Help and Support | IT Services | The University of Aberdeen

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Service Desk - first line support

The Service Desk is your first point of contact for IT support at the University.

How to contact us

Login to the MyIT portal - our self service web facility - to:
- log a new call with the Service Desk
- update your call with new information
- check the progress of any open calls you have logged
Email us at servicedesk@abdn.ac.uk

Drop in at the following locations:

Edward Wright G84, Old Aberdeen	Mon, Tues, Thurs and Fri	09:00-17:00
Edward Wright G84, Old Aberdeen	Wed	10:30-17:00
Polwarth 1:122, Foresterhill	Mon, Tues, Thurs and Fri	09:00-17:00
Polwarth 1:122, Foresterhill	Wed	10:30-17:00
The Hub*	Mon, Tues, Thurs and Fri	10:00-16:00 (closed for lunch 12:30-13:30)
The Hub*	Wed	13:30-16:00

*term time only

An out-of-hours (OOH) helpline operates from 17:00 to 08:00 weekdays and provides 24 hour cover over weekends and public holidays. During these times, any call you make to our Service Desk number - 3636 - is automatically transferred to the OOH Helpline.