UoA Student Helpline

UoA Student Helpline

If you are in immediate danger or require emergency assistance (police/fire/ambulance) phone 999 .

Our Student Helpline is available 24 hours a day and free-of-charge. It offers the opportunity to speak with a counsellor when the University Counselling Service is closed.

If you are feeling stressed, anxious or low, or are experiencing a difficult personal issue, you can phone to arrange to speak to a counsellor.

  • Student Helpline freephone number (UK) 0808 196 2707
  • Outside of UK 00353 1518 0277
  • Student Helpline WhatsApp - Text "Hi" to 00353 87 369 001

Prior to being connected to a counsellor you will have to listen to and agree to a confidentiality statement. This should take no more than 60 seconds and is for your own security. You will be asked for a UK based next of kin (emergency contact) - this could be a parent, carer or relative if they are in the UK, or another person who knows you well. 

Free app for UoA Students

The helpline is provided by an external partner to the university; additional wellbeing content is available as an app from your iOS and Android app store.

1. Start by creating an account with your UoA email-address (using organisation code ABERDEEN)
2. Log in via the app , or if you prefer the web version: universityofaberdeen.spectrum.life.
3. Explore wellbeing content and access the live chat facility where you can discuss the kind of help you are looking for, 24 hours a day.