To enable staff to learn at a time that suits them we have partnered with Skill Boosters to make available a range of eLearning sessions to supplement our existing live courses and workshops. These are free to access for all staff and when clicking on any of the below courses you will simply need to login with your University IT username and password. Any feedback or comments on the below can be sent to Staff Development.

Mandatory Training for All Staff

The below four eLearning sessions in this section should be completed by all staff within 3 months of joining the University.

Information Security Awareness

To access this course using your IT login details click here

Health and Safety

To access this course using your IT login details click here

Tackling Racial Bias

This training will give a better understanding of:

  • The changing nature of racism 
  • How racial bias, prejudice and discrimination manifest themselves in the workplace 
  • The impact of racial and religious stereotypes
  • How to find out the extent to which racial bias is a problem in your organisation
  • Key steps for leaders, HR teams and Learning and Development departments to take in tackling racism and race bias.

To access this course using your IT login details click here

Inclusion Essentials

This course will give a better understanding of:

  • What we mean by equality, diversity and inclusion
  • The basic provisions of the Equality Act 2010
  • The key benefits of having an inclusive working environment
  • How to provide a genuinely inclusive and accessible customer experience
  • How to put diversity and equality policy into practice. 

To access this course using your IT login details click here

Working Effectively

These sessions cover a variety of topics to help you become ever more effective in your role.

Developing Emotional Intelligence

This course will give a better understanding of:

  • what we mean by emotional intelligence (EI)
  • the core competencies of EI 
  • how to develop and monitor our emotional intelligence
  • how being emotionally intelligent can help us to improve key interactions in our professional and private lives. 

To access this course using your IT login details click here

Building Resilience

This training will give a better understanding of:

  • what we mean by ‘resilience’
  • how resilience can help us in our professional and personal lives
  • the seven habits of resilient people
  • what we can do to develop our own resilience.

To access this course using your IT login details click here

Asserting Yourself

This training will give a better understanding of:

  • what we mean by ‘assertiveness’
  • the difference between passive, aggressive and assertive approaches
  • the benefits of being assertive
  • how we can use an assertive approach at work and in our daily lives.

To access this course using your IT login details click here

Influencing People

This course will give a better understanding of:

  • why we might need to influence other people in the workplace
  • key behaviours that support more effective influencing
  • tactics and strategies for influencing
  • the technique of influencing through ‘story-telling’
  • how we can practice and improve our own influencing skills.

To access this course using your IT login details click here

Building Trust

This training will give a better understanding of:

  • how and why trust develops
  • the difference between cognitive, emotional and transactional trust
  • why building and sustaining trust is a key skill for leaders
  • the impact of a breakdown or lack of trust
  • the importance of perspective-taking and empathy
  • steps we can take to improve our own ability to build and maintain trust.

To access this course using your IT login details click here

Working Effectively From Home

This course will give a better understanding of:

  • the benefits and challenges of working from home
  • online meeting and video call etiquette
  • how to approach time management, work-life balance, motivation and communication
  • how to configure our working day to suit our personal needs and working styles
  • how to avoid feelings of isolation and support your mental and physical health as a home worker.

To access this course using your IT login details click here

Effective Online Meetings

This course will give a better understanding of:

  • the benefits of online meetings
  • why virtual meetings present communication challenges
  • how to hold effective online meetings
  • key points of online meeting and video call etiquette
  • key principles around effective meetings.

To access this course using your IT login details click here

Leading and Managing

These sessions act as a support to new, current and aspiring line managers. They cover a range of challenges you may face and some techniques to overcome these.

Developing Leadership Skills

This course will give a better understanding of:

  • the role of team leader
  • some common pitfalls for new leaders
  • different leadership styles and approaches  
  • how to motivate your team
  • developing your team through coaching
  • effective performance management.

To access this course using your IT login details click here

Making Teams Work

This course will give a better understanding of:

  • the benefits of working in teams
  • the six key roles in a team
  • how to lead a team
  • team dynamics and the four stages of team development.

To access this course using your IT login details click here

Dealing with Sensitive Issues

This course will give a better understanding of:

  • why certain issues are particularly sensitive and the challenges we can face in dealing with them
  • effective communication techniques and the importance of respect, compassion and sensitivity
  • common legal pitfalls and early steps to take to avoid tribunal action
  • the importance of drawing up clear policies and terms and conditions of employment and communicating them effectively
  • when conversations need to move from expressions of concern to the disciplinary process. 

To access this course using your IT login details click here

Handling Difficult Conversations

This training will give a better understanding of:

  • the most common mistakes we make when having a difficult conversation and how to avoid them
  • effective preparation for a difficult conversation
  • the importance of listening 
  • key communication skills
  • how to stay calm and defuse the situation
  • how to get to the root of the problem
  • how to negotiate and agree a way forward. 

To access this course using your IT login details click here

Maximising Potential Through Development

This course will give a better understanding of:

  • the thinking behind a strengths-based approach 
  • the benefits for both organisations and individuals 
  • how this approach can be of particular use in energising and motivating staff, unlocking potential and improving performance 
  • how to conduct a performance appraisal interview based around strengths. 

To access this course using your IT login details click here

Introduction to Coaching

This course will give a better understanding of:

  • the purpose of coaching
  • the benefits of taking a coaching approach to development
  • situations in which coaching can be effective
  • key techniques and strategies to use in coaching conversations.

To access this course using your IT login details click here

Motivating People

This training will give a better understanding of:

  • why being able to motivate others is a crucial skill for leaders
  • the different factors that shape our personal motivation
  • the 8 basic needs that determine our personal motivation
  • how an understanding of individual motivators can be used to inform performance management conversations and improve staff engagement and productivity.

To access this course using your IT login details click here

Steps to Leading Productive Meetings

This training will give a better understanding of:

  • how to start meetings on a positive note and maintain a positive atmosphere 
  • why asking questions is better than making statements
  • the importance of setting clear goals and objectives
  • how to foster innovation and creativity
  • why thinking beyond the boundaries of the group makes for better and more sustainable decision-making
  • why ending meetings on a positive, future-oriented note encourages a willingness to honour commitments.

To access this course using your IT login details click here

Managing Remote Workers

This course will give a better understanding of:

  • why a combination of home and office-based working can be a good solution
  • the benefits and challenges of enabling people to work remotely
  • how to hold effective online meetings
  • how to manage key areas such as performance, coordination of effort and problem solving
  • key considerations for managers around the mental health and well-being of remote workers.

To access this course using your IT login details click here

Inclusion, Equality and Diversity

These sessions will help you in reducing your unconscious bias’s, raising your awareness of key issues and helping to make the University a more inclusive environment for all.

Understanding Racial Bias

This training will give a better understanding of:

  • The changing nature of racism 
  • How racial bias, prejudice and discrimination manifest themselves in the workplace 
  • The impact of racial and religious stereotypes
  • How to find out the extent to which racial bias is a problem in your organisation
  • Key steps for leaders, HR teams and Learning and Development departments to take in tackling racism and race bias.

To access this course using your IT login details click here

Understanding and Tackling Gender Bias

This training will give a better understanding of:

  • the nature of gender bias
  • how gender bias impacts on both men and women in the workplace 
  • the negative impact of prescriptive and descriptive stereotypes 
  • the business case for tackling gender bias.

To access this course using your IT login details click here

Sexual Orientation

This course will give a better understanding of:

  • what the Equality Act 2010 says about sexual orientation
  • why certain behaviours are inappropriate and offensive
  • the types of prejudice that lesbian, gay or bisexual people can face
  • why you can’t always be sure of someone’s sexual orientation, and therefore should not make assumptions
  • the knowledge and skills necessary to work successfully as part of a diverse team
  • how to create a working environment based on respect.

To access this course using your IT login details click here

Trans and Non-Binary Awareness

This training will give a better understanding of:

  • people’s personal experiences of being trans and non-binary
  • key terminology around gender identities and the gender spectrum
  • gender transitioning and change of gender expression
  • inappropriate language and behaviour that trans and non-binary people can encounter
  • inappropriate language and behaviour that transgender people can encounter
  • how to behave appropriately and respectfully towards trans and non-binary customers, clients and colleagues.

To access this course using your IT login details click here

The Effective Bystander

This training will give a better understanding of:

  • why it’s important for bystanders to take action when they witness inappropriate behaviour
  • some common obstacles to effective intervention
  • key intervention strategies and when to use them.

To access this course using your IT login details click here

The Impact of Micro Behaviours

This training will give a better understanding of:

  • what we mean by micro-behaviours and micro-messages and their impact in the workplace
  • the damage caused by negative micro-behaviours (‘micro-inequities’)
  • the relationship between micro-behaviours and unconscious bias 
  • the importance of being aware of and regulating our own behaviour
  • how using positive micro-behaviours can support diversity and inclusion.

To access this course using your IT login details click here

Being Disability Confident

This training will give a better understanding of:

  • the advantages of being disability confident
  • why we may need to challenge our attitudes to disability
  • the requirements of the Equality Act 2010
  • the most appropriate ways to work with disabled colleagues
  • how to communicate with and serve disabled customers
  • the types of ‘reasonable adjustments’ that need to be made
  • the importance of promoting appropriate behaviour
  • the knowledge and skills necessary to work successfully as part of a diverse team.

To access this course using your IT login details click here

Understanding Unconscious Bias

This training will give a better understanding of:

  • how and why bias develops
  • how unconscious bias can impact on working relationships and team dynamics
  • the impact of bias in specific situations, such as recruitment, mentoring and performance management
  • what we can do to better understand our biases and reduce their impact.

To access this course using your IT login details click here

Cultural Awareness

This course will give a better understanding of:

  • how we use the rules of our own culture to interpret and interact with other people
  • the problems caused by relying on stereotypes and misperceptions
  • the importance  of treating everyone in the workplace with respect
  • how being culturally aware can help us connect with a wider range of people
  • what we can do to explore cultural issues intelligently and sensitively.

To access this course using your IT login details click here