US-PEx: Understanding how NHS frontline staff use patient experience data for service improvement

US-PEx: Understanding how NHS frontline staff use patient experience data for service improvement

This NIHR Health Services and Delivery Research programme project aims to get a better understanding of how NHS frontline staff use different types of patient feedback to improve health services and develop tools to help them make better use of this data. It is based on 6 case studies in general medical wards in the NHS in England, combining ethnographic methods with a survey of patient experience. Wards are encouraged to design and implement quality improvement projects based on patient experience data, and are supported through learning community meetings. A toolkit for the NHS on how frontline NHS teams can best be supported to use different types of patient experience data will be produced in partnership with the Point of Care Foundation.





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