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IT Services

Help and Support

IT Service Desk

How to contact us

  • Login to the MyIT portal - our self service web facility - to:
    • log a new call with the Service Desk
    • update your call with new information
    • check the progress of any open calls you have logged
  • Email us at servicedesk@abdn.ac.uk
  • Phone us on +44 (0)1224 273636
  • Drop in at the following locations:
     
    The Sir Duncan Rice Library
    First Floor, Old Aberdeen    		 Mon, Tues, Thurs and Fri 09:00-17:00
    Wed 10:45-17:00
    Polwarth
    1:122, Foresterhill    		 Mon, Tues, Thurs and Fri 09:00-17:00 (closed for lunch 13:00-14:00)
    Wed 10:30-17:00 (closed for lunch 13:00-14:00)

An out-of-hours (OOH) helpline operates from 17:00 to 08:00 weekdays and provides 24 hour cover over weekends and public holidays. During these times, any call you make to our Service Desk number is automatically transferred to the OOH Helpline.

Vision, Mission, and Core Values

Vision

To enable learning, research and knowledge sharing across campuses and beyond through IT Service Desk excellence.

Mission

To provide world class, customer driven IT services to enable the University of Aberdeen to generate highly valued research, teach effectively, and share ideas.

Core Values

  • To be the first point of contact for the University of Aberdeen’s IT-related queries 
  • To be welcoming and to interact with our customers in a friendly, inclusive and understanding manner
  • To be knowledgeable and aware of our internal IT facilities and services, and to be aware of relevant global technological changes
  • To adapt to ever-changing customer requirements and to understand their IT needs
  • To guide and advise our customers so that their research, studies and work benefit from the University of Aberdeen’s IT facilities and services

The Service Desk Team