FAQs

You can contact the IT helpdesk at servicedesk@abdn.ac.uk or take a look at these Help Guides which should address many of the technical issues you may have and assist with using software packages. 

Resources for studies

• Assistive Technology Service - here you can discover a guide on finding the right tools to develop complimentary strategies in order to become confident in your studies

Virtual meetings with your tutor

Your Personal Tutor may ask you to meet them on Microsoft Teams as a ‘virtual meeting room’ or Collaborate MyAberdeen  You will need to have access to a webcam or mobile device. 

Student queries

You can use this Student Help Guide or contact infohub@abdn.ac.uk

Students’ Infohub can help with the following:

• ID Cards
• Making payments to the University
• Student Records
• Accommodation
• Registry
• Signposting

The University has produced an online Enquiry System to help you reach the right team.

Yes, you keep your Personal Tutor while you are away from the University and are free to contact them to discuss any issues or problems.  If these are academic-related issues or problems, then you may wish to contact your course coordinator in the first instance.

Yes, you keep your Personal Tutor while you are away and are free to contact them to discuss any issues or problems. If there are academic-related issues or problems, then consult the Go Abroad team in the first instance.

There may be a number of reasons for not having heard from your assigned tutor, or it may be an administrative error which will need addressing.

If you have not heard from your Personal Tutor within the first 2 weeks of term, you should email the Senior Personal Tutor or Infohub@abdn.ac.uk or pop into the Infohub and speak to one of the Helpdesk Co-ordinators who will be able to follow this up for you. 

They will also be able to point you in the direction of any other University services you may need. 

Your Personal Tutor is there to provide you with support and will be happy for you to get in touch. However, if your questions relate to a specific course, then you should ask the course co-ordinator in the first instance. 

Infohub may also be able to help or direct you to other relevant services. 

While we expect Tutors and Students to put effort into building a constructive relationship, if you feel this relationship is not working, you should contact the Senior Personal Tutor in your School to discuss what might be done to resolve the situation.

It is intended that where possible students keep the same Personal Tutor for their entire degree programme. You will be informed of any changes.

If you change your degree programme to another School your Personal Tutor will change to someone from the new School.

New students in their first year, will automatically be reassigned to a PT who matches their School or degree if possible.  

You will have scheduled meetings with your Personal Tutor throughout the year.

Some suggested topics for meetings are set out, however, the main aim is for you to be in touch with your tutor.  The group meetings will also provide an opportunity for you to get to know more students across year groups.   You or your Personal Tutor may also request additional meetings throughout your time at the University if they like this would be useful.

Personal Tutors for new and returning students will be allocated over the course of the summer. Students will receive communication via their student email account in due course about their PT and their meeting. 

You can also find details of who your Personal Tutor is and their contact details via your Student Hub.

If you do not hear anything two weeks after term has started, please contact the Senior Personal Tutor for your School or personaltutor@abdn.ac.uk.

Find out more about the Personal Tutoring System