Enquiry Assistant, Global Engagement, Marketing & Recruitment (GLOB009S)

We are looking to appoint an enthusiastic, customer service focused individual to the position of Enquiry Assistant in the Enquiry and Conversion Team within the Directorate of Global Engagement, Marketing and Recruitment.

Job Description

In this role, you will handle high volumes of enquiries from prospective students using the central Customer Relationship Management System, acting as the first point of contact for many of our prospective and incoming students. Enquiries are received via email, web form, live chat, phone, social media, digital campaigns and in-person, with this role supporting individuals as they embark on the next steps in their education. Other enquiry room duties include assisting with the campus visit offering, monitoring the peer-to-peer software and helping other teams within the department when required.

You will be a highly organised individual, with excellent written and oral communication skills, and proven ability to work independently as well as part of a team. You will be capable of maintaining accuracy and giving close attention to detail while working under pressure and be able to prioritise effectively and meet deadlines while dealing with multiple tasks.

Applicants must have excellent IT skills, preferably including experience of a CRM system, and the willingness to learn how to use new systems that are central to the success of the Enquiry Team.

This role is essential to the successful recruitment of all University of Aberdeen students. You will be first point of contact for many of our applicants to the University and provide friendly, clear and accurate advice and guidance to applicants, supporting conversion activity to ensure we recruit the brightest and best students.

The post-holder will be required to ensure the Enquiry and Conversion Team’s excellent customer service is kept at a high level.

Salary will be at the appropriate point on the Grade 3 Salary Scale, £25,255 - £26,707 per annum with placement according to qualifications and experience.

Informal enquiries should be made to Jodie Watt, Enquiry and Conversion Officer e-mail: jodie.watt@abdn.ac.uk

This post does not meet the minimum requirements for visa sponsorship under the Skilled Worker Route. We are therefore unable to consider applicants for this post that require sponsorship to work in the UK.

To apply online for this position visit www.abdn.ac.uk/jobs

Job Reference Number: GLOB009S

The closing date for the receipt of applications is 20 January 2026

The Directorate of Global Engagement, Marketing and Recruitment embraces a diverse working environment and recognises the many benefits this can bring. Applications from individuals from across all of the equality protected characteristics are encouraged.

Please Note

If you are unable to complete an application online, please contact the Recruitment Team (HRRecruitment@abdn.ac.uk) to make alternative arrangements for submitting your application within plenty of time before the advertised post closes.