Accessibility Statement for the University of Aberdeen Website


The University of Aberdeen is committed to ensuring digital accessibility. We are continually improving the user experience for everyone visiting our site and applying the relevant accessibility standards.

For example, this means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in (up to 300%) without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • some parts may not be fully compatible with screen readers
  • you may not be able to access all content by using the keyboard alone
  • not all media will have a transcript, or be subtitled
  • some text may not reflow in a single column when you change the size of the browser window or use certain levels of magnification
  • some older documents (PDF, PowerPoint, Word) are not fully accessible to screen reader software

If you cannot access parts of this website or wish to report an accessibility problem

We welcome your feedback on the accessibility of the website. If you wish to raise an issue, or need information in a different format like accessible PDF, large print, Easy Read, audio recording or braille, please get in touch:

  • Report an issue online at
  • Email
  • Phone – The University is currently closed due to COVID-19 restrictions and regrettably we are unable to provide a phone service at present

We will reply to reports within one working day and will aim to provide a workable solution as soon as possible and no later than seven days.

You can also write to us at:

Postal Address
University of Aberdeen,
King's College,
AB24 3FX

You may also arrange to visit the University (for example to visit a Disability Advisor) using the contact details above. Please note that visits are currently suspended due to COVID-19 restrictions.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The University of Aberdeen is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The website is only partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items do not comply with the WCAG 2.1 AA success criteria. We aim to address the vast majority of issues by September 2020. We prioritise this work based on volume of traffic (scale) and key user journeys.

Text and page structure

Some of our written content and page structure is not accessible. Examples include:

  • Meaningless link text e.g. “click here”
  • Links using only colour as a distinguishing factor
  • Tables without row headers
  • Legacy pages that do not reflow when zoomed or viewed in mobile devices
  • Insufficient text colour contrast
  • Content which is not semantically structured

We constantly audit our site and address these issues as quickly as practicable when they are identified. Legacy sites that do not reflow when zoomed will be migrated to new responsive templates by September 2020. Colour contrast is being audited as part of our template review. We are reviewing and revising our training to provide specific guidance to our content editors and developers.


Many videos on our site do not have transcripts or audio descriptions. We are reviewing and removing or resolving these based on order of priority.

Keyboard accessibility

We are aware that some areas of our website may not be fully keyboard accessible. All web templates and applications will be reviewed and updated by September 2020; other areas may also be addressed in this timeframe or removed/resolved based on order of priority.


Many older PowerPoint, PDF and Word documents do not meet accessibility standards, for example, they might not be structured so they’re accessible to a screen reader.

We are reviewing and removing or resolving these based on order of priority. All staff will be made aware of accessibility legislation and offered support in the creation of accessible documents, for example via user guides. Guidance on creating accessible documents will be included in MS Office and training workshops as appropriate.

Please note that certain documents may be outside the scope of the accessibility regulations.


Many images on our site do not have alternative content and in most cases this is because they are purely decorative; however, some images do not have appropriate alternative content, and others represent text as images. We are addressing these issues through regular auditing and by providing specific guidance and training to our content editors.


Some forms are not correctly labelled and/or are not keyboard accessible. All forms are currently being audited and any issues will be corrected by September 2020.

Disproportionate burden

We have certain collections that are accessible via the web where we may claim disproportionate burden. Examples include our legacy exam papers; our publications repository, and our research theses. We are currently assessing the scale of the issues affecting such collections and how we may address these.

At the time of writing, certain eBooks and journal articles accessible via our online library catalogue may not be accessible. We are evaluating this issue and will engage with third party publishers if necessary.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix documents published before 23 September 2018 if they’re not essential to providing our services. Our policy is that any new documents we publish will meet accessibility standards. Any documents essential to providing our service will be fixed or replaced with an accessible HTML page.

We do not plan to add captions to live video streams as live video is exempt from the accessibility regulations.

We will ensure online maps are as accessible as possible, but online maps are currently exempt from meeting the accessibility regulations.

How we tested this website

The University of Aberdeen assessed the accessibility of this site using the following methods:

  • Self-evaluation: the site was evaluated by our internal teams
  • Automated testing: the site is tested weekly by our quality assurance software, Siteimprove, and we send regular reports to website owners

We prioritise work on conformance of our website based on two factors: volume of traffic (scale) and key user journeys.

Key exemplar sections tested

Section Sample URL Status Date tested
Website Templates Partially conformant 25th March 2020
Legacy Templates Partially conformant 25th March 2020
News Templates Partially conformant 25th March 2020
Events Templates Partially conformant 25th March 2020
Staff Pages Templates Partially conformant 25th March 2020
Research Archive Partially conformant 25th March 2020
Exam Papers Partially conformant 25th March 2020
Postgraduate Applicant Portal Partially conformant 9th November 2019
eAccommodation Partially conformant 8th October 2019
ePayments Partially conformant 17th September 2019
Agents Portal Partially conformant 9th September 2019

Other sites within our domain

The University of Aberdeen's website consists of many related sub-sites and systems. The University of Aberdeen is responsible for the accessibility of these; some will have their own accessibility statements. If you encounter an issue with any system or site, please contact us using the details above.

What we’re doing to improve accessibility

The University of Aberdeen takes the following measures to ensure accessibility:

  • Accessibility is an objective of our Strategic Plan
  • A Digital Accessibility Working Group meets regularly and reports to the University Senior Management Team
  • Accessibility is integrated into training given to all Content Management System editors
  • Accessibility is integrated into training given to all designers and developers within the University
  • Accessibility is part of our internal policies
  • Accessibility is integrated into our procurement practices
  • An accessibility officer will be appointed; at the time of writing this recruitment is paused due to COVID-19

Accessibility resources

Last reviewed: 03 April 2020
Last updated: 03 April 2020