MANAGING CUSTOMERS AND MARKETS

MANAGING CUSTOMERS AND MARKETS
Course Code
MS 2004
Credit Points
30
Course Coordinator
Mr R Williams

Pre-requisites

Available only to students in Programme Year 2 or above.

Overview

This course will provide students with an overview of the underpinning concepts of marketing, and the requirements for the development of a market oriented organisation. Specifically this will involve an introduction to the basic concepts of buyer behaviour, market research, the marketing mix and the strategic context of marketing. The linkages between marketing and other key functional areas of management, notably operations and human resource management, are highlighted by this course, encouraging the adoption of a systems perspective.

Structure

2 one-hour lectures per week, 1 one-hour tutorial every alternate week.

Assessment

1st Attempt: Examination (80%) and in-course assessment (20%).

Resit: Examination (80%) and in-course assessment (20%). The in-course assessment will be carried forward.