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Throughout your time at University, you may need to access support. We have listed some resources below which can assist you throughout your University journey, in particular the first three weeks of the academic year. Services will be operating fully online due to the current restrictions. Details of which are shown below.

Support Services

University of Aberdeen Student Helpline

We have joined forces with an independent organisation called Care first, to provide free-of-charge immediate emotional support as well as information and advice on a range of ‘life’ issues.

If you are experiencing a difficult personal issue or are feeling stressed, anxious or low, you can speak directly to a counsellor at any time by phone or via Instant Messaging. No appointment necessary.

The team of expert Information Advisors, trained by Citizens Advice, can provide comprehensive answers and assistance on a wide range of issues which affect daily life. This can range from understanding your rights with Landlords, through to debt issues and consumer advice.

The Helpline is available when the University support services are closed. This means you can contact the Helpline: 

  • from 5pm to 9am Monday to Friday
  • 24 hours a day during weekends
  • 24 hours a day during bank holidays and UoA closure period

The Infohub is your one stop shop for all enquiries. If you have a question to ask that you cannot find the answer to on this website or are looking for advice the Infohub can help you.

Search the Support Enquiry System for the answer to a variety of frequently asked questions.

Infohub offers the following services:

In person support

Due to current restrictions, these services are fully online.

Online support
Search the Support Enquiry System for the answer to a variety of frequently asked questions.

If you cannot find the answer you can also email

Payments for tuition fees and accommodation, setting up instalment plans, and lots of other useful information on finance can be found on the Making a Payment web page.

In person support

Due to current restrictions, these services are fully online.

Online support

Registry Officers can be a great 'first point of call' and source of support for students who have concerns about their programme of study.

Find out more by visiting the FAQ page.

In person support

Due to current restrictions, these services are fully online.

Online support

Visit this web page for a list of email address to help you.

Digital Essentials and IT Induction

Service Desk and IT Support

  • If you have any IT issues while studying with us, our IT Service Desk is here to help.
  • Log in to, where you can:
  • Chat with us during working hours
  • View self-help solutions
  • Report an IT issue
  • Or visit us in Elphinstone Hall in the first three weeks of the academic year.


There’s a lot to remember during your first couple of weeks at university, so it’s easy to overlook the IT essentials.To help you out, we’ve put all the important bits of information together, in one place in Toolkit.

IT Essentials

Find out about the IT equipment you need to study with us, including personal computer, reliable internet access, software, etc.

Quick Links

Accommodation queries

If you have a query or need to speak to someone in the Accommodation Office, please use the contact details below:

t: +44 (0)1224 273502 - ext 3502

MyCurriculum self help
In person support

Due to current restrictions, these services are fully online.

Online support

If you need help with an aspect of MyCurriculum, please refer to the MyCurriculum Support System.

  • Please note: Students wishing to transfer degree programme should contact their Registry Officer for assistance.

Essential Course Selection Tools

MyTimetable help and assistance

MyTimetable gives you greater ownership over your academic timetable.

University Orientation and School Specific Orientation

University Orientation

The Introduction to the University of Aberdeen Orientation programme has been designed to take you through all of the essential information you will need to prepare for and commence your student life. This is compulsory for all new undergraduate students.

School Orientation

To help you prepare for the year ahead, your School will organise a specific orientation programme. This will provide you with useful information and advice on your course, School contacts and getting the most out of your academic experience.

Change your study location (Online or Aberdeen)

If you are studying online and would like to return to campus, or are currently studying on campus and would like to study online, you can now let your Schools know using the Change of Study Location Form.This should be completed prior to your return to Aberdeen.

For students returning to campus, this will allow Schools to check what on-campus options are available for you and facilitate your return.

For students wishing to switch to online learning, this will help make Schools aware of your decision and plan resources effectively. 

Students who are temporarily studying online due to self-isolation should please continue to follow the procedures available here.

Student Support: Here to Help

Student Advice & Support

Throughout your time at University, Student Support offer free and confidential advice. Supporting you with Money Matters, Health & Wellbeing, Academic Advice, Immigration issues and lots more.

If you require support or wish to speak with a Student Support Adviser please email  If you require an appointment they can offer you a ‘remote meeting’ by telephone or Microsoft Teams.

Disability Service

Supporting students with sensory and physical impairments, long-term health conditions, Attention Deficit Hyperactivity Disorder (ADHD)/Attention Deficit Disorder (ADD), Dyslexia and other specific learning differences (SpLD) and students who have an Autism Spectrum Condition (ASC).

If you have a disability, specific learning difference like dyslexia, a mental health or long-term health condition and would like support in your studies, our Disability Team offers confidential information, advice and support. You can get in touch with the Team by completing the Offer Holders’ form.  

Counselling Service

Giving you the opportunity to explore issues which are causing you concern or distress to help find a new perspective on a problem or think about options for change.

The University Counselling Service is operating a virtual appointment serviced. Contact to make an appointment.

Multi-Faith Chaplaincy

A place of pastoral care providing support and advice to members of our community in times of stress, crisis, bereavement or illness. Join the student café every Thursday at 11am or email Chaplaincy.

Student Residential Assistants

Supporting the residents of University accommodation in getting the most out of halls and supporting your welfare overnight.


Giving details about the accessibility of all University buildings.

Student Learning Service (SLS)

The Student Learning Service provides support to students, including those with dyslexia and other Specific Learning Differences, for Academic Writing, Academic Skills and Maths. To arrange an online appointment, and to learn more about SLS, please visit their website.

Assistive Technology

Providing you with technology, software and hardware advice to support your learning.

Personal Tutors / Regents / Programme Coordinators (UG and PGT)

You will be assigned a Personal Tutor when you register and invited to meet with them. Students in Medicine and Dentistry will have a Regent.

The aim of the Personal Tutor system is to provide you with a member of academic staff who will be available to you for support and guidance throughout your studies. They will encourage you to reflect on your progress and to take advantage of the opportunities available to you during your studies to enable you to best prepare for future employment or further study.

Students for Student (S4S)

Transition to life at university is a very exciting one, but it can also be challenging and demanding at times. Whatever background you arrive from, we want you to make the most of your first year at university and enjoy your time here.

Students 4 Students (S4S) is here to help you settle into university life with advice and support from fellow students who have been where you are now.

Our S4S Mentors are all fully trained, and are current undergraduate students who are studying within the same school as you.

Out of Hours Support

When on-campus support services are closed you can contact your GP and ask for an emergency appointment, contact the NHS out of hours service on 111 or call 999 in an emergency.

Stay connected and up to date

There are so many ways that you can keep up to date with what is happening at the University.

360 Campus Tour

Our Old Aberdeen campus is the historic heart of the University and combines immaculately preserved buildings with state-of-the-art facilities for learning, research and recreation. The cobbled streets connect the ancient crown tower of Kings College to the modern glass facade of the Sir Duncan Rice Library, recalling 525 years of education, research and discovery.

Now, using YouTube 360, we can take you on a virtual tour of 12 locations around our campus!

You can view the tour in up to 5K by clicking on YouTube's Settings cog wheel. Use your mouse or finger (depending on your device) to explore and enjoy the full 360º experience. (Note: Some older devices may require the YouTube app to view the video in 360 degrees.)

The static map at the foot of this page shows each featured location, along with their timestamps so that you can skip to your favourites in YouTube. We spend 10-20 seconds in each area, but you can pause the video at any time if you would like longer to look around a location.

Contacts: Services & Facilities

If you need to contact a department, but don't know where to turn you can find the list of essential contacts at this website.

Immigration and Student Visa

More information on the visa checks, immigration and what you need to bring with you is available on our Immigration and Student Visa pages.

Library Resources
Library Services and Facilities
  • Get access to books and journals to support your learning and studies in the Libraries
  • Use Primo to search online collections
  • Borrow books using the self-issue machines - Library staff can help set up a PIN to use self-issue machines with your student card.

Find out more

Study Spaces
  • Study spaces in the Library are for individual study only.
  • There is no provision for group study spaces on campus due to social distancing guidelines, meetings of this nature should be undertaken online.
  • Online lectures can be undertaken in the Library. 
  • We recommend any online meetings involving participation should be undertaken out with the Library.   
  • Occupancy of The Sir Duncan Rice Library and Taylor Library can be found at:


Bookable Study Spaces on CMISGo

  • Bookable spaces will be available to book up to 2 hours at a time.
  • 19 single occupancy rooms, which can be used to join an online class
  • 111 desks in physically distanced classrooms, which are quiet spaces
Help and Support
  • The Library staff will help you use the facilities, collections and services
  • Help and support can be found in the online Library Guides

Find out more

Careers and Employability Service

Explore – Develop – Connect

Start thinking about your career options early. You can research and discuss your options via:

  • Online resources, searchable by your degree type
  • One-to-one appointments with a specialist Careers Adviser for your subject (in person, by phone or online)
  • UG and PGT Online zero-credit professional skills courses covering a range of careers and employability topics

t:  +44 (0) 1224 273601

Culture on Campus
The International Centre

The International Centre (IC) is a hub for students with an interest in global affairs or experiences. Find out about Go Abroad opportunities, attend language classes, international events or join fellow students on trips exploring Scotland.

Museums and Special Collections

There are three museums on campus. The Gallery in the Sir Duncan Rice Library, King’s Museum and the Zoology Museum.  Visit the website for more details on exhibitions, collections and opening hours

The Confucius Institute

The Confucius Institute provides a great opportunity to expand your knowledge through a programme of cultural events, Chinese language teaching and culture classes.

The Cruickshank Botanic Garden
Tucked away on King’s Campus you’ll find our beautiful botanic gardens boasting more than 2500 stunning plants. This is an ideal spot to take some time out to relax or study. This beautiful and peaceful 11 acre Garden offers year round interest to visitors.
Essential Top Tips from Students

Stay Engaged and Get Involved
With such a huge variety of activities and events happening across campus, finding out what’s on and where can be challenging. But don’t worry, all University events are listed in the free UoA Guide app, which also details other important information such as IT essentials, personal tutors, careers and AUSA.


Follow the University’s Student Social Channels
You’ll get a lot of information in the next few weeks, but a top tip is to follow the current student social channels so you are first to know all the latest opportunities, news and promotions available to you.


Be a Feedback Superhero!
InForm is the University’s feedback initiative where you can take part in a number of ways to let us know your opinions, from focus groups and student surveys to giving immediate feedback using InForm Now.

Find out more

Join in and take part!
The Students’ Association encourage you to get involved with their sports clubs, societies, groups or volunteering opportunities. There is something for everyone!

Find out more