Help and Support

Help and Support

IT Service Desk

Our working hours are 8am – 5pm, Monday to Friday

Out of Hours: Our chat bot at will try to help you answer your question or you can leave us a message that we will pick up on the next working day

Visit us in person

  • In The Sir Duncan Rice Library, ground floor

Visit our chat kiosk

  • In The Sir Duncan Rice Library, ground floor information desk
  • In the Medical Library, Polwarth Building

Contact us via MyIT

At you can:

  • Chat live with IT Service Desk staff during working hours
  • Report an IT issue or ask a question
  • Check the progress and update any existing calls you have logged

Alternatively you can email us at

Vision, Mission, and Core Values


To enable learning, research and knowledge sharing across campuses and beyond through IT Service Desk excellence.


To provide world class, customer driven IT services to enable the University of Aberdeen to generate highly valued research, teach effectively, and share ideas.

Core Values

  • To be the first point of contact for the University of Aberdeen’s IT-related queries 
  • To be welcoming and to interact with our customers in a friendly, inclusive and understanding manner
  • To be knowledgeable and aware of our internal IT facilities and services, and to be aware of relevant global technological changes
  • To adapt to ever-changing customer requirements and to understand their IT needs
  • To guide and advise our customers so that their research, studies and work benefit from the University of Aberdeen’s IT facilities and services

The Service Desk Team