Student Advice & Support Team

Student Advice & Support Team

We offer impartial and confidential advice and support on a range of issues, including personal, academic, money matters, disabilities and specific learning differences, mental health and wellbeing, and more. 

If you require support or wish to speak with a Student Support Adviser please email to arrange an appointment.  We can offer you an appointment by telephone, Microsoft Teams or in person.

You can drop in to see us on the top floor of the Students' Union Building, Monday to Friday, 10am - 4pm. Depending on your query, we may be able to arrange for you to speak with a Duty Adviser, or we may offer you an appointment to speak with one of our specialist advisers at a time to suit you best.

You can call us on 01224 273935 to leave a voice message, and someone will get back to you as soon as possible. You are also welcome to email us with your contact details, to request a call back.

British Sign Language (BSL) users can contact us directly by using Contact Scotland BSL.

Please visit the Support and Wellbeing section for more details.

Out of Hours Contact

If you need to speak to someone when the Student Advice & Support Office is closed you can:

Make an Appointment

If you want to talk to someone please email:

We can offer you an appointment by telephone, Microsoft Teams or in person.


Student Advice & Support Staff

The Student Advice & Support team are available to help you with a wide range of issues during your time at the University. Our office team will be happy to assist you to make an appointment with an appropriate adviser for your needs.

Management Team
Admin Team
Student Support Advisers
Worried About Someone Else?

The Student Support Advisers often speak to students or members of staff who are concerned about another students. Our service is confidential, and allows people who are worried about a friend or colleague to discuss their concerns and receive advice about how they can help, or when they should take further action.

If you are worried about someone, please email We can contact students to offer support based on a concern being raised, as well as offer support to those who have been affected by concerns.

Academic Concerns

Our Student Support Advisers can provide advice and support on the monitoring process, transferring degree programmes, appeals, complaints and more.

If you have received a C6 'At Risk' or C7 'Refusal of Class Certificate' and would like more information please visit the Monitoring and Progress page.

If you would like to change your degree programme, or if you are not enjoying a specific course and would like to change, please visit the Changes to Studies page.

Students in Crisis

Students experiencing a crisis should email if they wish to speak with a Student Support Adviser.

Mental Health

Everyone can face times when they need a bit of help for their mental health, especially during these hard times. Information about useful self-help resources can be found on the self-help pages.

If you are worried you are experiencing some difficulties that are impacting on your wellbeing in an area of your life e.g. relationships, work, studies, confidential student counselling service appointments can be arranged by contacting the Counselling Service.

If you have a persistent mental health condition or are worried that you are experiencing a serious deterioration in your mental health please contact your local GP, NHS24 or call 999.


Counselling is a ‘talking therapy’ which gives you the opportunity to explore with a qualified counsellor, issues which are causing you concern or distress.  

The Counselling Service offer one-at-a-time appointments at the point of when you need to talk to someone and their appointments are usually arranged within 1-2 days of contact dependent on your availability and the counsellors.

Disabilities and Specific Learning Differences

The Disability Service provides advice, information and practical support to prospective and current students who have sensory and physical impairments, mental health conditions, long-term health conditions, Attention Deficit Hyperactivity Disorder (ADHD)/Attention Deficit Disorder (ADD), Dyslexia and other specific learning differences (SpLD) and students who have an Autism Spectrum Condition (ASC). The Disability Team are available to assist undergraduate, postgraduate, full time, part time and online distance learners.

Please visit our Disability Service page for further information.

Money Matters

Are you struggling to make ends meet?  If so, the University of Aberdeen may be able to help you.  Please click on the link below to visit the Money Matters page where you will find lots of information and tips including hardship funds that you may be eligible to apply to.

If you have any questions please email  

Students with Specific Support Needs e.g. carers, students with children, estranged etc

The University is committed to supporting all students and in particular those who identify with the following groups.  Full information can can be found here.

This information is relevant for those students who fall into the following categories:

  • Care Leavers
  • Estranged
  • Carers
  • Gypsy, Roma, Traveller
  • Veteran
  • Refugee/Asylum Seeker
  • Parents in the military
  • Parents who have had a custodial sentence
  • Educational Maintenance Allowance
  • Free School Meals
  • Low progression schools

For details of the support which can be provided, please contact Student Support or Professor Abbe Brown, the Dean for Student Support.

Personal Concerns

We are here to support and advise you, no matter what you are worried about. We offer confidential, impartial and non-judgemental advice on a range of issues, no problem is too big or too small to discuss with us. We can signpost you to external support or help you contact your School if personal problems are affecting your ability to focus on your studies. The sooner you speak to someone about any issues you are facing, the easier it is for us to help.

Visit the Support & Wellbeing pages to find out about specific concerns we can help with.