Last modified: 28 Jun 2018 10:27
Managing data support services for various stakeholder groups
o Service design and implementation
o Monitoring and tracking data and service requests
o Demand and resource management
o Service level agreements and service charters
o Service reporting and service reporting policies
o Projects as a way of changing/improving services or introducing new services
o Measuring project impact (including qualitative techniques)
o Change management (e.g. change management processes for data standards, reference data, security classification)
o Risk management
o Liaising with other departments and third parties
o Influencing stakeholders (e.g. related to the need for data quality, accessibility, traceability, archiving and retention processes and procedures)
o Project planning and control, tracking by stages, reporting by exception
o Producing a business case, and estimating value and costs of data and data management process improvements
Project management
o Improving services through change management
o Service measurement (KPIs) and service measurement policies
o Managing incidents and complaints
o Sourcing external data, and monitoring requests for external data for data rights management and invoicing
o Managing (virtual) teams
o Front office / Back office services
| Study Type | Postgraduate | Level | 5 |
|---|---|---|---|
| Session | First Sub Session | Credit Points | 15 credits (7.5 ECTS credits) |
| Campus | Old Aberdeen | Sustained Study | No |
| Co-ordinators |
Sorry, we don't have a record of any course coordinators. |
||
Managing data support services for various stakeholder groups
o Service design and implementation
o Monitoring and tracking data and service requests
o Demand and resource management
o Service level agreements and service charters
o Service reporting and service reporting policies
o Projects as a way of changing/improving services or introducing new services
o Measuring project impact (including qualitative techniques)
o Change management (e.g. change management processes for data standards, reference data, security classification)
o Risk management
o Liaising with other departments and third parties
o Influencing stakeholders (e.g. related to the need for data quality, accessibility, traceability, archiving and retention processes and procedures)
o Project planning and control, tracking by stages, reporting by exception
o Producing a business case, and estimating value and costs of data and data management process improvements
Project management
o Improving services through change management
o Service measurement (KPIs) and service measurement policies
o Managing incidents and complaints
o Sourcing external data, and monitoring requests for external data for data rights management and invoicing
o Managing (virtual) teams
o Front office / Back office services
Information on contact teaching time is available from the course guide.
There are no assessments for this course.
There are no assessments for this course.
We have detected that you are have compatibility mode enabled or are using an old version of Internet Explorer. You either need to switch off compatibility mode for this site or upgrade your browser.
