Help and Support

Service Desk - first line support

The Service Desk is your first point of contact for IT support at the University.

How to contact us

  • Login to the MyIT portal - our self service web facility - to:
    • log a new call with the Service Desk
    • update your call with new information
    • check the progress of any open calls you have logged
  • Email us at servicedesk@abdn.ac.uk
  • Drop in at the following locations:

    Edward Wright
    G84, Old Aberdeen
    Mon, Tues, Thurs and Fri 09:00-17:00
    Wed 10:30-17:00
    Polwarth
    1:122, Foresterhill
    Mon, Tues, Thurs and Fri 09:00-17:00
    Wed 10:30-17:00

    The Hub* 

    Mon, Tues, Thurs and Fri

    10:00-16:00

    (closed for lunch 12:30-13:30)

    Wed 13:30-16:00

    *term time only

  • An out-of-hours (OOH) helpline operates from 17:00 to 08:00 weekdays and provides 24 hour cover over weekends and public holidays. During these times, any call you make to our Service Desk number - 3636 - is automatically transferred to the OOH Helpline.