The Infohub is your one stop shop for all enquiries when you are on the Aberdeen King’s College campus. If you have a question to ask that you cannot find the answer to on this website or are looking for advice the Infohub can help you.

Infohub offers the following services:

Infohub will close at 5pm on Friday the 20th of December 2019 and will reopen at 9am on Monday the 6th of January 2020.

Requesting Documents

Bank Letters

New Students

You will need key documents to open your first student bank account:

  • A bank letter from the University
  • Your passport
  • Your Unconditional Letter of Acceptance (CAS Letter)
  • Proof of your Aberdeen address (such as accommodation contract)
  • Your visa (if applicable)

Once you have completed registration and have a home and term address showing in your Student Hub, a bank letter will be emailed to your university account.

If your preferred bank is not included in the electronic letter or if the bank has requested a letter addressed to them, you can access a hard copy of your bank letter by visiting the Infohub

International Students

You can access information on selecting and opening a bank account through the UKCISA website or through the British Bankers’ Association’s guide to opening a bank account.

Continuing Students

Please visit the Infohub, where a hard copy bank letter will be produced for you. Please note, you must know the specific branch of the bank you wish to open an account with as this must be included in the letter the Infohub produces.

Confirmation of Registration

Student Certificate

This is free of charge and includes the following information:

  • Name and Date of Birth
  • ID Number
  • Degree Programme
  • Start date and expected end date 
  • Student Status: Full or Part Time
  • The University stamp and a signature

Confirmation of Registration Letter

When a Student Certificate is not sufficient, you can request a Confirmation of Registration Letter by visiting the Infohub or the Online Store.

This states that you are a registered student and costs £10.

You may need to order this letter in advance as it may take up to five working days to produce during peak times.

Council Tax Exemption

Full time students are exempt from paying council tax.

The University will inform Aberdeen City Council of your student status when you are fully registered.

However, if you are asked by your Council for evidence of your student status, you can access your Council Tax Exemption Certificate by visiting the Infohub.

Confirmation of Completion of Studies

This letter is produced by the Registry team and can be ordered either by visiting the Infohub or via the Online Store for a cost of £15.

It includes the following information:

  • Name and ID number
  • Your programme of study
  • The start and end dates of your period of study
  • That you have successfully completed your programme of study
  • That you are eligible to graduate (if you have applied)

You can only access this letter once you have received all of your results. Please note that it is necessary to order this letter in advance as it may take up to five working days to produce during peak times.

Confirmation of Graduation

This letter can be accessed by visiting the Infohub or the Online Store and costs £15.

It includes the following information:

  • Name and ID number
  • Your programme of study
  • The start and end dates of your period of study
  • That you have successfully completed your programme of study
  • The date that you graduated

You may need to order this letter in advance as it may take up to five working days to produce during peak times.

Transcripts

A transcript lists courses that you have undertaken during your time as a registered student.

The transcript indicates:

  • The academic year in which a course has been taken
  • The credit value of a course
  • Any merit awards
  • The definition of the Common Grading Scale bands

Cost for Current students:

£10 for one original and £2 per additional copy, up to a maximum of six copies.

Cost for Former and Non-registered students:

£15 for one original and £2 per additional copy, up to a maximum of six copies.

Transcripts can be collected from the Infohub or sent by post.

You may need to order this letter in advance as it may take up to ten working days to produce during peak times.

If you need a form to be completed along with your transcript, you can email a copy of the  form to studentrecords@abdn.ac.uk, quoting your order reference number from the Online Store

Enhanced Transcripts

TM7: Enhanced Transcripts

This transcript helps you to maximise your employability as it records your University achievements on one document, which you can share with employers and postgraduate recruiters.

Undergraduate and taught post-graduate students receive the Enhanced Transcript when they graduate from the university.

 How to Use the Enhanced Transcript

The Enhanced Transcript offers a more comprehensive record of your time at the University than a degree certificate.

The Enhanced Transcript functions as your aide-memoire and helps you to write effective applications to prospective employers and postgraduate recruiters. It can help you to identify your skills and Aberdeen Graduate Attributes.

As the Enhanced Transcript is University verified, your prospective employers and postgraduate recruiters can be sure that you have gained the academic achievements and co-curricular experiences listed on it.

It can make prospective employers and postgraduate recruiters more aware of your skills and attributes as well as offer a good starting point for discussion in an interview situation.

What is Recorded on the Enhanced Transcript

 Accredited Activities:

  • STAR Award
  • Aberdeen Internship
  • InternPlus (from 2016-17)
  • Leadership Academy (from 2016-17)
  • Santander Mobility Award (from 2019-20)

Recognised Activities

  • Career Mentoring (from 2014-15)
  • Class Representatives (from 2015-16)
  • Santander Placements and Internships (from 2015-16)
  • Saltire Foundation Summer Placements (from 2015-16)
  • Careers Service Locally Sourced and Monitored Placements (from 2015-16)
  • BT Student Tutoring (from 2015-16)
  • Athena SWAN (from 2016-17)
  • AUSA Executive Committee Member (from 2017-18)
  • AUSA Committee Member (from 2017-18)
  • School Convenor (Undergraduate/Postgraduate) (from 2017-18)
  • QAA Scotland Enhancement Themes: Institutional Student Representative (from 2017-18)
  • Careers Service Student Representative (from 2017-18)
  • Student Support Adviser (from 2018-19)
  • Music Interview Support Assistant (from 2018-19)
  • University Museum Volunteer (from 2018-19)
  • Scottish Innovative Student Award (SISA Level II & III) (from 2018-19)
  • Careers Service Ambassador (from 2018-19)
  • See also our Enhanced Transcript FAQs below.
Enhanced Transcripts FAQs
What is the Enhanced Transcript?

The Enhanced Transcript is a formal University document which will help you to maximise your employability by recording your University achievements on one document that you can share with employers and postgraduate recruiters. It records your courses and grades as well as co-curricular activities such as the STAR Award and Students’ Association Committee Roles.

Will I receive the Enhanced Transcript?

If you are an undergraduate or a taught postgraduate student, you will receive the Enhanced Transcript when you graduate or leave the University.

Will I still get a degree certificate?

Yes, the Enhanced Transcript is supplementary to a degree certificate and records your courses and grades as well as co-curricular activities in detail.

How does the Enhanced Transcript differ from a degree certificate?

A degree certificate is less detailed than the Enhanced Transcript and does not take your co-curricular experiences into account.

What will appear on my Enhanced Transcript?

Your Enhanced Transcript records your courses, grades, prizes received and approved co-curricular activities. They can be Accredited Activities such as the STAR Award or Aberdeen Internship or Recognised Activities such as Students’ Association Committee and Student Activities roles. For more visit what is recorded in above tab.

When do I receive the Enhanced Transcript?

You will receive your Enhanced Transcript at the same time as your degree certificate or when you leave the University.

How do I get my achievements recorded?

Your courses and grades as well as University prizes are recorded automatically on your Enhanced Transcript. Also, Accredited and Recognised Activities managed by the Careers Service will be updated automatically. For approved Aberdeen University Students’ Association (AUSA) Recognised Activities to be recorded, you need to ensure your participation is monitored by AUSA and you submit the appropriate record of activity. This document is available in the MyAberdeen Achieve or Achieve+ sites (Professional Skills/Volunteering section); you must ensure that you submit your record of activity before 17th February 2019 to: ausareps@abdn.ac.uk

What are the benefits of the Enhanced Transcript?

The Enhanced Transcript acts as your aide-memoire and helps you to write effective applications to prospective employers and postgraduate recruiters. 

As the Enhanced Transcript is a University verified transcript, your prospective employers and postgraduate recruiters can be sure that you have gained the academic achievements and co-curricular experiences listed on it. It can help employers to identify your skills and offer a good starting point for discussion in an interview situation.

What is the procedure for obtaining recognition for AUSA roles on the Enhanced Transcript?

Student participation in approved Students’ Association activities is monitored by the relevant sections of AUSA and verified at the Enhanced Transcript Panel in April. Final confirmation that a student’s activity/role will appear on their Enhanced Transcript is communicated via the Student Hub (the replacement for the Student Portal), unless a student has specifically requested for it to be omitted from their transcript.

There are 15 generic titles which capture all Enhanced Transcript-approved roles within AUSA. For example, AUSA Committee Members (see What is Recorded) includes a range of committees including (but not restricted to) Welfare Committee, Mature Student Forum, LGBTQ+ etc.

Please note the list of activities currently included within the Enhanced Transcript will be subject to annual review by the University, so there is the potential to include additional types of verifiable activities in the future, should they be deemed appropriate.

Is it possible to receive recognition at an ‘accredited level’ and a ‘recognised level’ for the same role in the same academic year?

No, this not possible for the reasons outlined below. 

The main mechanism for receiving University recognition for an accredited activity on the Enhanced Transcript is via the STAR (Students Taking Active Roles) Award. Approved roles outwith the Award can also receive recognition at a recognised level e.g. AUSA Class Representative. However, students are not eligible to receive recognition at an ‘accredited level’ AND at a ‘recognised level’ for the same role, in the same academic year. 

‘Accredited Activities’ are activities assessed by the University and, which measure your development of selected Aberdeen Graduate Attributes. In contrast, ‘Recognised Activities’ are initiatives the University verifies that you have participated in.

How do I manage my academic work and co-curricular activities?

Balancing your time at university is key for academic success. It is important to find a healthy balance between your academic workload, participating in co-curricular activities, and giving yourself time to relax. You are encouraged to explore the range of co-curricular activities available to you at University and plan your engagement throughout your degree rather than concentrate all your activities in one academic year.

Will I be required to complete any assessments for my Enhanced Transcript recognition?

Accredited roles often require you to undertake a brief assessment. Just like an academic course assessment, it is important you adhere to University Code of Practice on Student Discipline when preparing your assessment.

It is also key that you submit your co-curricular assessment before the specified deadline as Enhanced Transcript recognition is not normally awarded by the University retrospectively.

Verifications and Certified Copies

The Student Records team can confirm dates of attendance and degree classification (if applicable) of students or graduates for employers and third parties with the signed approval of the student or graduate. To obtain proof of qualifications, please email us.

Please note:

  • we will only be able to deal with an enquiry if it is accompanied by an appropriate declaration, signed by the student or graduate concerned;
  • we cannot comment on attendance or personal character;
  • we will not confirm details by phone.

Certified Copies of Degree Certificates

The Student Records Team can provide certified copies of degree certificates for graduates of the University of Aberdeen.

What is a certified copy?

A certified copy will be a photocopy of the original document and stamped and certified as “a copy of the original document” - it is not an apostilled document.

How can I apply?

As you hold the only copy of your degree certificate you can

Student Records
University of Aberdeen
Kings College
Regent Walk
Aberdeen
AB24 3FX

You must include a copy of your passport or driving license to support your request.

What will it cost?

  • £10 for up to 3 copies plus postal costs if applicable.
  • £15 for up to 5 copies plus postal costs if applicable.

Please email studentrecords@abdn.ac.uk for instructions of how to pay for this service.

Registry Officers

When to Contact a Registry Officer

Registry Officers can be a great 'first point of call' and source of support to students who have concerns about their programme of study.

They can provide advice on what to do if:

  • You have failed an exam(s)
  • You want to change courses
  • You are unsure if you are qualified to progress to the next year of study
  • You need help to interpret the regulations for your programme of study.

If you need to contact a Registry Officer whilst on the Aberdeen campus, for both undergraduate and postgraduate students, you can visit them in the Infohub during the following hours*:

Term time:

Monday: 10am – 4pm
Tuesday: 10am – 4pm
Wednesday: 10am – 1pm
Thursday: 10am – 4pm
Friday: 10am – 4pm

Out with term time, you can please email the Registry Officer for your specific programme - see tab below.

*Times may be subject to change

Registry Officer Contact Details

Undergraduate Students

Contact the Registry Officer for your specific programme of study by telephoning 01224 273505 or emailing the specific Schools.

 

Postgraduate Students

Contact a Postgraduate Officer in Registry by telephoning 01224 273505 or emailing postgraduate@abdn.ac.uk