Printing on campus is via networked multi function devices (MFDs) and printers. Most student printing is via MFDs.

  • MFDs are capable of copying and scanning as well as printing selected items from your print queue.
  • Printers print ALL of the items in your print queue, but you can delete items from your print queue before you print using the PrintManage system.

General FAQs

How do I print?

Send your output to a holding queue, then print from this queue at any MFD or printer.

Simply hold your student ID card within a few inches of the card reader (usually located near the top right of the MFD/printer, or login with your username and password.

Do you have any user guides to help me get started?

Yes!

For guidance on printing, photocopying, and scanning, and setting up your personal laptop to print, see our Quick Guides in Toolkit.

Where can I print?

There are MFDs in or near to all PC classrooms and clusters and in public areas. In addition, there is at least one MFD on each floor of the library.

See our spreadsheet for locations of all printers on campus.

Please note: You may not have access to all the buildings or rooms listed.
How can I tell which MFDs print in colour?

Look for the device model number. This is printed on the front of all MFDs.

MFDs that can print in colour have the letter ‘C’ at the start of the model number, e.g. bizhub C3850.

Can I print from my phone or tablet device?

Yes!

Use our WebPrint service to upload or email your files to the University’s print queues from your tablet, mobile phone or laptop when you're on the move. Then all you have to do is print your documents on any networked MFD or printer.  

To find out more, see our guide How do I use the Web Print service?

What should I do if a printer isn't working?

Please let us know. We can’t fix it if we don’t know about it!

Report faults to the Service Desk - servicedesk@abdn.ac.uk.

Paying for printing FAQs

How do I pay for printing and how much does it cost?

You have a printing budget from which charges for all printing and copying are deducted. For current charges, see our Quick Guides in Toolkit.

Each time you use your ID card to print or photocopy, the cost is deducted automatically from your printing budget. As long as your budget remains in credit you can print.

New students start off with an initial print budget of £1.

How do I top up my print budget?

Check your balance and top up online using the PrintManage system.

  • On classroom PCs, access PrintManage using the Desktop shortcut
  • On personal laptops/PCs, go to https://printmanage.abdn.ac.uk/ and switch user to Use another account.

You will need to login to the system using your University username (e.g. u01abc01) and password.

All payments are made in exact multiples of £1.

  • Minimum payment £5
  • Maximum payment £20
Warning: Once paid for, print credits are non-refundable. So you must not top-up more than is needed as remaining amounts will not be refunded.
What happens when I run out of credit?

When you run out of credit:

  • MFDs will display a ‘Credit too low’ message and your items will not print.
  • Printers will ‘beep’ (you will not see a warning), and your items will not print.

Time to top up your print budget!

Warning: Once paid for, print credits are non-refundable. So you must not top-up more than is needed as remaining amounts will not be refunded.
How can I find out how much credit I have left in my print budget?

There are two ways you can do this.

Method 1

  • Swipe into the MFD in the usual way and view your print queue.
  • At the top left of the display, you'll see your name, the number of documents in your print queue, and the amount of credit remaining in your budget.
  • So the student in the example below has £0.93 (93 pence) remaining credit.

Method 2

  • Log into PrintManage and click Transactions.
  • Your remaining credit is displayed in grey text, beneath the Transactions icon:
  • You will also see a list of your recent transactions and the cost of each.
Can I find out how much my printing is going to cost before I print?

Yes. There are two ways you can do this.

Method 1

  • Swipe into the MFD in the usual way and view your print queue.
  • To the immediate left of your document name and details, you'll see a figure. This is the cost.
  • So in the example below, this one-sided Word document will cost £0.03 (3 pence) to print in black and white.

Method 2

  • Log into PrintManage and click Documents to view your print queue.
  • Click to preview price based on selected charging scheme, then select Student Charging (or Staff Charging - the charges are the same!).
  • The cost of your print job is displayed in a new Price column.
Can I get a refund for damaged or spoiled printouts?

Yes!

If you have damaged, illegible, or otherwise spoiled printouts due to printer malfunction, you are entitled to a refund on your print budget.

Great! What do I need to do?

Just bring your spoiled printouts to the Service Desk in Edward Wright (G84) or Polwarth (1:122) during opening hours - 09:00-17:00 Monday, Tuesday, Thursday, Friday and 10:30-17:00 Wednesday – and we will credit your print budget.

We will need to know when and where you were printing – i.e. date, approximate time, and location – and, if possible, the title of your document and how many pages you were printing.

This makes it easier to track your output in our print queues so we arrange credit more quickly, and also allows us to report major faults to our print provider Konica Minolta if necessary.