Forgotten your password? Want to change your password? No need to queue at the Service Desk – just use Password Manager!

  1. What is Password Manager?
  2. How do I access Password Manager?
  3. How do I get started?
  4. What Password Manager Tools are available?
  5. I want to register with Password Manager but I’ve forgotten my original password? What do I do?
  6. I have already registered with Password Manager. I’ve forgotten my password and need to reset it, but I’ve also forgotten the answers to my security questions. Can I reset my Q&A?
  7. Where can I go to for help with Password Manager?
  8. What is the University’s Password Policy?

1. What is Password Manager?

Password Manager is a secure utility that allows you to reset or change the password you use to access University resources (e.g. Studentmail, Portal, MyAberdeen) quickly and easily.

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2. How do I access Password Manager?

From Windows 7 classroom PCs:

  • Before logging in:
    • Press Ctrl + Alt + Deleteto bring up the login window
    • Read the security message and click OK to acknowledge the University’s Conditions for using IT Facilities
    • Click Switch User
    • Click Quest Secure Password Extension
    • Click Forgot My Password

  • After logging in:
    • via the Desktop shortcut, Change Password

From personal PCs/laptops:

From mobile devices:

  • Password Manager is not fully compatible with all mobile devices. For this reason, we recommend you use a classroom PC, or personal PC/laptop to change your password.

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3. How do I get started?

First time users – Registration

In order to use the Password Manager utility you must first register by verifying your identity (i.e. your computer user name) and setting up your personal security questions and answers (Q&A) profile.

Launch Password Manager via any of the methods listed in Q2,above.

  • Screen 1: Verify your identity by following the onscreen instructions.
  • Screen 2: Click Register with Password Manager.
  • Screen 3: Type in your originalpassword as chosen by you during e-reg.
    • Forgotten your original password? See Q5, below.
  • Screen 4: Configure your Q&A profile by setting up your personal security questions and answers as instructed.
    • Your answers must comply with the University’s Password Policy requirements, i.e.:
      • The minimum length of an answer must be 2 characters.
      • All answers must be unique.
        [Note: For this reason, you will be unable to use your 'Mother's maiden name' as a verification word for the 'Help Desk authentication question', as Password Manager suggests.] 
      • Answers must not contain parts of the corresponding questions.
  • Screen 5: You have successfully registered with Password Manager!

Returning users

Launch Password Manager via any of the methods listed in Q2, above.

  • Screen 1: Verify your identity by following the onscreen instructions.
  • Screen 2: You will be presented with the Welcome screen – select from the tool options listed in Q4, below.

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4. What Password Manager Tools are available?

From the Welcome screen, select from the following tool options, then follow the simple onscreen instructions:

  • Forgot My Password– allows you to set a new password.
    • You will be required to answer 3 of the questions you set up during registration.
      [Forgotten the answers to your questions? See Q6, below.]
    • Your new password must conform to the University’s Password Policy - see Q8 below.
  • Manage My Password– allows you to change your password.
    • You will be prompted for your existing password before you can proceed.
    • Your new password must conform to the University’s Password Policy - see Q8 below.
  • Alerts –allows you to configure Password Manager to automatically send you e-mail notifications when specified events occur.
    • Tick the checkboxes next to the events you want to be notified about.
  • I Have a Passcode– allows you to change your personal security questions and answers when you have forgotten your password.
    • You should only use this facility if you have forgotten the answers to your personal security questions.
    • You must visit the Service Desk in person in order to request and obtain a Passcode.
    • The Passcode is valid for 60 minutes from time of issue.

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5. I want to register with Password Manager but I’ve forgotten my original password? What do I do?

You must visit the Service Desk, in person, and request a temporary Passcode; this will allow you register with Password Manager and set a new password.

Note: The Passcode is only valid for 60 minutes from time of issue.

Launch Password Manager via any of the methods listed in Q2, above.

  • Screen 1: Verify your identity by following the onscreen instructions.
  • Screen 2: Click I Have a Passcode.
  • Screen 3: Type in the passcode issued to you by the Service Desk.
  • Screen 4: Configure your Q&A profile by setting up your personal security questions and answers as instructed.
  • Screen 5: Click Go to home page.
  • Screen 6: Click Forgot My Password
  • Screen 7: You will be required to answer 3 of the questions you set up.
  • Screen 8: Type in your new password and Confirm.
  • Screen 9: You have successfully registered with Password Manager!

From now on, use your new password to access the Password Manager.

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6. I have already registered with Password Manager. I’ve forgotten my password and need to reset it, but I’ve also forgotten the answers to my security questions. Can I reset my Q&A?

You must visit the Service Desk, in person, and request a temporary Passcode; this will allow you rest your Q&A and your password.

Note: The Passcode is only valid for 60 minutes from time of issue.

Launch Password Manager via any of the methods listed in Q2, above.

  • Screen 1: Verify your identity by following the onscreen instructions.
  • Screen 2: Click I Have a Passcode.
  • Screen 3: Type in the passcode issued to you by the Service Desk.
  • Screen 4: Re-configure your Q&A profile by setting up your personal security questions and answers as instructed.
  • Screen 5: Click Go to home page.
  • Screen 6: Click Forgot My Password
  • Screen 7: You will be required to answer 3 of the questions you set up.
  • Screen 8: Type in your new password and Confirm.
  • Screen 9: You have successfully reset your Q&A and your password!

From now on, use your new password to access the Password Manager.

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7. Where can I go to for help with Password Manager?

The Password Manager is intuitive to use and has a simple interface with onscreen instructions guiding you through every step.

However, if you're still having problems, and you can’t find the solution on this page, please contact the Service Desk.

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8. What is the University’s Password Policy?

Your password:

  • must contain at least 8 and no more than 14 characters
  • must not contain the first 6 characters of a dictionary word
  • must not contain more than 2 consecutive letters from your first name or last name
  • must not have been used previously
  • must contain at least 1 lowercase character (a-z), 1 uppercase character (A-Z), 1 alphabetic character, and 1 numeric character (0-9).
  • may contain no more than 2 consecutive duplicate characters (i.e. xx is OK but xxx is not)
  • may contain sequences of no more than 3 characters (i.e. abc is OK but abcd is not)

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