Shibboleth Authentication Issues & Warning Alerts

Shibboleth Authentication Issues & Warning Alerts

Users may be receiving an error message when trying to connect to Shibboleth authenticated services.

What is happening?

This morning, we made a planned change to move Shibboleth authentication to a platform. This service is used to access various online resources such as library journals, MyIT, Panopto and more. Unfortunately, there was a problem during the change that has impacted some staff and students.

The impact means that you may receive an error when trying to connect to Shibboleth authenticated services.

The error and warning message may look like this:

An example of the message that appears due to the error

It is right to be cautious and not proceed when you see this error, so thank you for reporting these issues to us.

What can you do?

If you are experiencing this issue, please restart your computer. Our initial testing indicates this will resolve the issue for you, however if you continue to experience problems please get in contact via the Service Desk.

Remote Access

If you are impacted by the problem then you can connect to UoA resources using the VPN or VDI as these services are not impacted by the issues.

You can read more about Remote Access options.

We would like to apologise to anyone impacted by this service outage.

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