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IT Services

Remote Access

Remote Access

Service Description

The Remote Access service provides staff and students with secure, authenticated access to internal resources (such as personal and shared network filespace and web-based resources) from outwith the university network.

Features

f5 VPN

  • Secure, authenticated, ‘always-on’ connection for University managed laptops
  • Access to all facilities available on campus, including personal filespace (H: drive) and, where applicable, shared network drives

Web VPN

  • Secure, authenticated remote access solution for personal devices
  • Access via a web browser
  • Access to certain University systems and resources, such as MyHR.
  • You can access this service from many different platforms including Windows, Mac, Linux, iPhone and Android.

VDI

  • Secure, authenticated remote access solution for any device
  • Access via a web browser or VMWare client
  • Access to corporate applications, home drive, team drives, standard office software
  • Access to Internet/library resources normally only accessible on campus.
  • Does not allow for data transfer between your remote computer and campus

SFTP

  • Secure, authenticated remote access solution for any device
  • Access via SFTP client (e.g. FileZilla, WinSCP)
  • Access to your H drive
  • Access should be requested via Service Desk - servicedesk@abdn.ac.uk

Users

f5 VPN

  • Registered Staff and Research Postgraduate students with University laptops

Web VPN

  • Registered Staff and Students of the University
  • Authorised External (e.g. consultants, visitors, etc.)

VDI

  • Registered Staff and Students of the University
  • Authorised External (e.g. consultants, visitors, etc.)

SFTP

  • Registered Staff and Students of the University
  • Authorised External (e.g. consultants, visitors, etc.)

Service Hours

f5 VPN

  • 24 hours a day, seven days a week, 365 days a year

Web VPN

  • 24 hours a day, seven days a week, 365 days a year

VDI

  • 24 hours a day, seven days a week, 365 days a year

SFTP

  • 24 hours a day, seven days a week, 365 days a year

Support and Documentation

Request Process

  • f5 VPN is enabled automatically on University managed laptops.
  • Web VPN is a self-service function. Access the Web VPN at https://remote.abdn.ac.uk
  • VDI is accessed via a web browser, free app or by installing the VMware Horizon Client – see user guide.
  • SFTP - To request access, contact the IT Service Desk - servicedesk@abdn.ac.uk
  • To request access to shared network filespace, contact the IT Service Desk - servicedesk@abdn.ac.uk

User Responsibility

Costs

  • No charge