Infohub Helpdesk Coordinator, People (SUP185S)

The Infohub opened in September 2010, and is located at 91 High Street, Old Aberdeen.  The Infohub provides a single point of contact for all students to student-facing services, including Accommodation, Registry and Credit Control. The purpose of the service is to be a one stop shop for all enquiries. Some of the specific tasks the team provide are registration assistance, payment facilities for tuition and accommodation invoices, council tax exemption support, student ID cards and student certificates.  The team oversee the administration of Personal Tutoring and the International Centre and also support the work of the Experience, Engagement and Wellbeing team, managing the team of University Ambassadors and support to HR as part of the overall People Directorate development

Job Description

The post-holder will be a member of the Infohub Helpdesk Team which is the first point of contact for all student queries related to the student experience. As such, the post holder will work to ensure the efficient running of the Infohub reception and enquiries service for all undergraduate and postgraduate students. You will also provide administrative support to the Infohub on a daily basis dealing with emails, letter requests, ID card production and general administration. In addition, you will also provide administrative support to the Head of Experience, Engagement & Wellbeing as required.

We are looking for candidates with excellent communication skills, both written and verbal, and ideally experience in a customer service environment. The successful candidate will be diligent, proactive, and able to work effectively both independently and as part of a team. A strong understanding of the student experience and the challenges students may face would be highly beneficial.

Salary will be at the appropriate point on the Grade 3 scale, £25,255 per annum.

Informal enquiries should be made to Fiona Findlater, Infohub Manager (01224 273599 / f.findlater@abdn.ac.uk).

In accordance with the UKVI immigration rules, it is with regret that this role DOES NOT MEET THE SALARY REQUIREMENTS for sponsorship under the Skilled Worker route. For this role, the successful candidate must be able to demonstrate their right to work in the UK prior to commencing employment and obtain the right to work in the UK. Information on other visa options is available at https://www.gov.uk/check-uk-visa.

To apply online for this position visit www.abdn.ac.uk/jobs

Job Reference Number: SUP185S

The closing date for the receipt of applications is 30 January 2026

The Directorate of People embraces a diverse working environment and recognises the many benefits this can bring. Applications from individuals from across all of the equality protected characteristics are encouraged.

Please Note

If you are unable to complete an application online, please contact the Recruitment Team (HRRecruitment@abdn.ac.uk) to make alternative arrangements for submitting your application within plenty of time before the advertised post closes.