FAQ

FAQ

All your Delivered Catering questions answered!

How Do I Raise an Internal Catering Order?

To place an order head on over to the internal finance system and follow our How To Guide to place an order.

How Do I Raise and External Catering Order?

Please complete our external order form and return to hospitality@abdn.ac.uk

We endeavour to process all orders within 24 hours, and once completed, you shall receive a confirmation document via email.  Please note, VAT is not included in the prices shown on the menu, and is instead provided in the price breakdown included in your confirmation.

If your company or department operate a purchase order system or similar, please provide a reference number when possible – this is to ensure your Finance department can accept the Delivered Catering invoice. Invoices and payment details shall be provided after the event date.

Our company information is as follows, if required for creating a new supplier in your finance system.

The Cash Office
The University of Aberdeen
King’s College
Aberdeen
AB24 3FX

01224 272266 / creditctr@abdn.ac.uk

What is the notice period for placing a catering order?

For placing, amending or cancelling an order we require a notice period. This varies depending on the item you are ordering. Please see the table below for the relevant information, the order should be placed by 10am and include working days only. 

ITEM

NOTICE PERIOD

Tea, Coffee with/without accompaniment

Cold drinks

Sundry

24 Hours

Sandwiches and Soup

72 Hours

Sweet Snacks and Fruit

Finger/Fork/Classic Buffet and Desserts

Weekend, out of hours or off campus Delivery

Waiting Staff

72 Hours

Is there a delivery fee?

Deliveries are charged for before 8am and after 4pm Monday - Friday and all day Saturday and Sunday. 

Type of Delivery Price
Delivery or collection charge for small deliveries (Sundries) £10.00
Early Morning/Late Evening Midweek Delivery per hour before or after standard delivery times £30.00
Saturday per delivery £35.00
Sunday per delivery £35.00
Off Campus delivery - Weekdays £35.00

 

The University of Aberdeen does not accept liability for any catering items that may have gone missing once delivered, therefore please ensure you specify a secure location for delivery in instances where it may be unmanned.

Can I specify an exact delivery time?

We shall endeavour to deliver your catering at the time you request however it may be delivered within a window of 30 minutes prior to your event taking place depending on the delivery schedule in place. Please bear this in mind when placing your order.

Is there a minimum number of people I can order for?

Orders have a minimum requirement of 10 people, increasing by increments of 5 thereafter.

I have specific dietary requirements, how do I order?

There is dietary information under each option on our website but if you are unsure you can specify in the additional text box on the order system that you have specific dietary requests. Feel free to also contact our hospitality team and we would be happy to discuss alternative options with you.

What do I do if I would like to amend my order once I have received my confirmation email?

If you would like to make changes to your order once it has been processed or indeed cancel it completely please contact our hospitality team who would be happy to assist.

How should I store my food once it has been delivered?

When your food has been delivered, please store it carefully away from direct sunlight or heat sources. It is strongly recommended your food is kept covered until required and is consumed within 2 hours of delivery.

Can I get an order delivered to a venue out with the university campus?

Currently, the Delivered Catering service is only available for deliveries to venues based in the Old Aberdeen or Foresterhill campuses.

For those wishing to utilise our catering service, you may be able to order items for collection at The Students' Union Building, St Machar Drive. In these instances, disposable tableware is provided and we cannot provide any hot drinks as thermo flasks are required – we can provide tea bags and coffee sachets, as well as milk and stirrers, if you have access to hot water at your venue.

Please contact hospitality@abdn.ac.uk to discuss your catering requirements, and establish whether our service is suitable for your event.

For deliveries to NDC, Newburgh, as there are hot water facilities available at the venue, we provide teabags, coffee sachets, milk and so on, rather than the standard thermo flasks.

All items ordered shall be delivered the morning of the event, with a delivery charge of £25.00.

Currently, it is not possible to deliver hot food to Oceanlab but we do offer an extensive range of cold items.

I have not received a confirmation of my order, what do I do?

If you do not receive a confirmation email please contact our hospitality team and they will be happy to assist you.

How is the tea and coffee delivered?

Tea and Coffee are supplied in portable thermo flasks which keep the drinks nice and hot.

Are plates and cutlery etc provided?

All food orders are provided with disposable tableware as standard. There is an option to upgrade to crockery/glassware at an additional cost.

Will my kit be picked up on the same day?

The delivery team will collect the used kit box once the meeting/event has finished. If you have several deliveries scheduled, please ensure the catering kit is ready and packed up for collection to ensure minimal disruption to your event. Any items such as cups, not returned to the catering station will not be collected until all the guests have vacated the room.

In such instances where meetings are ongoing or we are experiencing a high number of catering requests, collections will be made the following day. Please ensure kit boxes are left outside the room for collection, and not moved to another location.

Are delivered catering events staffed?

Our delivered service is typically non-staffed however we can provide waiting staff for your event if required at an additional cost. This would be for a minimum of 3 hours and would include setting up and cleaning down.

What do I do if I am unhappy with the order I received?

We pride ourselves on delivering excellent customer service through the entire process from ordering to delivery however if something has gone wrong and you are not happy with the service or the food you have received please email our hospitality team and we will try and resolve the problem as son as possible.