In line with the current guidance, the Student Advice & Support Team has changed how we offer our service.
We offer impartial and confidential advice and support on a range of issues, including personal, academic, money matters, disabilities and specific learning difficulties, visas and immigration matters, mental health and wellbeing, and more.
If you require support or wish to speak with a Student Support Adviser please email email@example.com. If you require an appointment please include your telephone number in your email and we can offer you a ‘remote meeting’ by telephone or Microsoft Teams.
Our 01224 273935 phone line will not be answered during this period and we cannot accept incoming calls, however we can arrange a call back if you email us with your contact details.
British Sign Language (BSL) users can contact us directly by using contactSCOTLAND-BSL.
Please visit the Support and Wellbeing section for more details.
Out of Hours Contact
- Make an Appointment
If you want to talk to someone please email:
- General Student Support matters: firstname.lastname@example.org
- Disability matters: email@example.com
- Visa and Immigration matters: firstname.lastname@example.org
Please include your telephone number in your email and an Adviser will arrange an appointment by telephone or Microsoft Teams at a time that is convenient to you.
- Student Advice & Support Staff
The Student Advice & Support team are available to help you with a wide range of issues during your time at the University. Our office team will be happy to assist you to make an appointment with an appropriate adviser for your needs.
Student Advice & Support
- Nicholas Edwards - Head of Student Support Services
Office Team Student Support Advisers
- Ailhlin Clark - International Student Adviser
- Glenda Hale - International Student Adviser
- Briony Livingston - Student Immigration Compliance Officer
- Coreen McIntosh - Student Support Adviser (Disability)
- Kirsty McIntosh - Student Support Adviser
- Julie McLennan - Student Support Adviser
- Lesley Muirhead - Acting Lead Student Support Adviser (Disability)
- Jemma Murdoch - Acting Lead Student Support Adviser
- Lucy Rowe - Student Support Adviser (Disability)
- Michele Theodule - International Student Adviser
- Worried About Someone Else?
The Student Support Advisers often speak to students or members of staff who are concerned about another students. Our service is confidential, and allows people who are worried about a friend or colleague to discuss their concerns and receive advice about how they can help, or when they should take further action.
If you are worried about someone, please email email@example.com. We can contact students to offer support based on a concern being raised, as well as offer support to those who have been affected by concerns.
- Academic Concerns
Our Student Support Advisers can provide advice and support on the monitoring process, transferring degree programmes, appeals, complaints and more.
If you have received a C6 'At Risk' or C7 'Refusal of Class Certificate' and would like more information please visit the Monitoring and Progress page.
If you would like to change your degree programme, or if you are not enjoying a specific course and would like to change, please visit the Changes to Studies page.
- Students in Crisis
Students experiencing a crisis should email firstname.lastname@example.org if they wish to speak with a Student Support Adviser.
- Mental Health
Everyone can face times when they need a bit of help for their mental health, especially during these hard times. Information about useful self-help resources can be found on the self-help pages.
If you are worried you are experiencing some difficulties that are impacting on your wellbeing in an area of your life e.g. relationships, work, studies, confidential student counselling service appointments can be arranged by contacting the Counselling Service.
If you have a persistent mental health condition or are worried that you are experiencing a serious deterioration in your mental health please contact your local GP, NHS24 or call 999.
Counselling is a ‘talking therapy’ which gives you the opportunity to explore with a qualified counsellor, issues which are causing you concern or distress.
The Counselling Service offer one-at-a-time appointments at the point of when you need to talk to someone and their appointments are usually arranged within 1-2 days of contact dependent on your availability and the counsellors.
- Disabilities and Specific Learning Differences
The Disability Service provides advice, information and practical support to prospective and current students who have sensory and physical impairments, mental health conditions, long-term health conditions, Attention Deficit Hyperactivity Disorder (ADHD)/Attention Deficit Disorder (ADD), Dyslexia and other specific learning differences (SpLD) and students who have an Autism Spectrum Condition (ASC). The Disability Team are available to assist undergraduate, postgraduate, full time, part time and online distance learners.
Please visit our Disability Service page for further information.
- Money Matters
Are you struggling to make ends meet? If so, the University of Aberdeen may be able to help you. Please click on the link below to visit the Money Matters page where you will find lots of information and tips including hardship funds that you may be eligible to apply to.
If you have any questions please email email@example.com.
- Students with Specific Support Needs e.g. carers, students with children, estranged etc
The University is committed to supporting all students and in particular those who identify with the following groups. Full information can can be found here.
This information is relevant for those students who fall into the following categories:
- Care Leavers
- Gypsy, Roma, Traveller
- Refugee/Asylum Seeker
- Parents in the military
- Parents who have had a custodial sentence
- Educational Maintenance Allowance
- Free School Meals
- Low progression schools
For details of the support which can be provided, please contact Student Support or Professor Abbe Brown, the Dean for Student Support.
- Personal Concerns
We are here to support and advise you, no matter what you are worried about. We offer confidential, impartial and non-judgemental advice on a range of issues, no problem is too big or too small to discuss with us. We can signpost you to external support or help you contact your School if personal problems are affecting your ability to focus on your studies. The sooner you speak to someone about any issues you are facing, the easier it is for us to help.
Visit the Support & Wellbeing pages to find out about specific concerns we can help with.
- Visa and Immigration Matters
UK visa information can be complicated and difficult to navigate. This is why our International Student Advisers provide assistance with your Student Visa application and advise you on many other issues relating to your visa and your immigration status in the UK.