Staff & Student Registration Problems - Wednesday 18 Sept

Staff & Student Registration Problems - Wednesday 18 Sept

Hardware failure causing some issues around registration

What is happening?

A computer server has failed in the Edward Wright Building.  As a result the following systems are down or are impacted by the server outage:

Service

Status

Student Registration

Creation of IT computing account unavailable

Staff Registration

IT registration will work but is being queued while the hardware is down

Printers

Some staff and students may experience issues with printing

Library Access

New staff may not get access as ID card will not be recognised

 

We are awaiting an external engineer to arrive to replace the computer server.   We aim to have the server back in service within 24 hours.

What should you do?

Continue to work as normal.  If students advise you that they are unable to register please let them know that we are working on this and aim to restore service as soon as possible.

We will email an update if we believe the service outage will continue for more than 24 hours.

Please accept our apologies for any inconvenience caused.

Martin Fraser
Problem Manager
IT Services

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