@abdn.ac.uk 
w: abdn.ac.uk/counselling

Chaplaincy Multi Faith Centre
t: +44 (0)1224 272137 

Credit Control
e: creditctr@abdn.ac.uk

Go Abroad
e: erasmus@abdn.ac.uk 
w: abdn.ac.uk/study/undergraduate/study-abroad-and-exchanges.php

Infohub
e: infohub@abdn.ac.uk
w: abdn.ac.uk/students/student-life/infohub-3010.php

International Centre
e: internationalcentre@abdn.ac.uk 
t: +44 (0) 1224 274277
w: abdn.ac.uk/international-centre

International Student Advisers
e: student.international@abdn.ac.uk 
w: abdn.ac.uk/students/support/immigration-and-tier-4-3397.php

IT Services Help Desk
e: servicedesk@abdn.ac.uk
t: +44 (0) 1224 273636
w: abdn.ac.uk/it/student/help

Language Centre
e: lc-enquiries@abdn.ac.uk
w: abdn.ac.uk/study/international/language-centre.php

Library
e: library@abdn.ac.uk
w: abdn.ac.uk/library

MyCurriculum Support
w: www.abdn.ac.uk/mist/apps/enquiry-management/

Multi-Faith Chaplaincy
e: chaplaincy@abdn.ac.uk
w: abdn.ac.uk/chaplaincy

Personal Tutoring
e: infohub@abdn.ac.uk
w: abdn.ac.uk/students/support/personal-tutors-3584.php

Postgraduate research School
e: pgrs@abdn.ac.uk
w: abdn.ac.uk/pgrs

Rocking Horse Nursery
e: rockinghorsenursery@abdn.ac.uk
w: abdn.ac.uk/rockinghorse

Student Learning Service
e: sls@abdn.ac.uk
w: abdn.ac.uk/sls

Student Support Services

t: +44 (0)1224 273935 - ext 3935
w: www.abdn.ac.uk/student-support

Tuition Fees
e: tuitionfees@abdn.ac.uk
w: abdn.ac.uk/students/finance/tuition-fees.php

Postgraduate Registry
e: postgraduate@abdn.ac.uk
w: abdn.ac.uk/students/support/study-resources-support.php#panel3582

Undergraduate Registry
e: undergraduate@abdn.ac.uk
w: abdn.ac.uk/students/support/study-resources-support.php#panel3581

University Switchboard
t: +44 (0) 1224 272000

University Security (24 Hours)
e: securitycontrrol@abdn.ac.uk
t: +44 (0) 1224 273939 (Emergency)
t: +44 (0) 1224 273327 (Non Emergency)

Students for Students (S4S)
w: abdn.ac.uk/students/support/students-4-students.php

New student resources and websites
General University information
Courses
Exams and resits
Support
Sports, societies and student engagement
Employability, volunteering and jobs
Library and IT
Outside of University
General websites
Apps