Service Desk

How to contact us

The Service Desk is your first point of contact for IT support at the University.

  • Login to the MyIT portal - our self service web facility - to:
    • log a new call with the Service Desk
    • update your call with new information
    • check the progress of any open calls you have logged
  • Email us at
  • Drop in at the following locations:
    The Sir Duncan Rice Library
    First Floor, Old Aberdeen
    Mon, Tues, Thurs and Fri 09:00-17:00
    Wed 10:45-17:00
    1:122, Foresterhill
    Mon, Tues, Thurs and Fri 09:00-17:00
    Wed 10:30-17:00

An out-of-hours (OOH) helpline operates from 17:00 to 08:00 weekdays and provides 24 hour cover over weekends and public holidays. During these times, any call you make to our Service Desk number - 3636 - is automatically transferred to the OOH Helpline.

Vision, Mission, and Core Values


To enable learning, research and knowledge sharing across campuses and beyond through IT Service Desk excellence.


To provide world class, customer driven IT services to enable the University of Aberdeen to generate highly valued research, teach effectively, and share ideas.

Core Values

  • To be the first point of contact for the University of Aberdeen’s IT-related queries
  • To be welcoming and to interact with our customers in a friendly, inclusive and understanding manner
  • To be knowledgeable and aware of our internal IT facilities and services, and to be aware of relevant global technological changes
  • To adapt to ever-changing customer requirements and to understand their IT needs
  • To guide and advise our customers so that their research, studies and work benefit from the University of Aberdeen’s IT facilities and services

The Service Desk Team

Fact Sheets

We publish a range of fact sheets and user guides to support your use of IT facilities in the Learners’ Toolkit. We review these documents every summer, before the start of the new academic year, and also when there are significant upgrades to systems and software.

Many of our fact sheets are supplemented by accompanying video tutorials and links to external resources.

Getting started with Learners' Toolkit

Browse by content Type or User group, or Search Toolkit to find the content you need, then click on the appropriate tool and:

  • click Guides for fact sheets, posters and infographics as pdfs;
  • play video content through the carousel;
  • Click Links for related web-based resources.

Or watch our short tutorial video!

Relationship Management

The Relationship Management team focuses on strategic IT development, change management and internal project management, as well as ensuring IT Services provides an effective and timely operational service.

The team comprises

Contact us if...

  • You are planning to make any business change that may affect your IT service requirements, eg business process development, teaching initiatives, restructuring of areas, new buildings, new equipment etc.
  • You are applying for funding for non standard IT equipment
  • You have a suggestion about our services - we welcome your suggestions, which help us improve standards

For operational support or standard requests please contact the Service Desk.

Relationship Management

The Relationship Managers work closely with schools, disciplines, and departments to ensure that we provide you with the IT services and support you need to achieve your organisational aims and objectives.

  Relationship Manager for... Contact details
Dean Phillips
  • Head of Relationship Management
  • Professional Services
Russell Moffatt
  • Library
  • Engineering
  • Geosciences
  • Natural and Computing Sciences
Gail Smillie
  • Biological Sciences
  • Medicine, Medical Sciences and Nutrition
  • Psychology
Natalie Kinchin-Williams
  • Divinity, History and Philosophy
  • Education
  • Language, Literature, Music and Visual Culture
  • Law
  • Social Science

Program and Project Management

The Program Manager and Project Managers develop and deliver University-wide IT projects - see the IT Services website for list of current and previous projects.

General Office

Assistive Technology

The University of Aberdeen offers a range of Assistive Technology that may be useful for disabled students. All classroom and library PCs have assistive software, available through shortcuts along the top of the classroom Desktop.

In addition to the computer classroom and library Assistive Technology Provision, there are nine Assistive Technology Booths (ATBs) across the campus. The ATBs are single-user computer rooms which have more specialised assistive software in addition to that which is installed in the classrooms. All equipment is located on electrically-operated height adjustable desks, and a scanner is provided in each booth.

All booths may be booked via our online form.

Building Location #
Edward Wright Block A, Ground Floor, next to Service Desk 2
MacRobert Building Room 113A 1
Polwarth Building Medical School Library, near Issue Desk 1
Suttie Centre Room 001, next to Reception 1
Duncan Rice Library Floor 1 (107 and 108) 2
Floor 4 (407 and 408) 2

For more information about Assistive Technology, including documentation and guides, a list of available software and equipment, and an online booking facility for the ATBs, visit our Assistive Technology website.


ZendTo Large File Transfer Service

One and a half times faster than email, this secure web-based service can send and receive files of up to 20GB in size making it the ideal solution for transferring data securely between colleagues both inside and outside the University.

ZendTo runs on the University’s own servers. Data is encrypted during transfer and all files are checked for viruses.