New password reset service now live

New password reset service now live

If you forget your personal IT account password, or if you need to change it because your account has been compromised, you can reset it yourself using Self-Service Password Reset - SSPR.

On Wednesday this week, we rolled out the new password reset service – Microsoft Self Service Password Reset (SSPR) – to staff.

Before using SSPR for the first time, you will need to register by verifying your identity and setting up your authentication method/s – mobile phone number and/or alternative email address – just as you would for online banking.

Once you have registered for the service, you will be able to reset your password yourself. No need to contact the IT Service Desk. All you need is an internet connection.

How do I register?

Register now

Register for the service now at

Register at Office 365 Sign in

Note that until you register for SSPR, you will be prompted to do so every time you sign into an Office 365 application such as Outlook on the Web (OWA) or SharePoint. Once you have registered, you will no longer see the prompt.

The prompt will ask you to provide more information to keep your account secure:

Click Next and follow the onscreen instructions to register.

If it is not convenient for you to register at that point, you can bypass registration. However, Office 365 will continue to prompt you until you have completed registration.

Need help registering?

Whichever method you choose, simply follow the onscreen instructions, or consult our Password Management user guide.

What about the old password reset services?

Personal IT accounts: SSPR replaces the previous Password Manager service for resetting passwords.

Additional IT accounts: The Password Change web form will still be required to change passwords for the following account types: Project (P), External (XTS), Guest (GST), Resource (XRS), and Student Society accounts.


Author: Digital and Information Services