The University has many ways to help support you through your studies. The below items detail out how.

Registry Officers

Registry Officers can be a great 'first point of call' and source of support for students who have concerns about their programme of study. 

How Can Registry help?

Whilst Registry Officers can't provide academic advice, they can advise on 

  1. who to see,
  2. where to go and
  3. what to do if, for example, you have failed exams, want to switch courses, are unsure if you are qualified to progress to the next year of study, and so on.

They can also advise on and help you to interpret the regulations for your programme of study.

A Duty Registry Officer, offering advice for both undergraduate and postgraduate students is available on a 'drop in' basis in the Infohub.

Term time hours (during out of term please email the Registry Officer for your specific programme)











Please note times are subject to change.

Undergraduate Students

Alternatively, undergraduate students can contact the Registry Officer for your specific programme of study by telephoning 01224 273505 or emailing the Registry Officer for the School of:

Postgraduate Students

Postgraduate students can contact a Postgraduate Officer in Registry by telephoning 01224 273505 or emailing

Support and guidance throughout your studies at University

Undergraduate Students

All undergraduate  students are assigned a Personal Tutor when they join the University. For the majority of students they are known as a Personal Tutor, but in the School of Medicine and Dentistry they are known as Regents.

A Personal Tutor is able to help with personal issues and to help support you throughout your studies at University, signposting support available. Your Personal Tutor does not advise on academic matters, but with be able to direct you to the help you need. You can find more information here: Personal Tutors

The role of the Personal Tutor is:

  • To provide opportunities for students to reflect on how their learning within and outwith the formal curriculum can help them in pursuing their longer-term future development.
  • To help foster in all students a sense of belonging to a community of learners.

Who is my Personal Tutor/Regent?

  • New students will be sent details of their Personal Tutor/Regent and an appointment to meet with them in Induction Week. Once E-Registration has been completed, the Personal Tutor details will appear in the Student Hub.  
  • Continuing students can visit their Student Hub to find out who their Personal Tutor/Regent is. Where possible your Personal Tutor will remain the same throughout your studies

Contact details can be found in the Staff Directory. Alternatively, please visit the School Office. 

When should I contact my Personal Tutor/Regent?

You can contact your Personal Tutor/Regent at any time to discuss any issues you might be experiencing. They may refer you to Student Support or suggest you speak to a Registry Officer for more information and advice. 

I can't find my Personal Tutor/Regent

If the matter is urgent or an emergency, please visit the School Office in the first instance. They may be able to make an appointment for you or refer you to another Personal Tutor/Regent. Alternatively, you can visit the Infohub at 91 High Street, Old Aberdeen.

Where else can I get help and advice?

  • You can find the Duty Registry Officer in the Infohub between 1000 and 1600 Monday – Friday.
  • For advice and support on finance, disabilities, and counselling amongst other services, please visit Student Advice & Support Office on the second floor of the Students' Union Building.
  • For advice on course related matters, please contact your degree programme co-ordinator, or the course co-ordinator in your school.
  • For advice and support on study skills visit the Student Learning Service.
  • You can also get advice on your future from the Careers and Employability Service.
Postgraduate Taught Students

Programme Coordinator

The Programme Coordinator is your academic advisor, overseeing your programme. Contact them in the first place with any academic questions or issues. Even if they can’t provide you with immediate advice, they will point you in the right direction.

You will meet with your Programme Coordinator during advising and induction. They will give you information on how to contact them and let you know about their set office hours. If you want to speak to your Programme Coordinator, but you can’t reach them, contact your School Office to make an appointment.

Responsibilities of a Programme Coordinator include:

  • Providing information on lecture and tutorial arrangements, course work requirements and assessment methods, information on avoiding plagiarism;
  • Ensuring that the programme and the relevant courses are delivered appropriately and effectively;
  • Assisting you in your learning progression and addressing any academic issues that arise;

Dissertation Supervisor

In addition to the Programme Coordinator, you will also have a Dissertation Supervisor, who will provide guidance and advice during your dissertation, project or work placement. The Programme Coordinator usually allocates students to supervisors shortly before the project is due to start.

More information on your Programme Coordinator and Supervisor can be found in Section 11 of the Taught Postgraduate Code of Practice.

Postgraduate Research Students

Supervisory team

Postgraduate research students work with a supervisory team who provide guidance on their research during their programme. A supervisory team consists of at least two supervisors working in co-supervision, with one supervisor acting as the lead. At least one supervisor must be a professor, reader or lecturer of the University.

Research students receive details of their supervisors in their offer of admission to University. Supervisors usually contact their students before the start of their programme in email to set up an initial meeting at the beginning of the programme.

If you are unsure who your supervisors are, please contact your School Office

Supervisory practice depends on what discipline you are studying. The Code of Practice for Research Students sets out the general policy matters such as the level of contact between supervisors and students, issues to be discussed during the first meeting, and the responsibilities of supervisors and assistant supervisors.

Additional support

Course Concerns

If you feel you are struggling with your course or falling behind in your studies it is important to talk to someone. For course-specific issues, you should contact the Course Coordinator(s) in the first instance. If you are unsure who your Course Coordinator is, please refer to your Course Handbook or the Undergraduate Catalogue of Courses or Postgraduate Catalogue of Courses

IT Support

If you have any queries on IT or would like tutorials visit Toolkit where you can search for a huge variety of resources on software, services, apps and digital skills – these are for everyone; whether you’re a first or fourth year undergraduate, or a taught or research postgraduate.

Accessible anywhere, any time, and on any device, Toolkit’s simple user interface makes it easy for you to find what you’re looking for. So now you can get the help you need, when you need it!

If you can’t find your answer on Toolkit, then try visiting the web links shown, the IT Services website, or simply contact the IT Service Desk.

Language Centre

Contact the Language Centre for advice and guidance with English Language skills or if you are looking to learn an entirely new language.

Programme Concerns

If you are worried about your studies more generally, or feel that you are not progressing as you would like, contact your Regent (UG Medicine students), Supervisor (Postgraduate students) or the Duty Registry Officer (all other Undergraduate students) in the first instance. 

Study Skills

The Student Learning Service offers a range of services and online resources to help you in your studies. There are bookable workshops and individual study advice sessions, including dyslexia study advice sessions.

Support for Study Policy

The Support for Study policy is a supportive way of assisting the small number of students whose behaviour gives cause for concern. It offers an alternative to disciplinary action when a student’s behaviour may be affected by a health condition or disability.  Details of the policy can be found here.


Toolkit is our multi-award winning gateway to software, services, apps and digital skills at the University of Aberdeen. And our resources are for everyone – whether you’re a fresher or fourth year undergraduate, or a taught or research postgraduate.

Accessible anywhere, any time, and on any device, Toolkit’s simple user interface makes it easy for you to find what you’re looking for. So now you can get the help you need, when you need it!

Unsure Who to Approach First?

Registry staff can be a good first contact for students with concerns about their studies. Though they cannot provide academic advice, they can advise on what to do if, for example, you have failed exams, want to switch courses, are unsure if you are qualified to progress to the next year of study, and so on. They can also help you to interpret the regulations for your programme of study.

Your School Office is also a good first point of contact for advice.

Workshops and Study Advice

The Student Learning Service (SLS) works with students to enhance their academic skills. They provide the following services:

For all SLS enquiries:

Phone: +44 (0)1224 273030