Student Advice & Support Team

Student Advice & Support Team

We offer impartial and confidential advice and support on a range of issues, including personal, academic, money matters, disabilities and specific learning differences, mental health and wellbeing, and more. 

If you require support or wish to speak with a Student Support Adviser please email student.support@abdn.ac.uk to arrange an appointment.  We can offer you an appointment by telephone, Microsoft Teams or in person.

You can drop in to see us on the top floor of the Students' Union Building, Monday to Friday, 10am - 4pm. Depending on your query, we may be able to arrange for you to speak with a Duty Adviser, or we may offer you an appointment to speak with one of our specialist advisers at a time to suit you best.

You can call us on 01224 273935 to leave a voice message, and someone will get back to you as soon as possible. You are also welcome to email us with your contact details, to request a call back.

British Sign Language (BSL) users can contact us directly by using Contact Scotland BSL.

Please visit the Support and Wellbeing section for more details.


Out of Hours Contact

If the Student Advice and Support Office is closed, and you need to speak to someone urgently, please have a look at the following contacts:

Make an Appointment

If you want to talk to someone please email:

We can offer you an appointment by telephone, Microsoft Teams or in person.

 

Student Advice & Support Staff

The Student Advice & Support team are available to help you with a wide range of issues during your time at the University. Our office team will be happy to assist you to make an appointment with an appropriate adviser for your needs.

Management Team
Admin Team
Student Support Advisers
Worried About Someone Else?

The Student Support Advisers often speak to students or members of staff who are concerned about another student. Our service is confidential, and allows people who are worried about a friend or colleague to discuss their concerns and receive advice about how they can help, or when they should take further action.

If you are worried about someone, please email student.support@abdn.ac.uk. We can contact students to offer support based on a concern being raised, as well as offer support to those who have been affected by concerns.

Academic Concerns

Our Student Support Advisers can provide advice and support on the monitoring process, transferring degree programmes, appeals, complaints and more.

If you have received a C6 'At Risk' or C7 'Refusal of Class Certificate' and would like more information please visit the Monitoring and Progress page.

If you would like to change your degree programme, or if you are not enjoying a specific course and would like to change, please visit the Changes to Studies page.

Students in Crisis

Students experiencing a crisis should email student.support@abdn.ac.uk if they wish to speak with a Student Support Adviser.

Mental Health

Everyone experiences challenges with their mental health from time to time. You can find useful tips and resources to help manage difficult times on our Self-Help Pages.

If you find these difficulties are negatively impacting your wellbeing in any aspect of your life e.g. relationships, work, studies, you can arrange a confidential counselling appointment by contacting the Counselling Service.

If you have a persistent mental health condition or are worried that you are experiencing a serious deterioration in your mental health please contact your local GP, NHS24 or call 999.

Counselling

Counselling is a form of talking therapy, which gives you the opportunity to discuss issues that could be causing you concern or distress, with a qualified counsellor.

The Counselling Service offers one-at-a-time appointments, so you can speak to a counsellor as needed. The appointments are usually arranged within 1-2 days of contact, depending on your availability, as well as the counsellors

Disabilities and Specific Learning Differences

The Disability Service provides advice, information and practical support to prospective and current students. The Disability Team are available to assist undergraduate, postgraduate, full time, part time and online distance learners. They cover a range of disabilities including:

  • Sensory and physical impairments
  • Mental health conditions
  • Long-term health conditions
  • Attention Deficit Hyperactivity Disorder (ADHD)/Attention Deficit Disorder (ADD)
  • Dyslexia and Specific Learning Differences (SpLD)
  • Autism Spectrum Condition (ASC)

The Disability Team are available to assist undergraduate, postgraduate, full time, part time and online distance learners.

Please visit our Disability Service page for further information.

Money Matters

Are you struggling to make ends meet?  If so, the University of Aberdeen may be able to help you.  Please click on the link below to visit the Money Matters page where you will find lots of information and tips including hardship funds that you may be eligible to apply to.

If you have any questions please email hardship@abdn.ac.uk.  

Students with Specific Support Needs e.g. carers, students with children, estranged etc

The University is committed to supporting all students and in particular those who identify with the following groups.  Full information can can be found here.

This information is relevant for those students who fall into the following categories:

  • Care Leavers
  • Estranged
  • Carers
  • Gypsy, Roma, Traveller
  • Veteran
  • Refugee/Asylum Seeker
  • Parents in the military
  • Parents who have had a custodial sentence
  • Educational Maintenance Allowance
  • Free School Meals
  • Low progression schools

For details of the support which can be provided, please contact student.support@abdn.ac.uk

Personal Concerns

We are here to support and advise you, and offer confidential, impartial and non-judgemental advice on a variety of issues. We can signpost you to external support or help you contact your School if personal difficulties are affecting your ability to focus on your studies. Please don’t hesitate to reach out and arrange to speak to a member of our team and get the help you need.

Visit the Support & Wellbeing pages to find out about specific concerns we can help with.