In line with the current guidance, the Student Advice & Support Office has changed how we offer our service.
We offer impartial and confidential advice and support on a range of issues, including personal, academic, money matters, disabilities and specific learning difficulties, visas and immigration matters, mental health and wellbeing, and more.
If you require support or wish to speak with a Student Support Adviser please email firstname.lastname@example.org. If you require an appointment we can offer you a ‘remote meeting’ by telephone or Microsoft Teams.
Our 01224 273935 phone line will not be answered during this period and we cannot accept incoming calls, however we can arrange a call back to UK numbers, this will appear as a ‘Private Number’. If you are not currently in the UK we can offer a Microsoft Teams meeting as we are currently unable to call overseas.
Please visit the Support and Wellbeing section for more details.
Out of Hours Contact
- Make an Appointment
If you want to talk to someone please email:
- General Student Support matters: email@example.com
- Disability matters: firstname.lastname@example.org
- Visa and Immigration matters: email@example.com
An Adviser will arrange an appointment by telephone or Microsoft Teams at a time that is convenient to you.
- Student Advice & Support Staff
The Student Advice & Support team are available to help you with a wide range of issues during your time at the University. Our office team will be happy to assist you to make an appointment with an appropriate adviser for your needs.
Student Advice & Support
- Nicholas Edwards - Head of Student Support Services
Office Team Student Support Advisers
- Ailhlin Clark - International Student Adviser
- Glenda Hale - International Student Adviser
- Briony Livingston - Student Immigration Compliance Officer
- Coreen McIntosh - Disability Adviser
- Kirsty McIntosh - Student Support Adviser
- Julie McLennan - Student Support Adviser
- Lesley Muirhead - Acting Lead Student Support Adviser (Disability)
- Jemma Murdoch - Acting Lead Student Support Adviser
- Lucy Rowe - Student Support Adviser (Disability)
- Michele Theodule - International Student Adviser
- Worried About Someone Else?
The Student Support Advisers often speak to students or members of staff who are concerned about another students. Our service is confidential, and allows people who are worried about a friend or colleague to discuss their concerns and receive advice about how they can help, or when they should take further action.
If you are worried about someone, please email firstname.lastname@example.org. We can contact students to offer support based on a concern being raised, as well as offer support to those who have been affected by concerns.
- Academic Concerns
Our Student Support Advisers can provide advice and support on the monitoring process, transferring degree programmes, appeals, complaints and more.
If you have recieved a C6 'At Risk' or C7 'Refusal of Class Certificate' and would like more information please visit the Monitoring and Progress page.
If you would like to change your degree programme, or if you are not enjoying a specific course and would like to change, please visit the Changes to Studies page.
- Students in Crisis
Students experiencing a crisis should email email@example.com if they wish to speak with a Student Support Adviser.
- Mental Health
Everyone can face times when they need a bit of help for their mental health, especially during these hard times. Information about useful self-help resources can be found on the Counselling Services self-help pages.
If you are worried you are experiencing some difficulties that are impacting on your wellbeing in an area of your life e.g. relationships, work, studies, confidential student counselling service appointments can be arranged by contacting the Counselling Service.
If you have a persistent mental health condition or are worried that you are experiencing a serious deterioration in your mental health please contact your local GP, NHS24 or call 999.
The Student Counselling Service offers short-term counselling provision and, additionally, can help to signpost students to longer-term or specialist support resources, as appropriate.
- Disabilities and Specific Learning Differences
The Disability Service provides advice, information and practical support to prospective and current students who have sensory and physical impairments, mental health conditions, long-term health conditions, Attention Deficit Hyperactivity Disorder (ADHD)/Attention Deficit Disorder (ADD), Dyslexia and other specific learning differences (SpLD) and students who have an Autism Spectrum Condition (ASC). The Disability Team are available to assist undergraduate, postgraduate, full time, part time and online distance learners.
Please visit our Disability Service page for further information.
- Money Matters
If you are a UK resident and experiencing financial hardship during these hard times please complete and return a Discretionary Application to firstname.lastname@example.org along with all your evidence. If you are an EU/International student please complete and return a Discretionary Application to email@example.com. If you have any questions please email firstname.lastname@example.org.
- Parents and Carers
Information for Student with Children can be found here.
Helpful information for parents and carers of students at the University of Aberdeen can also be found in our factsheet.
- Childcare Fund
The Childcare fund provides assistance with some formal childcare expenses for dependant children.
- Personal Concerns
We are here to support and advise you, no matter what you are worried about. We offer confidential, impartial and non-judgemental advice on a range of issues, no problem is too big or too small to discuss with us. We can signpost you to external support or help you contact your School if personal problems are affecting your ability to focus on your studies. The sooner you speak to someone about any issues you are facing, the easier it is for us to help.
Have a look at our Support & Wellbeing pages to find out about specific concerns we can help with.
- Visa and Immigration Matters
UK visa information can be complicated and difficult to navigate. This is why our International Student Advisers provide assistance with your Tier 4 visa application and advise you on many other issues relating to your visa and your immigration status in the UK. If you require assistance please email email@example.com
Please visit our Tier 4 and Immigration Matters for more information.