Based on the Top Floor of the Students' Union Building, the Student Advice and Support team offers impartial and confidential advice and support on a range of issues, including finance, disabilities and specific learning differences, visa and immigration matters, mental health and well being, and more.
The links below provide information about the services we offer, as well as useful advice for students who require assistance. If you have anything at all which you would like to discuss with someone, please contact us to make an appointment (see details in list below), even if you do not see the issue you are facing listed below.
We will be happy to help!
- Contact Us
We are located on the Top Floor of the Students' Union Building (formerly The Hub), past the Careers Service. We are open between 9am and 4.30pm, Monday to Friday. You can also contact us by telephone, on 01224 273935, or by email:
- General Student Support matters: firstname.lastname@example.org
- Disability matters: email@example.com
- Visa and Immigration matters: firstname.lastname@example.org
- Mental Health matters: email@example.com
Make an Appointment
To make an appointment to see an adviser, you can either come to our reception on the Top Floor of the Students' Union Building or call 01224 273935. You may already know which type of Adviser you would like to see, or the secretarial staff can assist you to establish this by asking a small number of questions. Please have your Student ID number to hand when making an appointment.
Advance booking is not always required. If your query is urgent, or quick in nature, we may be able to assist you with a quick same-day apppointment. If necessary, we may need to book a follow-up appointment if there is not enough time to cover all of your queries in a same-day appointment.
Our Advisers visit Foresterhill on a weekly basis during term time so please state your preference for a Foresterhill appointment when booking if you are usually based there. General drop-in sessions at Foresterhill run on a fortinightly basis, with our Disability Team taking pre-booked appointments on the alternate weeks. Please call us on 01224 273935 for more information.
Out of Hours
If you need to speak to someone when the Student Advice and Support Office is closed, you can refer to the Counselling Service's crisis information, or call the NHS out of hours service on 111. Call 999 in an emergency.
Students in University Halls of Residence can contact the Student Resident Assistants.
- Worried About Someone Else?
The Student Support Advisers often speak to students or members of staff who are concerned about another student. Our service is confidential, and allows people who are worried about a friend or colleague to discuss their concerns and receive advice about how they can help, or when they should take further action. If you are worried about someone, please come and talk to us. We can approach students to offer support based on a concern being raised, as well as offer support to those who have been affected by concerns.
The Student Counselling Service offers short-term counselling provision and, additionally, can help to signpost students to longer-term or specialist support resources, as appropriate.
Monday to Friday 09:00-13:00 and 14:00-16:30 with the exception of some public holidays and brief closure between Christmas and New Year.
- Students in Crisis
Students experiencing a crisis should make contact with the Student Advice and Support Office during the hours of 9 am and 4.30 pm. They will be able to speak with a Student Support Adviser or, if appropriate, the Mental Health Adviser.
Tel: 01224 273935
Out of hours, students should contact their GP and ask for an emergency appointment. If the GP Practice is closed, students should telephone NHS 24 on 111 (NHS out-of-hours).
Other out-of-hours services for people in crisis are listed below:
In an emergency situation:
- Off campus: Dial 999 for the emergency services
- On campus: Dial University Security on 01224 273327, or use the Safezone App, or Dial 999 directly.
- Academic Issues
The Student Support Advisers are a team of experienced advisers who assist students experiencing academic issues on a daily basis. We can provide advice and support for students on the monitoring process, transferring degree programmes, appeals, complaints and much more.
The Childcare fund provides assistance with the formal childcare expenses for dependant children. Formal childcare includes registered childminders, after-school clubs, and providers of day care and education.
Only full-time SAAS funded undergraduates, postgraduates and PGDE students are eligible to apply to this fund.
Part time students and non-SAAS funded students are not eligible to apply, but can apply for this purpose to the Discretionary Fund.
Your personal and financial circumstances and those of your partner or spouse, if applicable, will be taken into account by the Assessor.
Only the costs of formal, registered childcare may be met from the Fund.
Application forms for the fund can be picked up from the Reception Desk at Student Advice and Support, Top Floor of The Students' Union Building, Elphinstone Road, Aberdeen, AB24 3TU. We can usually give you a decision, by email, within 3 weeks of receiving your application. Applications will be accepted in September and October to be eligible for funding for the first half-session and a further application will be accepted in December and January for the second half-session. Applicants will receive a response once all applications have been received and assessed, usually around 2 weeks after each deadline. Students are encouraged to ensure that they have adequate funding to cover childcare costs until the childcare fund applications have been assessed. Students experiencing difficulties during this period should make an appointment to meet with a Student Support Adviser. Please note that the childcare fund can assist with costs during term-time only.
The University has a nursery on campus – The Rocking Horse Nursery. You can find listings for other childcare providers in the local area on the Aberdeen City Council and Aberdeenshire Council websites. You may also wish to consider using a childminder.
Pregnancy and Adoption
Information for students who become pregnant or adpot children, and their partners, can be found in the Academic Quality Handbook. Students are encouraged to discuss their circumstances with a Student Support Adviser.
- Information for Parents and Carers
Helpful information for parents and carers of students at the University of Aberdeen can be found in our factsheet.
- Personal Issues
Worried about something? Not sure what to do, or who to speak to about it?
The Student Support Advisers are a team of experienced advisers who assist students experiencing personal issues on a daily basis. We can provide advice and support on a range of issues, and no problem is too little, or too large, to discuss with us. If you would like confidential and non-judgemental advice about anything you are dealing with then please make an appointment to speak to one of our team. We are not always able to fix the problem you are facing, but often sharing is the first step to making things better. We can signpost students to a number of external support agencies, and we can also help to contact academic departments when personal problems are affecting a student’s ability to focus. The sooner you speak to someone about your issues, the easier it is for us to help. Below is a list of the types of issues we often help students with, but it is not exhaustive by any means.
- Exam stress
- Relationship problems
- Issues with flatmates
- Low self-esteem
- Issues with the Police
- Family problems
- Mental Health
Everyone can face times when they need a bit of help for their mental health. Information about useful self-help resources can be found on the Counselling Services self-help pages.
If you are worried you are experiencing some difficulties that are impacting on your wellbeing in an area of your life e.g. relationships, work, studies, confidential student counselling service appointments can be arranged by contacting the Counselling Service.
If you have a persistent mental health condition or are worried that you are experiencing a serious deterioration in your mental health an appointment with the Mental Health Adviser can be arranged by contacting the Student Advice and Support Office. You will be asked to fill in a form providing some key information to inform the arrangement of your appointment.
If you are in crisis you will not be asked to wait. You can drop in to the Student Advice and Support Office to speak with one of the team.
- Visa and Immigration Advice
Finding your way around UK visa information can be complicated which is why our International Student Advisers provide one-to-one advice to assist you with your Tier 4 visa application and advise you on many other issues related to your visa and your immigration status in the UK. To book an appointment please either telephone 01224 273935 or visit our Student Advice and Support Office reception on the top floor of the Students’ Union Building.
If you are contacting us from outside the UK or you just prefer to send your initial enquiry by e-mail, you can do so at: firstname.lastname@example.org
You can also download the information sheets available for Tier 4 students. These should help you prepare your Tier 4 visa application or answer some of the questions you may have on the many other topics related to your UK visa.
- Money Matters
Worried about money? Need advice on how to manage your money wisely?
If you are experiencing financial difficulties and would like to discuss your personal circumstances with an adviser who specialises in money advice, you should contact us to make an appointment with a Student Support Adviser. We can provide advice about student loans, loans from other sources, budgeting and financial assistance for students. We can also help you to make contact with your funding body if you are having issues, and we can signpost you to other services who can assist you with money advice.
The University has funds, primarily from the Government’s Discretionary Funds, to help undergraduate and postgraduate students financially – usually by a non-repayable award. Once you have registered, you may be eligible to apply for assistance from this fund: we’ll normally ask you for evidence, such as your Award/Student Loan Letter, bank statement etc
- All UK undergraduates and PGDE students must have applied for the maximum Student Loan amount available to them.
- All SAAS funded postgraduates are eligible to apply for Discretionary funds. Students must have applied for the maximum Student Loan amount available to them.
- All non-SAAS funded postgraduate students are eligible to apply.
- Awards will be made only for unexpected and/or exceptional circumstances: we can’t assist with tuition fees, normal living costs or missing parental contributions. We cannot assist with anticipated financial need.
Application forms for the fund can be picked up from the Reception Desk at Student Advice and Support, Top Floor of The Students' Union Building, Elphinstone Road, Aberdeen, AB24 3TU. We can usually give you a decision, by email, within 3 weeks of receiving your application. Please note that there is a deadline for applying to the fund, usually in mid-May. Students experiencing financial difficulties over the summer period are advised to make an appointment to meet with a Student Support Adviser.
The Childcare fund provides assistance with some formal childcare expenses for dependant children. For more information, please see the Childcare page.
Emergency Financial Assistance
If you are experiencing a financial emergency, please contact us to make an appointment with a Student Support Adviser. We can provide advice about how to manage your finances and in some cases we may be able to provide a short-term loan or food vouchers for those in extreme, unexpected, financial circumstances.
Financial Assistance for EU/International Students
If you are experiencing a financial emergency, please contact us to make an appointment with a Student Support Adviser. The University does not receive funds from the Government to assist students who are from out with the UK, but we can discuss where you may be able to access support, and provide advice about managing your finances whilst studying here in Aberdeen.
Fees and Funding Opportunities
The Infohub website’s finance section provides information about tuition fees and bursaries and scholarships.
Advice for New Students
New students are advised to ensure that they have applied for their student finance by the date stipulated by their funding provider, i.e. SAAS or Student Finance England. Please be aware that the payment of student finance is dependent on completion of registration and there can often be delays in receiving the first payment. With this in mind, we recommend that all new students arrive with enough money to cover their living expenses for the first month at University.
- Disabilities and learning differences
The Disability Service provides advice, information and practical support to all students with a disability, impairment, medical or health condition, or specific learning difference, such as dyslexia. The Service is available to undergraduate, postgraduate, full-time, part-time and online distance learners.
- Student Advice and Support Staff
The Student Advice and Support team are available to help you with a wide range of issues related to your time here at the University. When you call or visit us to make an appointment, the secretarial team will be happy to assist you to to make an appointment with an appropriate adviser for your needs.
Student Advice and Support Office Team
- Anne Shipley - Head of Service
- Anne Cook - Secretary
- Nicky Fleming - Secretary
- Lindsey MacLeod - Secretary
- Wilma Moggach - Secretary
Student Support Advisers
- Emily Baird - Assistant Disability Adviser
- Lorraine Grant - Senior Disability Adviser
- Glenda Hale - International Student Adviser
- Linda Ibbotson - Senior Student Support Adviser
- Coreen McIntosh - Disability Adviser
- Kirsty McIntosh - Student Support Adviser
- Lesley Muirhead - Disability Adviser
- Jemma Murdoch - Student Support Adviser
- Jacqueline Nicholson - Mental Health Adviser
- Michele Theodule - International Student Adviser