Find out more about the online resources, tools and websites that can provide support and information during your time at the University of Aberdeen.

Student Help Guide

Find out what services can help provide support and information during your time at University.

ACADEMIC & NON-ACADEMIC ISSUES

  • Issue: Policy, processes and guidelines
    • Contact: Infohub

APPEALS

  • Issue: Advice on appeals, complaints and general representation
    • Contact: AUSA (Students’ Union Building) or Infohub

ACCOMMODATION

  • Issue: Advice on campus accommodation and facilities
    • Contact: Infohub

ACADEMIC SKILLS

  • Issue: Academic support for students
    • Contact: sls@abdn.ac.uk or abdn.ac.uk/sls

BUS PASSES

  • Issue: Information on travelling with Stagecoach Unirider or First Bus
    • Contact: Infohub

CAREER PLANNING

  • Issue: Discussing career options and making the most of your time at University.
    • Contact: Careers Service, (Students’ Union Building, 2nd floor)

CHANGES TO STUDY

  • Issue: Advice on changing programme of study or swapping courses
    • Contact: Infohub

CHILDCARE

  • Issue: Financial assistance with childcare
    • Contact: Student Advice and Support, (Students’ Union Building, 2nd floor)

DISABILITIES & MEDICAL CONDITIONS

  • Issue: Advice, information and practical support for students with a disability, impairment, medical or health condition, or a specific learning difference such as dyslexia
    • Contact: Student Advice and Support, (Students’ Union Building, 2nd floor)

DOCUMENTATION FOR SIGNING

  • Issue: Documentation to prove student status
    • Contact: Infohub

EXAMS/RESITS

  • Issue: Applying for resit exams, late applications, exam timetable query
    • Contact: Infohub / Online Store

FINANCIAL

  • Issue: Tuition fees; student loans and council tax exemption; support for repeat funding; false start funding (for those changing degree intention within first year of study). This relates to tuition fees only
    • Contact: Infohub
  • Issue: Sources of financial support (i.e. SAAS Discretionary Fund Fund)
    • Contact: Student Advice and Support, (Students’ Union Building, 2nd floor)
  • Issue: Advice on money management and part-time employment
    • Contact: AUSA (Students’ Union Building)

FITNESS & SPORT

  • Issue: Sports activities
    • Contact: Aberdeen Sports Village
  • Issue: Team Sport
    • Contact: AUSA Sport

ID CARDS

  • Issue: Stolen, lost, not working or collections
    • Contact: Infohub

ILLNESS

  • Issue: Medical certificates; missed exam due to illness
    • Contact: Infohub
  • Issue: Advice, information and support for students affected by long term health conditions
    • Contact: Student Advice and Support, (Students’ Union Building, 2nd floor)

INTERNATIONAL STUDENT ISSUES

  • Issue: Immigration issues; general advice and support
    • Contact: Student Advice and Support, (Students’ Union Building, 2nd floor)
  • Issue: Contact with other international students, English language support
    • Contact: International Centre, Language Centre, Regent Building

LIBRARY

  • Issue: Academic books and journals (print and online), collaborative, quiet and silent study spaces, copying, printing, scanning
    • Contact: The Sir Duncan Rice Library, Taylor Library, Medical Library

MYCURRICULUM

  • Issue: Assistance with any aspect of MyCurriculum
    • Contact: MyCurriculum Support Service

PAYING FEES

  • Issue: Tuition fees, accommodation fees
    • Contact: Infohub

PERSONAL

  • Issue: Homesickness, personal problems e.g. illness of family member
    • Contact: Student Advice and Support, (Students’ Union Building, 2nd floor)
  • Issue: Relationship problems
    • Contact: Counselling Service, 5 Dunbar St
  • Issue: Faith issues
    • Contact: Multi-faith Chaplaincy, 25 High St

PERSONAL TUTORING

  • Issue: Information about personal tutor system, where to get help, referrals
    • Contact: Infohub

SAAS

  • Issue: tuition fees
    • Contact: Infohub
  • Issue: Disabled students allowance
    • Contact: Student Advice and Support (Students’ Union Building, 2nd floor)

SECURITY

  • Issue: Personal Safety matters, lost, found and stolen property
    • Contact: Security Control (24 hour), 9a Dunbar St

SOCIETIES

  • Issue: Payments, queries and membership
    • Contact: AUSA (Students’ Union Building)

SPECIFIC LEARNING DIFFERENCES

  • Issue: Screening and assessment for dyslexia, lecture and exam arrangements
    • Contact: Student Advice and Support, (Students’ Union Building, 2nd floor)
  • Issue: Study skills advice for dyslexia and other specific learning differences
    • Contact: Student Learning Service abdn.ac.uk/sls

STUDY ABROAD

  • Issue: Study or work in another country as part of a degree programme
    • Contact:  International Centre

STUDENT DOCUMENTATION

  • Issue: Student certificates, student record cards
    • Contact: Infohub

Students for Students (S4S)

  • Issue: Enquiries and information i.e. queries about student life/campus etc
    • Contact: Infohub

STUDY SUPPORT

  • Issue: Study skills; advice; assignment planning; time management
    • Contact: Student Learning Service abdn.ac.uk/sls

SUBMITTING DOCUMENTATION

  • Issue: Withdrawal forms, readmission forms
    • Contact: Infohub

TIMETABLES

  • Issue: Teaching or exam timetable enquiries
    • Contact: School Office or abdn.ac.uk/mytimetable

THESIS SUBMISSION

  • Issue: Declarations, soft bounds and hard bounds
    • Contact: The Sir Duncan Rice Library (hard bounds only) or Infohub

TIER 4 STUDENTS

  • Issue: Advice on how your studies impact your Tier 4 visa

TRANSCRIPTS

  • Issue: Applying for a transcript
    • Contact: Online store

UNIVERSITY REGULATIONS AND POLICIES

  • Issues: Part-time study; student progress; repeating a year; changes to degree intention (eg MA to BSc); withdrawal; readmission; other options for study
    • Contact: Infohub

VOLUNTEERING

  • Issue: Enquiries and information
    • Contact: AUSA (Students’ Union Building)

WORK EXPERIENCE/ PLACEMENTS

  • Issue: Summer placements; internships; part-time jobs; practical help with applications (CVs, interviews etc.)
    • Contact: Careers Service, (Students’ Union Building, 2nd floor)
Student Essential Contacts

Aberdeen Sports Village
e: info@aberdeensportsvillage.com 
w: aberdeensportsvillage.com

AUSA – Students’ Association
e: ausa@abdn.ac.uk
w: ausa.org.uk

Accommodation Office
t: +44 (0)1224 273502 - ext 3502
e: studentaccomm@abdn.ac.uk 
w: abdn.ac.uk/accommodation

Accommodation - Student Resident Assistants
t: 01224 274013 (office hours)
t: 01224 274030 (6pm-6am)
Call, text or FaceTime: 07813529679
e: residentassistants@abdn.ac.uk

Accommodation - Hillhead Student Village
t: +44 (0)1224 274000 

Careers and Employability Service
e: careers@abdn.ac.uk
w: abdn.ac.uk/careers

Counselling Service
e: counselling@abdn.ac.uk 
w: abdn.ac.uk/counselling

Chaplaincy Multi Faith Centre
t: +44 (0)1224 272137 

Credit Control
e: creditctr@abdn.ac.uk

Go Abroad
e: erasmus@abdn.ac.uk 
w: abdn.ac.uk/Erasmus

Infohub
e: infohub@abdn.ac.uk
w: abdn.ac.uk/students/student-life/infohub-3010.php

International Centre
e: internationalcentre@abdn.ac.uk 
t: +44 (0) 1224 274277
w: abdn.ac.uk/international-centre

International Student Advisers
e: student.international@abdn.ac.uk 
w: abdn.ac.uk/students/support/immigration-and-tier-4-3397.php

IT Services Help Desk
e: servicedesk@abdn.ac.uk
t: +44 (0) 1224 273636
w: abdn.ac.uk/it/student/help

Language Centre
e: lc-enquiries@abdn.ac.uk
w: abdn.ac.uk/languagecentre

Library
e: library@abdn.ac.uk
w: abdn.ac.uk/library

MyCurriculum Support
w: www.abdn.ac.uk/mist/apps/enquiry-management/

Multi-Faith Chaplaincy
e: chaplaincy@abdn.ac.uk
w: abdn.ac.uk/chaplaincy

Personal Tutoring
e: infohub@abdn.ac.uk
w: abdn.ac.uk/students/support/personal-tutors-3584.php

Postgraduate research School
e: pgrs@abdn.ac.uk
w: abdn.ac.uk/pgrs

Rocking Horse Nursery
e: rockinghorsenursery@abdn.ac.uk
w: abdn.ac.uk/rockinghorse

Student Learning Service
e: sls@abdn.ac.uk
w: abdn.ac.uk/sls

Student Support Services

t: +44 (0)1224 273935 - ext 3935
w: www.abdn.ac.uk/student-support

Tuition Fees
e: tuitionfees@abdn.ac.uk
w: abdn.ac.uk/students/finance/tuition-fees.php

Postgraduate Registry
e: postgraduate@abdn.ac.uk
w: abdn.ac.uk/students/support/study-resources-support.php#panel3582

Undergraduate Registry
e: undergraduate@abdn.ac.uk
w: abdn.ac.uk/students/support/study-resources-support.php#panel3581

University Switchboard
t: +44 (0) 1224 272000

University Security (24 Hours)
e: securitycontrrol@abdn.ac.uk
t: +44 (0) 1224 273939 (Emergency)
t: +44 (0) 1224 273327 (Non Emergency)

Students for Students (S4S)
w: abdn.ac.uk/students/support/students4students-3585.php

New student resources and websites
General University information
Courses
Exams and resits
Support
Sports, societies and student engagement
Graduation
Employability, volunteering and jobs
Library and IT
Outside of University
General websites
Apps
  • Where can I find information about the UoA Student Guide app?
  • Where can I find information about the SafeZone app?
  • Where can I find information on the Blackboard app?
  • Where can I find information about the AUSA events app?
  • Where can I find information about YOYO Wallet - the University's loyalty scheme?