Student feedback is used to shape the improvements we make to our services. Below you can see the improvements we’ve already made as a result of student feedback.

Digital Experience

What you told us:
You told us you were having issues with Absence Reporting in MyAberdeen.

What we did:
Students will now be able to access the link through the 'Key Resources' page on MyAberdeen and MyAberdeen Ultra.

 

What you told us:
The PGR website was hard to navigate and confusing.

What we did:
We have completely restructured the website to make it easier to find information, and have rewritten a lot of content, making it easier to understand.

 

What you told us:
You told us it was difficult to find assessment feedback and staff contact details in MyAberdeen.

What we did:
We have highlighted your course coordinator on the course page and made staff lists more accessible in the Class Register lists. The GradeBook icon in the Ultra Course View takes you to information on your assessments, feedback, due dates and provisional grades.  

Health and Wellbeing

You told us:
Not enough BeWell events catered to students at the Foresterhill campus.

What we did:
A separate BeWell Fair is now hosted on the Foresterhill Campus, and takes place over multiple days rather than just one day.

 

You told us:
You wanted more flexibility with your ASV membership.

What we did:
ASV have introduced a membership freeze option for a nominal charge.

 

You told us:
You wanted more social events during the day in Welcome Week.

What we did:
We introduced a Picnic in the Cruickshank Gardens to help you meet fellow students during your first days at university.

Opportunities and Activities

What you told us:
You said that as a student on the Doha campus, you felt left out of opportunities made available through the Careers & Employability Service

What we did:
Careers Service events were introduced In Doha and promoted to students via LinkedIn. CV assistance is now being offered to students in Doha to assist with internship applications, in the form of face-to-face guidance as well as CV templates relevant to students in Doha. Furthermore, STAR awards and co-curricular programmes are currently under review to render them less campus-centric and more inclusive for the Qatar campus.

 

What you told us:
You said that Sports clubs were at times elitist and catered more to people with more experience or developed skills.

What we did:
The AUSA website has now been updated to show which clubs are best suited to those with existing skills in that particular sport.

 

What you told us:
You told us that PGR events were not well catered for.

What we did:
Additional PGR focused events will be organised, including networking events. The PGR forum and committee will also be more actively promoted, as platforms that exist to facilitate PGR representation within AUSA.

Support your Learning

What you told us:
Online information about study spaces availability and opening times was difficult to find, and information on free PC's was unclear and often incorrect our out of date.

What we did:
An ongoing project has now been launched to simplify this information and make it more accurate and visible to students. This has been paired with short-term ambitions to enhance information sharing around this issue, through directed activities at important times like Revision periods.

 

What you told us:
You felt unclear of how Personal tutoring works in different schools

What we did:
Each School produced an individual School Statement detailing how they would operate their Personal Tutoring plan which allowed them to tailor their approach and provide the best possible support to their students.

 

What you told us:
You told us that you weren't aware of Toolkit.

What we did:
We have now embedded links to Toolkit across the website and virtual learning environments. We continue to promote Toolkit across all communication channels and have been raising awareness of the resources on Toolkit across the university at all levels.

Student Support

What you told us:
You expressed concern over waiting times for the University's Counselling Service

What we did:
A new one-at-a-time model was introduced resulting in the complete elimination of wait times. Students can now be offered an appointment in 2-3 working days.

 

What you told us:
Student Support information online was overwhelming a there were lots of services being promoted with lot's of different looks.

What we did:
We created a new siplified area on the website and launched the BeWell programme to help guide you to the right resources.

 

What you told us:
You raised concern over the clinical expertise of counsellors and expectations around the counselling they offer.

What we did:
All counsellors conduct regular CPD to update their skills. Further efforts will be made to better clarify what counselling is and what University counsellors can and cannot offer. A suite of self-help leaflets, online support, paper resources and specialist sources of help are all available for free on the Counselling Service website. A range of ‘during-session’ aids, including self-help cards/guides and therapeutic tools are also offered to students, as appropriate. 

Your Campus Experience

You told us:
You expressed concern about representation on campus via AUSA. 

What we did:
A new strategic plan has been launched which gives more focus to ensuring that every student has access to strong and influential representation through AUSA. This aims to ensure that every student has the chance to identify with and participate in a community that they feel part of, and has access to information, advice, development services and support to allow them to get the most out of their time at university.

 

You told us:
Union Brew lacked a sufficient selection of vegan and vegetarian menu options.

What we did:
Additional vegan and vegetarian snacks and cakes have been introduced, and products stocked remain under ongoing review, according to demand. No meat products now sold on a Monday. 

 

You told us:
There are not enough microwaves on campus.

What we did:
Microwaves have been increased by 50%, meaning three new microwaves have been added. Usage will be monitored, and further improvements made if necessary.