Terms and Conditions

Terms and Conditions

Coming Summer 2023 - our brand new loyalty and rewards APP, RockSalt Connect!




These terms and conditions apply to the APP RockSalt Connect. Please read this statement carefully. If you do not wish to be bound by these terms and conditions then you should not download this App. Before you can place an order using the App, you must accept these terms and conditions by ticking the “I agree to the Terms & Conditions” box.



1. Order and Acceptance

These terms and conditions apply to all app orders for the supply of products by RockSalt Connect to the customer. All orders for the products shall be deemed to be an offer by the customer to purchase the products in accordance with these terms and conditions. The acceptance of orders for the products shall be at the entire discretion of RockSalt Connect. Our acceptance of an order occurs when you receive an on-screen message confirming your order has been placed at which point, your contract with RockSalt Connect is made and up until this point, we may decline to provide you with the goods without giving any reason. 


2. Products

Any goods displayed or provided on this site are done so on an "if available" basis. Unless stated in writing, the prices quoted by RockSalt Connect on the app are inclusive of VAT. The price of the products will be as quoted on the app at the time you confirm your order (by clicking the Pay & Finish button) subject only to any inadvertent technical mistake which we shall not be liable for. 


3. Payment

Online credit card payments are secure. You must to be the owner of the card you are using. On submitting your order details, you are making an offer to us to purchase the product(s) you have specified in your order form.


4. Collection times

Our goal is to provide the best food collection service possible and we have an excellent reputation for on-time collections. Unfortunately things don't always go to plan, occasionally preventing us from achieving this. It is the responsibility of the customer to ensure that they are available to collect the products at the requested time. .


5. Return, refund and cancellation

We reserve the right to refuse your order should it be necessary. In the event of RockSalt Connect needing to issue a refund we will endeavour to credit your account within 7 - 10 working days. Once an order has been successfully transmitted to store, it is not possible to cancel the order.


6. Offers, promotions or discounts

App only offers, promotions or discounts cannot be used in conjunction with those offered on site. App discount vouchers are only redeemable via the app.


7. Consent

By submitting your information you consent to the use of that information as set out in the privacy policy statement found on the app and online at Privacy Policy Students or Privacy Policy | StaffNet |


9. Limitation of liability

To the fullest extent permitted by law, RockSalt Connect excludes all liability arising out of its supply of the products and in particular shall not be responsible for any loss or damage, arising directly or indirectly out of or in connection with delay beyond the estimated time of collection; any circumstances over which RockSalt Connect had no control of the consequences and which RockSalt Connect could not avoid by the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by the customer or others in any event, RockSalt Connects liability to the customer will not exceed the total price charged for the relevant items nothing in these conditions shall affect the statutory rights of the customer hypertext links in this site will lead to websites which are not under the control of RockSalt Connect. RockSalt Connect accepts no responsibility or liability in respect of the material on any app which is not controlled by RockSalt Connect. RockSalt Connect has taken every care in the preparation in the content of this app. RockSalt Connect disclaims  all warranties, express or implied, to the fullest extent permitted by law, as to the accuracy of all information contained herein these exclusions of liability shall not apply to any damages arising from death or personal injury caused by the fraud or negligence of RockSalt Connect.


8. Law

Sales on this app are governed by Scottish law and you agree to submit any dispute to the non-exclusive jurisdiction of the Scottish courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.


These terms and conditions only cover the APP. Any other app or web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.


We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts:   

Rock Salt

University of Aberdeen, University Office, Kings College, Aberdeen, AB24 3FX

Company Reg. SC013683 Tel: 01224 272660

e-mail: rocksalt@abdn.ac.uk


We do not guarantee that this app will be compatible with all customers mobile phones.


9. Copyright

RockSalt Connect owns the copyright in all materials on this app, which may not be used, downloaded, copied, reproduced, republished, posted, broadcast or transmitted. You agree not to adapt, alter or create any derivative work from any material on this app, or to restrict or inhibit the use or enjoyment of this app by anyone else. It is not permitted to create any link to or from this app without our prior written consent.