In line with the current guidance, the Student Advice & Support Office has changed how we offer our service.

We offer impartial and confidential advice and support on a range of issues, including personal, academic, money matters, disabilities and specific learning difficulties, visas and immigration matters, mental health and wellbeing, and more. 

If you require support or wish to speak with a Student Support Adviser please email student.support@abdn.ac.uk.  If you require an appointment we can offer you a ‘remote meeting’ by telephone or Microsoft Teams.

Our 01224 273935 phone line will not be answered during this period and we cannot accept incoming calls, however we can arrange a call back to UK numbers, this will appear as a ‘Private Number’.  If you are not currently in the UK we can offer a Microsoft Teams meeting as we are currently unable to call overseas.

Please visit the Support and Wellbeing section for more details.


Out of Hours Contact

If you need to speak to someone when the Student Advice & Support Office is closed you can:

  • Students in University accommodation can contact contact the Student Resident Assistants (SRA's).
  • Contact your GP and ask for an emergency appointment
  • Contact NHS out of hours service on 111 - NHS out-of-hours
  • Call 999 in an emergency
Make an Appointment

If you want to talk to someone please email:

An Adviser will arrange an appointment by telephone or Microsoft Teams at a time that is convenient to you.

Student Advice & Support Staff

The Student Advice & Support team are available to help you with a wide range of issues during your time at the University. Our office team will be happy to assist you to make an appointment with an appropriate adviser for your needs.

Student Advice & Support
Office Team
Student Support Advisers
Worried About Someone Else?

The Student Support Advisers often speak to students or members of staff who are concerned about another students. Our service is confidential, and allows people who are worried about a friend or colleague to discuss their concerns and receive advice about how they can help, or when they should take further action.

If you are worried about someone, please email student.support@abdn.ac.uk. We can contact students to offer support based on a concern being raised, as well as offer support to those who have been affected by concerns.

Academic Concerns

Our Student Support Advisers can provide advice and support on the monitoring process, transferring degree programmes, appeals, complaints and more.

If you have recieved a C6 'At Risk' or C7 'Refusal of Class Certificate'  and would like more information please visit the Monitoring and Progress page.

If you would like to change your degree programme, or if you are not enjoying a specific course and would like to change, please visit the Changes to Studies page.

 

Students in Crisis

Students experiencing a crisis should email student.support@abdn.ac.uk if they wish to speak with a Student Support Adviser.

Mental Health

Everyone can face times when they need a bit of help for their mental health, especially during these hard times. Information about useful self-help resources can be found on the Counselling Services self-help pages.

If you are worried you are experiencing some difficulties that are impacting on your wellbeing in an area of your life e.g. relationships, work, studies, confidential student counselling service appointments can be arranged by contacting the Counselling Service.

If you have a persistent mental health condition or are worried that you are experiencing a serious deterioration in your mental health please contact your local GP, NHS24 or call 999.

Counselling

The Student Counselling Service offers short-term counselling provision and, additionally, can help to signpost students to longer-term or specialist support resources, as appropriate.

Disabilities and Specific Learning Differences

The Disability Service provides advice, information and practical support to prospective and current students who have sensory and physical impairments, mental health conditions, long-term health conditions, Attention Deficit Hyperactivity Disorder (ADHD)/Attention Deficit Disorder (ADD), Dyslexia and other specific learning differences (SpLD) and students who have an Autism Spectrum Condition (ASC). The Disability Team are available to assist undergraduate, postgraduate, full time, part time and online distance learners.

Please visit our Disability Service page for further information.

Money Matters

If you are a UK resident and experiencing financial hardship during these hard times please complete and return a Discretionary Application to student.support@abdn.ac.uk along with all your evidence.  If you are an EU/International student please complete and return a Discretionary Application to ausaadvice@abdn.ac.uk.  If you have any questions please email student.support@abdn.ac.uk.

 

Parents and Carers

Information for Student with Children can be found here.

Helpful information for parents and carers of students at the University of Aberdeen can also be found in our factsheet.

Childcare Fund

The Childcare fund provides assistance with some formal childcare expenses for dependant children. 

Personal Concerns

We are here to support and advise you, no matter what you are worried about. We offer confidential, impartial and non-judgemental advice on a range of issues, no problem is too big or too small to discuss with us. We can signpost you to external support or help you contact your School if personal problems are affecting your ability to focus on your studies. The sooner you speak to someone about any issues you are facing, the easier it is for us to help.

Have a look at our Support & Wellbeing pages to find out about specific concerns we can help with.

 

Visa and Immigration Matters

UK visa information can be complicated and difficult to navigate. This is why our International Student Advisers provide assistance with your Tier 4 visa application and advise you on many other issues relating to your visa and your immigration status in the UK.  If you require assistance please email student.international@abdn.ac.uk

Please visit our Tier 4 and Immigration Matters for more information.