UPDATE: IT Outage postponed until 5pm on 1 Nov

UPDATE: IT Outage postponed until 5pm on 1 Nov

The IT work scheduled for 5pm this evening has been delayed for 24 hours. IT services will remain online this evening as normal.

What is happening?

The IT work scheduled for 5pm this evening has been delayed for 24 hours.  IT services will remain online this evening as normal.

There is a risk of an outage to some IT services on Wednesday 1 November from 5pm while we conduct live testing of the power supply to the Garthdee Data Centre.

 The services affected are:

-        Student H: drives and some staff H: drives

-        VDI services including STEM VDI desktops

-        Access to some shared drives

-        Access to some corporate systems

There is risk of interruption to these services until 9am on Thursday 2 November, although we do aim to complete the testing as early as possible on Wednesday evening.

No other IT services should be affected.

Background

There has been a major failure with the Uninterruptible Power Supply (UPS) that feeds the IT data centre at Garthdee that we share with Robert Gordon University.

To diagnose the root cause of the problem we need to perform live load testing of the existing UPS. This live testing carries a very high risk of power loss and subsequent interruption to the services listed above.

 We apologise for the inconvenience.

 

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