INFORMATION: Fake Helpdesk emails

INFORMATION: Fake Helpdesk emails

Some guidance on dealing with emails 'phishing' for your personal details

What is happening?

Although the University routinely intercepts and blocks between 200,000 and 250,000 spam emails per day, some spam emails do get into your email inbox.  Once again, there have been some examples of “phishing” emails that have successfully deceived users into divulging personal data.  

What should you do?

The DIT Service Desk will NEVER ask you to reveal your personal details in an email or request that you reply with any personal or password details.  IF YOU ARE IN ANY DOUBT ABOUT THE ORIGIN OF ANY SUCH EMAIL, CONTACT THE DIT SERVICE DESK DIRECTLY.  

If you have received such an email please do not respond to the email and delete it immediately.  It will not be a genuine email from the University of Aberdeen.  If you reply, your computing and email account could be compromised and you could potentially receive thousands of SPAM messages.   

Please be on your guard for “phishing” emails.  Phishing emails are designed to maliciously harvest personal details from you to either compromise your email account or gain access to other personal data, such as banking details.  We have in the past produced information on how to spot a phishing email and you can find out more by visiting this University website  

If you have already responded to one of these emails and provided personal information, please change your password immediately and contact the DIT Service Desk.