In most circumstances, payment for events is taken electronically via our secure server. If required, we can facilitate payment by cash or cheque but it must be noted that in the event of a refund we are unable to issue refunds in cash or via cheque.
Payments by cheque are ultimately processed by the University’s finance department and whilst we will ensure that cheques arrive there promptly, there may be a delay in processing over which we have no control.
We understand that there may be occasions where you are forced to cancel your attendance at one of our events. We will endeavour to apply a flexible approach to each individual situation, as detailed below.
There may also be occasions where we are required to cancel events due to unforeseen circumstances, e.g. insufficient numbers, venue or supplier issues. On such occasions a full refund will always be issued to all ticket holders
As noted above, in the event that we have to cancel an event, a full refund will be issued to all ticket holders.
In the event that you have to cancel your attendance at an event, refunds will be paid as per below:
- Cancellation up to 14 days prior to event date – 100% refund
- Cancellation up to 7 days prior to event date – 50% refund
- Cancellation less than 7 days of the event date - no refund
Please note that, due to internal finance procedures, refunds can take up to two weeks to reach your bank account. While refunds will always be instructed immediately upon cancellation of an event, attendees should be aware of this potential delay when booking tickets.
If you require any clarification or need to discuss anything in relation to this policy with a member of the Alumni team, please contact us at firstname.lastname@example.org or on 01224 273234.