Although you retain the same username throughout your time at University, you should change your password if:

  • You suspect or believe that it has been compromised.
  • You suspect or believe that it has been exposed electronically, e.g. transmitted over a public network in plain text.
  • You suspect or believe that onlookers (including friends) may have seen you typing it.

Use our Self Service Password Reset (SSPR) service to change your personal IT account password across all your University logins.

And if you ever forget your password, you can also use the service to reset it!

You’ll need to register for the service first! See below.


Register for self-service

Go to and sign in using your and password to register your mobile number and an alternative (non-University) email address – you’ll need these if you ever forget your password.

Want to change your password? Forgotten your password? 

Or use the Forgotten my password link when signing in to Outlook.

Or, on a Classroom PC, click the Reset password link on the sign in screen.

Update your details

Update your mobile number or alternative email address.

Make sure to update ALL your devices (phones, tablets and PCs) with your new password!

Want to find out more about the password reset service?

Visit out Password Resource on Toolkit!


I’m trying to register, but I can’t log into my email account - it says “We don't recognise this user ID or password”?

If you are a new student and you have only just completed eRegistration, please wait up to one hour while your new account is fully synchronised, and try again.

Remember to login using your

I’ve forgotten my password and haven’t registered to use the self-service. What should I do?

Please contact the IT Service Desk for assistance.

I registered with password manager last year... Do I still need to register with the service?

Yes. If you registered before 16 July 2019, you will need to re-register using your instead of your email address. This is due to changes made to student email and O365 login credentials in July 2019.

How do I create a strong password? Are there rules for setting a password?

When trying to set a new password, you might see the message “This password does not meet the length, complexity, age, or history requirements of your corporate password policy.” Or “We’ve seen that password too many times before. Choose something harder to guess.”

To make sure your account stays safe, your password:

  • Must not be a previously used password
  • Must contain at least 8 characters
  • Must not contain your IT account username
  • Must not contain your first or last name
  • Must contain characters from at least three of the following four character classes:
    • Uppercase English characters (e.g. A-Z)
    • Lowercase English characters (e.g. a-z)
    • Numeric characters (e.g. 0-9)
    • Special characters – choose from: ! # $ % & ( ) * + , - . : ; < = > ? @ [ ] ^ _ ` { | } ~
      • Note, the following symbols are not valid: £ \ " '

I changed my password but I still can’t log in?

Please allow up to 30 minutes for your password change to synchronise across all the University IT systems.

Still having problems?

If you're still having problems and can’t find the solution on this page, please contact the Service Desk.