- Employee Assistance Programme
A fully confidential support service for staff provided by People Asset Management (PAM). This includes a 24hr helpline available on 0800 882 4102 and online support on www.pamassist.co.uk (login required).
PAM Assist is a confidential life management and personal support service that is available to you. They offer expert advice, invaluable information, specialist counselling and support on a range of issues.
Whether it’s to discuss personal issues at home or some clear and confidential advice on work related problems, you can call PAM Assists whenever you need to.
- Bullying at work
- Coping with change
- Domestic abuse
- Drug and alcohol abuse
- Family problems
- Food and nutrition
- Harassment at work
- Health information
- Legal advice
- Managing money
- Stress at work
- Stress management
- Workplace critical incidents
To gain access onto PAM Assist Online, please see your membership card. Staff can request a card from the HR partner responsible for their schools/ colleges.
Telephone: 0800 882 4102 (available 24hrs)
Website: www.pamassist.co.uk (login required)
- Counselling Service - Information for staff
- The University Counselling Service is only available to students.
- Concerned about a student? Please go to 'Signposting Students' in Information for Staff
- Students requesting a letter of support from the Counselling Service. Please see 'Good Cause Letters' in Informaton for Staff
- Staff seeking help - please go to
- Disabled Staff
The links below provide information of relevance to disabled staff. For more specific guidance, please contact your Human Resources Officer.
Members of the Mediation Team
The following members of the Mediation Team are prepared to take part in Co-Mediation for early dispute resolution:
Name Title Contact Details Administrative Technical Staff in the Division of Applied Medicine, School of Medicine and Dentistry +44 (0) 1224 437418 Mr Derek Auchie Senior Lecturer (Scholarship), School of Law
University Named Veterinary Surgeon, School of Medical Sciences
Lecturer, Geology and Petroleum Geology
User Services Manager, TAD & Operational DBA
+44 (0) 1224 273370
Deputy Academic Registrar, Registry
Technical Resources Officer, Engineering
Chair in History of Art, School of Divinity, History & Philosophy
Laboratory Technician, School of Geosciences
Personal Chair, School of Engineering
Furnishings, Bookings & Mail Officer, Estates
Senior Lecturer, Education
Head of Student Support, Student Advice & Support
+44 (0) 1224 272023
Head of Infohub
Relationship Manager, Relationship Management, DIT
Chair In Computer Science, Computing Science
What is Mediation?
Mediation is an effective way of resolving disputes. It involves an independent third party, a Mediator, who helps both sides to reach an agreement.
The role of the Mediator is to help parties to reach a solution to their problem and to arrive at an outcome which both parties are happy to accept. Mediators are entirely independent; they avoid taking sides, making judgements or giving guidance. They are responsible for developing effective communication and building consensus between the individuals who are in dispute.
The focus of a Mediation meeting is to reach a settlement which is agreeable to both parties.
Mediation is a voluntary process and will only take place if both parties agree. It is a confidential process and the content of a Mediation meeting is not disclosed to anyone outside the meeting.
What are the Benefits of Mediation?
Mediation provides a quicker and simpler way of resolving disputes rather than using formal procedures.
The University's Mediation Team
The University has established a Mediation Team. Members of the Mediation Team are fully trained, and are able to provide a Mediation service for all members of staff, and between all levels of staff, with the aim of providing resolution at the early stages of a dispute.
The team adhere to a set of guiding principles to ensure that all members of the Mediation Team demonstrate respect, independence, impartiality and confidentiality, consistent with the European Code of Conduct for Mediation.
The approach to Mediation which has been adopted by Members of the Mediation Team is Co-Mediation. This involves two Mediators who work together as a team.
The advantages of Co-Mediation are:
- The participants have the advantage of the combined skills of two Mediators whose skills usually enhance and complement each other;
- There is a better check on any bias or shortcomings which might occur if only one Mediator is used;
- A participant has a better chance of establishing a sense of trust with at least one of the two Mediators.
How Does Co-Mediation Work?
There are usually three phases to Co-Mediation:
- Pre Mediation – once the people involved in the dispute agree to participate in the Mediation process, the Co-Mediators will schedule a separate Pre Mediation meeting with each individual. The purpose of this meeting is to find out more about the individuals' perspectives and to answer any questions about the process. A confidentiality agreement is signed by all the parties at this stage.
- Mediation – the people involved in the dispute and the Mediators meet, and the Mediation process is explained in detail. Each person has the opportunity to provide his or her perspective on the dispute. One Mediator will guide the conversation while the other will listen and feedback what has been recorded to check for accuracy. The role of the Mediators is to guide the process to facilitate increased understanding between the people involved in the dispute. Mediation aims to help people achieve a win/win solution to a dispute. This may take some time and the outcome is a Mediation Agreement which is signed by both parties.
- Follow Up – It is good practice for one of the Mediators to follow up with the participants in the Mediation process some time after the Mediation has been completed to see how things are progressing.
Further Information and Access to Mediation
Members of the team are able to provide more information on mediation and to make arrangements for mediation to take place.
- Multi-faith Chaplaincy
The Multi-faith Chaplaincy offers resources and help for everyone, whatever their situation. Chaplaincy staff work closely with Student Support Services team, and are here for all staff and students on campus - everyone is welcome.
The Chaplaincy Centre is at 25 High Street and is open 09:30 - 16:30, Monday to Friday, throughout the year for visitors.
Chaplaincy staff will happily arrange out of hours meetings for those in need.
- Occupational Health
The Occupational Health service for the University is provided by GO Health Services which is part of NHS Grampian. All staff are entitled to consult the service for advice on health matters. While you are encouraged to discuss any health problems relating to your work in the first instance with your line manager, you may wish to consult the occupational health service for medical advice and assistance:
- If you are concerned that some aspect of your job is making you ill
- If you feel that you cannot perform at work to the best of your ability because of a health problem
The service is staffed by occupational health physicians and advisers. All consultations are in strict medical confidence. If you choose to consult the service then details of discussions will not be supplied to the University or to any other person without your consent.
GO Health Services is based at Foresterhill Lea on the Foresterhill site. Consultations are by appointment at Foresterhill Lea and also at Taylor Building in the High Street in Old Aberdeen (next to the Old Brewery).
You can either:
- Ask your line manager to get Human Resources to refer you to the Occupation Health Service (this is the preferred route and is called a management referral), or
- Contact the Service yourself +44 (0) 1224 553663 - this is called a self-referral