University Counselling Service
Counselling is a ‘talking therapy’ which gives you the opportunity to explore with a qualified counsellor, issues which are causing you concern or distress.
We are here for when you need us.
Arrangements during Covid-19
If you wish to talk to the Counselling Service, please read the information in the section relevant to you to find out how to book an appointment or talk to someone.
- Students and staff living in the UK
Face-to-face and virtual appointments available
The Counselling Service are offering a limited number of face-to-face appointments. These have to be booked in advance by emails. We are closed to walk-ins and only those with an appointment are asked to enter the building.
We are also operating ‘virtually’ for students and staff residing in the UK, using MS Teams. There is no waiting list at the Counselling Service, so we will be able to offer you an appointment quite soon after you email to get in touch.
We will offer you one appointment at the time you need to talk, rather than a block of future appointments. This does not mean you are limited to only one appointment; it just means that you book one appointment at a time. Many students and members of staff find that one appointment is all they need for now; others return to see us again – it is all about what works best for you.
When you first email us at firstname.lastname@example.org for an appointment from your university email account, please provide the following information;
- Confirm that you are currently living in the UK
- Your Student or Staff ID number
- A UK landline or UK mobile telephone number
- Your availability within the next week
In our response, we will send you a PDF Remote Counselling Agreement which we will ask you to read and complete. The agreement explains how we operate, mutual roles, responsibilities and expectations. Once you have completed and returned this to us at email@example.com we will offer you an appointment.
For further information on how to arrange an appointment please see the Information for Students section below.
We aim to offer a counselling appointment within 2-3 working days, so please do get in contact with us around the time you seek counselling, rather than too far in advance. When we offer you an appointment, we ask you to confirm the given date and time, so please keep an eye on your emails. If you don’t confirm this within the time requested, this will not be booked in.
As an appointment-based service, we do not have resources to offer an immediate or emergency response but if you are in Crisis, please find resources in the IN CRISIS section below.
- Students and staff living outside the UK
Regrettably we cannot offer counselling if you are residing beyond the legal jurisdiction of the UK because of the different rules and regulations regarding licensing, insurance, training and qualifications of counsellors and therapists.
If you are living outside the UK, you can still access the Student Helpline provided through a specialist external provider called Care first. This is independent of and separate from the University. They offer ‘in the moment’ counselling by phone and instant messaging. Their international contact number and further resources can be found on their website.
Login with the username: uoastudent and password: aberdeen
Please also check out the extensive range of specialist or online resources as well as our suite of self-help guides
We are here to help.
Please contact us by emailing firstname.lastname@example.org
What is the Counselling Service?
- Information for Students
What is counselling?
Counselling is a talking therapy which gives you the opportunity to explore issues which are causing you concern or distress. We can give you the space to find a new perspective on a problem or think about options for change. We won’t tell you what to do but we will listen to you and help you find a way forward.
What happens BEFORE my counselling appointment?
When you first send us an email asking for an appointment, we will email you back as soon as we can, and ask you to complete and return our Counselling Agreement. This agreement explains how we work, what you can expect from us as a Counselling Service, and what we'll ask of you, as a user of the service. The agreement will also help you to understand the terms under which we offer our service, including confidentiality.
We will need you to fill in some contact information, and there is a space to explain a little (only if you want to) about why you would like to have some counselling. Doing this can help you prepare for your session, but it is not essential. Once you have completed the agreement and returned it to us at email@example.com, we will then offer you an appointment.
What happens DURING my counselling appointment?
If possible, we suggest that you identify one main issue that you’d like to talk about in the session with your counsellor. Your counsellor will listen to you, and maybe ask some questions – and working together, the two of you will try to make sense of how you’ve been feeling. Your counsellor may help you to come up with some practical ways to make a difference to your problem, if appropriate; or you might prefer just to talk, and know someone has really listened. What we want from counselling can vary, so it could be useful to identify this before your session.
What happens AFTER my counselling appointment?
We encourage you to take some time to reflect on the work you and your counsellor have done together in your counselling session. There could be some ideas or techniques for you to put into practice, which might help you to better manage your issue. You may want to take some action regarding your situation (for example, speaking with your personal tutor, or contacting your GP). You might realise you’re able to think about things differently, once a little time has passed. After that, if you decide you want to talk to someone again, please do email us.
How to arrange an appointment
Email firstname.lastname@example.org from your University email address to arrange an appointment
When you first contact us, please provide the following information, to help us to help you;
- The name you prefer to be called
- Your Student ID number
- Your availability over the next 5 working days
- Whether you have a preference for a particular counsellor
We will respond to your email as soon as possible but this may not be immediately. We are closed over the weekend.
How many appointments are available?
We offer you one appointment at a time, which may be all you need. We encourage you to take a bit of time to think things over after your session and see how you feel. If you would like to talk with us again, please email us with your availability and counsellor preference, if you have one, and we’ll be happy to arrange another appointment for you.
Who are the counsellors?
We are a team of professionally trained and qualified counsellors who abide by the Ethical Framework for the Counselling Professions from our professional body, the British Association for Counselling and Psychotherapy (BACP).
How long does an appointment last?
Each appointment lasts up to 50 minutes and has strict start and end points. If you arrive late, we will not be able to give you more than your allocated time slot. We offer appointments during our opening hours of Monday to Friday from 09.00 to 17.00 throughout the year, including the summer break.
Can I choose who I see?
You will normally be offered an appointment with the next available counsellor. All of our counsellors are individuals, and they all have slightly different ways of working. Not everyone will feel they connect well with the first counsellor they meet - so if you’re coming back to see us, and you want to meet a different counsellor, that’s okay. Please let us know when you contact us if you would like to see a specific counsellor (though you may need to wait a little longer, depending on their availability).
Female or male counsellor options
At the moment we only have female counsellors on our team; if it important to you to see a male counsellor we can help with signposting to other services.
Cancellation and 'No Show' Policy
Please give us at least 24 hours’ notice if you need to cancel or reschedule your appointment so we can offer the appointment to someone else and reduce our waiting times. If you don’t cancel your appointment and do not attend, you will need to contact us to re-schedule.
The work with your counsellor is confidential. Your attendance at counselling will not show up in your academic records or your medical records with your GP. We do not share information with anyone unless we have your permission to do so.
Privacy You can read our privacy notice here Exceptions to confidentiality
All counsellors are required by their professional body to review their clinical work with an appropriately qualified external supervisor to ensure you are given the best possible service. You can read the Ethical Framework to which we subscribe at www.bacp.co.uk
If your counsellor believes you pose a significant risk of harm to yourself or others we will take action to minimise the risk. The same may apply to criminal intent. We will always try to talk with you about this first but your counsellor may be duty bound by their Ethical Framework to inform your GP and/or other professionals, if this situation arises, whether you give consent or not.
We are sometimes required by courts of law, the police or clients themselves to provide information. This may include requests for client notes and files. We would try to involve you in any decisions and act in accordance with your wishes. Without client consent, we only release information in these circumstances if required to do so by a court of law. This applies even after you have left University.
- Workshops for Students and Staff
We offer workshops to students and members of staff on a regular basis throughout the year:
As a student do you struggle with anxiety regarding your studies, your research, or in general?
Are you a staff member who experiences general anxiety to do with work or your personal life?
Then join Namrata & Rhona for an informative 90-minute workshop, where you will learn the biology behind anxiety and the tools to help deal with it.
Do you struggle to believe in yourself? Do you beat yourself up with a negative mindset towards self?
Then join Namrata & Rhona for this interactive workshop as we talk through the negative pitfalls of this way of being and offer tools and strategies of challenging the critical narrative.
Do you struggle with procrastination with your studies or in the workplace?
Do you put things off and find it hard to prioritise the jobs you need to do?
Then join Namrata & Rhona as they offer a step by step approach, which will empower you in helping yourself.
Please click on the link below for further information on any of these workshops and to book your place or if you have any questions please email email@example.com
- In Crisis
If you are in Crisis or in an Emergency, please go to the Accident and Emergency Department of your local Hospital OR dial 999 and ask for an Ambulance.
Alternatively, please contact your GP Practice and ask for an Emergency Appointment.
When your GP Practice is closed, please telephone NHS 24 on 111. NHS out-of-hours
- SHOUT provides free, 24/7 crisis support across the UK. If you are experiencing a mental health crisis and need support, you can text SHOUT to 85258
- HopeLine UK Tel: 0800 068 4141 or Text: 07786209697 or Email: firstname.lastname@example.org (10am - 10pm weekdays; 2pm - 10pm weekends; 2pm - 10pm bank holidays)
- Breathing Space Tel: 0800 838587 (freephone Mon - Thurs 6pm - 2am & Fri 6pm - Mon 6am) Breathing Space webchat pilot is open Mon - Fri 6pm to 10pm
- Rape Crisis Grampian Tel: 01224 590932 (local number, Mon - Thurs 9am - 5pm)
- Rape Crisis Scotland Tel: 08088 010302 (freephone daily 6pm - midnight)
University of Aberdeen Security (24/7) can be contacted using the SafeZone free app if you ever need Urgent Help, First Aid or if you have an Emergency while on Campus.
- About Us
All our counsellors are professionally trained, attend external supervision and work to the Ethical Framework of their professional body.
Head of Counselling Service: Anna
Counsellors: Ania; Gaby(term-time); Jacquie; Miranda; Namrata; Rhona; Sha'yo
Office Administrator: Nicky
How much does it cost?
The service is free of charge.
Everything you talk about with your counsellor stays within the Counselling Service.
The Counselling Service works closely as a team, and share tasks and collaborate with each other to ensure smooth operations. We may consult with each other about your engagement with us so we can offer you the best possible support. This means the confidentiality loop covers the whole counselling team but, importantly, does not extend outside this team, without your consent or unless we have serious concerns about your wellbeing.
Our professional body, the British Association for Counselling & Psychotherapy, requires all counsellors to have regular supervision with a qualified external supervisor. This may mean that the work between you and your counsellor may be discussed, in confidence, between your counsellor and their supervisor.
We do not pass any information to anyone else, including other University Departments, unless we have your permission to do so. This means we will not even confirm or deny your visit to a counsellor, without your consent.
However, rarely, there may be exceptional circumstances when the counsellor, or the Counselling Service, feels it is necessary to act without your permission, although we would seek to explain this with you first, if this was feasible or appropriate. At such times, the importance of preserving client trust and autonomy will be weighed against the importance of reducing the risk to you or to other people.
This explains how the Counselling Service collects and uses personal information. PDF format
Who we are
The Counselling Service is part of the University of Aberdeen Student Support Service.
The organisation responsible for your personal information in terms of data protection legislation is the University of Aberdeen.
Information we collect
At first contact
- Your name, Student ID, University email address and your UK-based mobile phone number. This allows us to contact you with, and allows us to keep track of, appointment details.
At your counselling appointments
- Your personal details: your student status, campus location, school, academic level, year of course, nationality, gender, year of birth.
- Information to facilitate the therapeutic work, which may include, reasons you contacted the Counselling Service, presenting issue, relevant personal and family background, past/present coping, relevant medical history, GP details, social support, solution opportunities and therapeutic aim. This information may or may not be recorded, but will allow the Counsellor to frame the counselling appointment and consider action plans and/or referral options.
- Your signed consent for the Counselling Service to handle your personal information. Your signature may be used as verification for any future request for information from the Counselling Service.
- Basic case notes to summarise what you have talked about in your appointment. This will summarise key facts to help the counsellors to remember what you discussed and to record any risk concerns. This does not provide evidence of fact, rather it represents a brief summary of what you talk about and discuss with the counsellor.
- Your attendance records and e-mails or potential telephone communications.
Information we receive from external organisations
- We may receive referral letters, psychological reports, requests for information and concerns about your mental wellbeing from external organisations, including the NHS, Police, Social Services, other statutory services, voluntary sector, and individuals within the community.
Why we collect this information
The Counselling Service collects and uses your personal information to provide and operate a counselling service.
Our legal basis for processing your personal information is that counselling is a task carried out in the public interest by the University. We also process your personal information on the legal basis of your consent, particularly for the information you volunteer and with your permission to share information.
Disclosing your information
The Counselling Service does not routinely share your personal information with any third parties without your consent.
With your consent, we will share your personal information with other support services, such as the University's Student Advice & Support Office, your GP or other healthcare providers. At your request, we will also provide letters that evidence your attendance at counselling.
We may disclose information without your consent in exceptional circumstances, such as where immediate action is required for significant welfare concerns. In those cases, we will share personal information with emergency services and other support services. We will also share your personal information when required to do so by law.
Counsellors are bound by the Ethical Framework for the Counselling Professions from the British Association for Counselling & Psychotherapy (BACP) July 2018.
How long your information is kept
Your personal information is destroyed securely 7 years after your last contact with the Counselling Service, and in accordance with the University retention policy.
You have rights to obtain a copy of your personal information, and to ask us to correct inaccurate or incomplete personal information.
Under certain conditions, you also have rights to ask us to restrict the way we use your personal information, to object to the way we use your personal information, to erase your personal information or to provide you with a portable electronic copy of personal information.
If you have any questions about how UCS handles your personal information, or your rights under privacy laws, you can contact us in the following ways:
Head of Service
University Counselling Service
University of Aberdeen
Telephone: 01224 272139
Data Protection Officer
University of Aberdeen
Telephone: 01224 272596
If you are dissatisfied with the way your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner. The Information Commissioner’s Office can be contacted via their website at www.ico.org.uk/concerns/
BACP Ethical Framework All members of the University Counselling Service adhere to the Ethical Framework for the Counselling Professions established by the British Association for Counselling and Psychotherapy (BACP). Feedback
The Counselling Service welcomes feedback.
If you would like to tell us about something what we have done well or suggest how we can improve our service, please email: email@example.com
- Counselling Service - Our Toolkit
We have produced some 2-minute videos which provide information on how we work, some ways to cope with life and life events.
- Introduction to the Counselling Service
- 20 Ways to Improve Your Daily Wellbeing
- Tips for developing resilience
- Looking After Your Mental Health
- Coming to your Senses
To watch the videos please click below.
- The University of Aberdeen Student Helpline
We have joined forces with an independent organisation called Care first, to provide free-of-charge immediate emotional support as well as information and advice on a range of ‘life’ issues.
If you are experiencing a difficult personal issue or are feeling stressed, anxious or low, you can speak directly to a counsellor at any time by phone or via Instant Messaging. No appointment necessary.
The team of expert Information Advisors, trained by Citizens Advice, can provide comprehensive answers and assistance on a wide range of issues which affect daily life. This can range from understanding your rights with Landlords, through to debt issues and consumer advice.
The Helpline is available when the University support services are closed.
This means you can contact the Helpline:
- from 5pm to 9am Monday to Friday
- 24 hours a day during weekends
- 24 hours a day during bank holidays and UoA closure period.
- Student Helpline freephone number 0800 197 2980
- Students residing overseas can also access the service by phoning +44 (0)1452 623 243.
The Care first service can be accessed by going to www.carefirst-lifestyle.co.uk
- username: uoastudent
- password: aberdeen
- Letter of Support Requests from Students
In some instances we can write a ‘letter of support’ for students who may be experiencing emotional or psychological difficulties where these might be adversely affecting their studies.
Who should I speak to about my difficulties?
The Counselling Service always encourages you to get in touch with the appropriate Academic personnel as soon as difficulties are impacting on your studies; this may include Personal Tutors, Regents, Course Coordinators, Programme Coordinators, School Administrators. Making contact early allows for more potential flexibility and options regarding how best to resolve the situation.
What can the Counselling Service write in a letter and what is not possible?
We can verify the dates when you attended counselling and, if you are happy to do so, include the main presenting issue that you brought to counselling. But you are under no obligation to verify the nature or purpose of counselling – that is your choice.
We cannot make or confirm any medical diagnosis, which can only come from your GP, Doctor or other medical healthcare professional. As counselling is subjective, and based on what you discuss with your Counsellor, we cannot provide evidence of what you have or have not experienced. We can only refer to what you have told us.
Do I need to see a Counsellor?
We cannot provide a letter of support if you are not known to the Counselling Service. Counselling is rarely appropriate if you are only seeking a ‘letter’. However, students often find counselling can help to explore options and coping resources. The fact that you are seeing a Counsellor does not necessarily mean your circumstances are unusually distressing or extreme.
How long does a letter take to write?
We aim to draft this for you within a week. However, at peak times it may take longer.
How do I receive my letter?
We will email you a draft copy for your approval. Once you have confirmed approval, we will email you a signed PDF copy. You may wish to upload the letter to ‘My Aberdeen’, as appropriate. For security reasons, we only email letters to your University email address.
Who will read the letter?
We email you the signed PDF copy so that you can choose who you want to receive the letter. Once we have sent you the PDF signed copy, the onus for distributing the letter rests with you. The Counselling Service is not responsible for who reads the letter after we have sent it to you or any consequences of so doing.
- External Mental Health Support Resources
Please click here
- Self-Help Guides
We have produced a number of Self-Help Guides which you can view here.
NHS Grampian also have a selection of self-help leaflets which you can view here.
- Self-Help Book Loans (We apologise that this resource is currently unavailable)
We apologise that this resource is currently unavailable.
We stock a library of books which relate to the many issues, challenges and problems which bring people to counselling. These include books which offer self-help, information or education.
Our booklist clusters books by category from ABUSE, ANXIETY and DEPRESSION, through to TRANSITIONS and everything in between.
Up to 2 books can be borrowed for a deposit of £5 per book for 4 weeks. Please email firstname.lastname@example.org to check availability because in many cases we only have one copy of each book listed. However, if a book you want to borrow is out on loan, you can check the University Library Collections or contact them directly as they may be able to help.
You don’t have to be seeing a counsellor to borrow a book. In some cases, borrowers find this can be a helpful alternative to counselling. But it doesn’t prevent you seeing a counsellor either.
Please note - The books listed do not necessarily reflect the beliefs and values of the University, the Counselling Service or staff however they may still be of interest and help and are provided in good faith.
- Other University sources of advice and help
Consider whether any of the following might offer you a suitable way to address your issue - either as an alternative or in addition to the Counselling Service.
- For academic issues – please go to Registry or Pastoral Study Support or Student Support Advisers
- For Halls of Residence issues – Student Resident Assistants
- For medical matters – please contact your GP
- For peer-to-peer support (in 1st year) – Students4Students(S4S)
- For tutoring issues – Personal Tutor/Regent
- For career-related matters – Careers or Alumni Office
- For international students – International Centre or International Student Advisers
- For disability support - Disability Advisers
- For advice on academic learning support and study plans – Student Learning Service
- For pastoral support - Multi-Faith Chaplaincy Centre
- For self-help guides – please see Self-help Matters
- For relaxation – try Mindfulness or Aberdeen Sports Village
- Light Therapy (We apologise that this resource is currently unavailable)
The 'Light Box' is now available within the Multi-Faith Chaplaincy Centre for light therapy sessions.
A Light Box is a portable box that emits a powerful diffuse light. It has been found that people suffering from seasonal affective disorder (SAD) experience mood changes during the winter months.
When there are reduced daylight hours, they can benefit from regular exposure to the 'Light Box' during this period.
The 'Light Box' is available to current students and university staff who feel that exposure to additional light during the winter months could improve their well being.
Light therapy sessions can be booked by contacting the Multi-Faith Chaplaincy:
Tel: +44 (0) 1224 27 2137