This information is for University of Aberdeen students and staff members, as well as third parties.
If you have concerns that a student is in immediate danger or at risk of harming themselves or others, phone 999 or take them to the Accident and Emergency (A&E) department in the nearest hospital. Find your nearest A&E department.
Student Concern Form
You can report any concerns about a University of Aberdeen student's wellbeing or safety through the Student Concern Form. Alternatively, you can get in touch with Student Advice & Support by emailing email@example.com or by calling 01224 273935.
This form has been created to inform and provide Student Advice & Support with as much information as possible in order for them to help support the student.
Further information and guidance about the Student Concern Form, how and when to submit a form, the process of how the form is monitored and other FAQs can be found below.
Submitting a Student Concern Form
- Before submitting a form entry
Before submitting a Student Concern Form, please ensure you can provide as much information about the situation or reason for concern as possible. Please also familiarise yourself with the Student Concern Form guidance and FAQ's below.
If you are submitting a Student Concern Form because you haven't been able to reach a student, please ensure that you give the student 24 hours to respond, unless you have any immediate concerns about their safety.
If you are a member of staff at the University, please ensure that you have contacted either your Head of School, School Administration Manager or your Head of Department about your concerns.
- Other ways to report concerns about a student
If preferred, instead of completing the form, you are welcome to email the Student Advice & Support Team at firstname.lastname@example.org or call us at 01224 273935, and we would still take this concern forward. If you do this, we may need to contact you if we have any questions or require clarification about the situation.
Guidance, Information and FAQs
- When would you complete the Student of Concern Form?
Some of the circumstances in which the Student Concern Form may be used include (but are not limited to):
- A student has stopped engaging meaningfully or completely with their study, and you believe that this may be due to health and wellbeing issues.
- A student has shared suicidal feelings with you, or has disclosed information which makes you think that their mental health is of concern, and you need to ensure they receive the appropriate support.
- A student’s behaviour is disrupting the classroom learning and you believe that this may be due to a health or wellbeing issue.
- A student is showing signs of risky behaviour which may involve alcohol or drugs.
- You want to make Student Advice & Support aware of something which concerns a particular student.
If you would like Student Advice & Support to be aware of something affecting a student but don't have immediate concerns for their wellbeing or safety, you can use the form to notify us of this. If we are already aware of the student, we may incorporate this as part of a wider discussion, or if we aren't we can look to reach out and offer appropriate support.
- What Student Advice & Support do when we receive a Student Concern Form
Depending on the concerns raised, we may do one or more of the following:
- Contact the student and offer support. Please be aware that we generally rely on the student choosing to engage with support.
- Contact the person who submitted the form to discuss their concerns and offer advice on how they can support the student.
- Liaise with other support services within or outside the University of Aberdeen who may already be supporting the student.
- Liaise with appropriate members of the student’s personal support networks to help ensure the student receives support from those who are closest to them.
- Support the student to access appropriate external services such as a GP, local crisis services or psychological and psychiatric services
- Where a student appears to be missing, work with the University of Aberdeen's Security Team and the Police to try to establish if the student is safe.
- How the Student Concern Form is monitored
The Student Concern Form and the Student Advice & Support email account and phone number are monitored between 9am and 5pm from Monday to Friday. Within these hours, we aim to respond to any concerns as soon as possible within a 48-hour timeframe.
The form is not routinely monitored during weekends, bank holidays and the University’s closure periods.
- How Student Advice & Support will keep you informed after you've submitted a Student Concern Form
We will confirm that we’ve received your request and will follow up with the student as appropriate. Depending on the circumstances, we may not be in a position to share any further information with you. However, if your concerns persist, please contact us again.
In consultation with the student, we may establish ongoing communication with you or someone else from your School/Section, in order to jointly support the student and help keep them safe and well.
- What do Student Advice & Support share about concerns raised?
We are open and transparent with students and would usually share information with them about concerns raised to us, including the source of these. If you would prefer to have a conversation with an Adviser about your concerns before submitting these via the form, please contact the team on 01224 273939 or email@example.com.
- Confidential Discussions
Student Suport Services offer private advice and support to all students, and will usually only share information with academic staff/School(s) if a student's circumstances are likely to impact their studies or their engagement with their course, or if the student has provided consent to share information.
Student Support teams encourage students to discuss their circumstances with their School(s) when this is the case, and encourage an open dialogue about support needs. If you have contacted Student Support about a student of concern, Student Support will confirm when they have managed to contact the student, but will only share further information with the student's consent.
If you have referred a student to the service for any other matter, Student Support will explore with the student, whether they wish for an update to be provided to their School(s).
Support Services are not able to provide an update to any concerns raised by another student, or a third party/friend/family member, but will always encourage students to make contact with someone who has raised concern.
- How to look after yourself
It is important to remember that if you are concerned about a student, you do not have to deal with this alone. Get others involved where you can and seek expert help if appropriate. It may be beneficial to discuss your concerns with a colleague, or with another trusted person.
If you're a student, Student Advice & Support will be able to help you.
If you're a University of Aberdeen staff member, please discuss support with your line manager and/or get in touch with the University’s Support Services.