Additional Registration Support

The first step of Registration is  IT Account Activation. This is where you will receive your student username and email address. Please take note of these as you will need them for the next stages. 

To set up your IT account, you will need your Student ID which can be found on your email correspondence from us. 

After IT Account Activation you will need to complete Online Registration via the Student Hub – please remember to also Upload Your Photo. Once you have completed this the next stage is to select your courses via MyCurriculum.   

Once you have completed MyCurriculum you will be able to access MyTimetable  to personalise your timetable. 

If you are having issues with your IT Account Activation, please email our IT Service Desk: servicedesk@abdn.ac.uk They are currently experiencing a high volume of queries so there may be a short wait for a response.  

• Please note the first time you set up your IT account you will only need your Student ID number (sent to you by email) and your Date of Birth.
• If you have forgotten your login-details after setting up your IT account please contact our IT team: Support : IT Service Desk (freshservice.com)

You can speak to the MyCurriculum team if you need help accessing or using MyCurriculum. These services operate from 10am to 4pm, Monday to Friday.

• Online chat service
• Calling 01224 272727

For further resources you can also view this handy video.  

Essential Course Selection Tools

• Catalogue of Courses (Course descriptions)
• University Calendar (Programme/Degree Requirements)
• Timetable Clash-Checker

You will not be able to start MyTimetable until you have competed MyCurriculum.

• Visit MyTimetable

If you are experiencing issues with MyTimetable use the red report a problem, button. You'll find it at the top right of the screen. 

If the reply you receive does not resolve your problem, contact the IT Service Desk: servicedesk@abdn.ac.uk. 

They experience a high volume of queries so there may be a short wait for a response.  

You must set up your IT Account and complete Online Registration before your student ID card can be produced.

If you are experiencing issues uploading your photo, please contact the InfoHub: infohub@abdn.ac.uk. Please note that they experience a high volume of queries so there may be a short wait for a response.  

You can collect your ID card from the Infohub on the High Street.

Students in the Qatar campus can pick their student ID cards up from the Student Hub.

Payments for tuition fees and accommodation, setting up instalment plans, and lots of other useful information on finance can be found on the Making a Payment web page.

More online support can be found at: 

• Set up a payment plan
• eAccommodation Portal - you'll find a direct debit mandate on the eAccommodation Portal
• Essential contacts

All new overseas or international students are required to complete a visa or immigration document check when they arrive on campus for the first time. More information on the visa checks and immigration are detailed on the visa and immigration web pages. 

If you have any queries with regards to visas and immigration, please do not hesitate to get in touch with us at immigration@abdn.ac.uk.

The IT Team support a variety of web and computer-based resources to complement your studies and allow you to manage and review coursework at your pace and in your own time.

Need help with your IT? Log a ticket with our Service Desk and view the progress of existing tickets.

If you have forgotten your password or login details...

• Please note the first time you set up your IT account you will only need your Student ID number (sent to you by email) and your Date of Birth.
• If you have forgotten your login-details after setting up your IT account please contact our IT team: Support : IT Service Desk (freshservice.com)