If you cannot find what you are looking for please check the list below for further information. Alternatively you can email studentlife@abdn.ac.uk.

Additional Registration Support
Registration Process

The first step of Registration is  IT Account Activation. This is where you will receive your student username and email address. Please take note of these as you will need them for the next stages. 

To set up your IT account, you will need your Student ID which can be found on your email correspondence from us. 

After IT Account Activation you will need to complete Online Registration via the Student Hub – please remember to also Upload Your Photo. Once you have completed this the next stage is to select your courses via MyCurriculum.  You will be able to access this from 12 January 2022. 

Once you have completed MyCurriculum you will be able to access MyTimetable from 17 January 2022 to personalise your timetable. 

IT Account Activation 

If you are having issues with your IT Account Activation, please email our IT Service Desk: servicedesk@abdn.ac.uk They are currently experiencing a high volume of queries so there may be a short wait for a response.  

  • Please note the first time you set up your IT account you will only need your Student ID number (sent to you by email) and your Date of Birth.
  • If you have forgotten your login-details after setting up your IT account please contact our IT team: Support : IT Service Desk (freshservice.com)
MyCurriculum 

You can speak to the MyCurriculum team if you need help accessing or using MyCurriculum via the online chat serviceor by calling 01224 272727. These services will operate from 10am to 4pm, Monday to Friday. For further resources you can also view this handy video.  

MyTimetable 

You will be able to access this from 17 January 2022. You will not be able to start MyTimetable until you have competed MyCurriculum. If you are experiencing issues with MyTimetable use the red report a problem, button. You'll find it at the top right of the screen. 

If the reply you receive does not resolve your problem, contact the IT Service Desk: servicedesk@abdn.ac.uk.

They are currently experiencing a high volume of queries so there may be a short wait for a response.  

Uploading a photo 

If you are experiencing issues uploading your photo, please contact the InfoHub: infohub@abdn.ac.uk.  

They are currently experiencing a high volume of queries so there may be a short wait for a response.  

Any Other Registration Issues

If you have any other questions re. Registration that are not answered here please contact the InfoHub: infohub@abdn.ac.uk.  

They are currently experiencing a high volume of queries so there may be a short wait for a response.  

Absence Reporting or Covid-19 Absence

If you are unable to attend classes or submit an assignment, you should use the absence reporting tool on the Student Hub.

If you self-isolating because of Covid-19 you should complete a Covid-19 Absence report.

Accommodation FAQs

A full set of Accommodation FAQs are available on the Accommodation website.

Blended Learning

We understand that a small number of our students may feel that their exceptional circumstances mean they are unable to be on campus for the start of classes. If this applies to you, we want to reassure and support you to make this return to on-campus learning as easy as possible. More information can be found by visiting this page.

Bank Letters and Council Tax
Can I have a letter to open a bank account?

If you are a new student you will automatically be emailed two bank letters, a generic one and one for the Royal Bank of Scotland, the day after you complete MyCurriculum.

If you do not receive these emails or there is an error on the document you have received, please email the Infohub (infohub@abdn.ac.uk). Please include your Aberdeen address in your email to ensure the letter you receive is accurate. Please note: Infohub can only produce a bank letter the day after you complete MyCurriculum.

How do I prove my student status for Council Tax exemption?

Full-time students are exempt from paying council tax. The University sends a list of registered students to the Aberdeen City and Aberdeenshire Councils. You will only appear on the list if you are fully registered by the time it is sent, if your registration has been completed after this you will need to get a 'council tax certificate' from the Infohub. You will also only appear on the list if the address on your record shows you live within the Council's remit. As such, please ensure that your address is up-to-date.

However, if you are asked by your Council for evidence of your student status, please email the Infohub (infohub@abdn.ac.uk) and request a 'council tax certificate'. In your email please include your Aberdeen and home addresses to ensure the document you are sent is accurate.

Please note: this document can only be produced the day after you complete MyCurriculum.

Coronavirus FAQs - the most up to date information

A list of frequently asked questions is available via this link. If you have any concerns or questions not covered in the FAQs, please email coronavirus@abdn.ac.uk.

Funding or scholarship applications

You can find more information on fee information and where to apply for funding here:

I’m not sure if I can study on campus or at home, where can I get more information?
The latest information on where you can study can be found here.
Immigration and visa requirements

All new overseas or international students are required to complete a visa or immigration document check when they arrive on campus for the first time. More information on the visa checks and immigration are detailed on the visa and immigration web pages. 

If you have any queries with regards to visas and immigration, please do not hesitate to get in touch with us at immigration@abdn.ac.uk.

IT issues or assistance

The IT Team support a variety of web and computer-based resources to complement your studies and allow you to manage and review coursework at your pace and in your own time.

Need help with your IT? Log a ticket with our Service Desk and view the progress of existing tickets.

If you have forgotten your password or login details...

  • Please note the first time you set up your IT account you will only need your Student ID number (sent to you by email) and your Date of Birth.
  • If you have forgotten your login-details after setting up your IT account please contact our IT team: Support : IT Service Desk (freshservice.com)
MyCurriculum, MyTimetable and MyAberdeen (UG and PGT only)
What is the difference between MyCurriculum and MyTimetable?

MyCurriculum
MyCurriculum is the course selection system for on campus students. You use it to pick your courses.

MyTimetable
My Timetable allows you to choose and sign up for your tutorials, practicals and labs (if applicable) and finalise your personal timetable.

I can't see the courses I want to pick in MyCurriculum, what do I do?
Should you need assistance with MyCurriculum you can find help on the support pages.
My timetable is not showing all my selected courses, what do I do?

Please note that there can be a delay of up to 3 hours between completing MyCurriculum and all your courses being available for selection in MyTimetable.

Issues can be reported by using the 'Report a Problem' button that appears at the top right of MyTimetable and your request will be allocated to the most appropriate team.

Please note:

  • With blended learning courses your timetable may not be as full/populated as expected. Please check with your school if you have any doubts.
  • Lectures are not being delivered on campus and will not appear in your timetable. Instead, see MyAberdeen for your lecture materials.
  • Some courses are online only and will not appear in MyTimetable. Please check this list.
  • Medical, Dental and Physician Associate Students should visit MyMBChB, MyBDS or MyPA respectively for information regarding their timetable.
Where do I find my lectures and coursework/assignments?

MyAberdeen

  • This is the University’s virtual learning environment. This is where you will find learning materials and resources associated with your courses and where you will be notified of any announcements about your courses or the University.
  • Login to MyAberdeen at www.abdn.ac.uk/myaberdeen

MyMBChB - for medical students

  • If you are a medical student, you will use the MyMBChB website to access your latest lectures, personalised timetables, exam feedback, e-Learning, and other web based services.
  • Login at www.abdn.ac.uk/mymbchb

MyBDS - for dentistry students

  • For dentistry students, you will use the MyBDS website which is a dedicated resource that provides lecture notes, learning materials, timetables and course-related announcements.
  • Login at www.abdn.ac.uk/mybds

MyPA - for physician associates

  • For physician associate students, you will use the MyPA website which is a dedicated resource that provides lecture notes, learning materials, timetables and course-related announcements.
  • Login at www.abdn.ac.uk/mypa
Collaborative Teaching

Your course tutor may choose to use the Collaborate Ultra tool in your course area. Collaborate Ultra is the web conferencing tool built in to MyAberdeen.

Full details can be viewed here.

Teaching will continue away from campus online through our virtual learning environment, MyAberdeen. Many of you will already be using MyAberdeen to find learning materials and resources associated with your courses. You’ll also know that it’s here where you will be notified of any announcements about your courses or the University.

More details can be viewed here.

How do I find my School Organisation Area in MyAberdeen?
Login to MyAberdeen using your University username and password (we recommend using a desktop computer/laptop and Google Chrome web browser). Once logged in, select Organisations from the main menu on the left and look for your school Organisation Area. Within the Organisation Area, you will find a folder labelled "Induction".
Orientation 
  • Information on the Online Orientation, and how to access it, can be found here.
  • Information on our Orientation Events, which you can choose to attend, can be found here.  
Student ID Card
Photo upload difficulties for ID card

You can upload a photo for your ID card HERE.

If you are experiencing issues in uploading a photo please contact our IT team: Support : IT Service Desk (freshservice.com)
Can I change my ID card photo?
If you want to change your ID card photo please contact infohub@abdn.ac.uk so we can cancel your old photo which will allow you to upload a new one.
How do I receive my ID card?

You must have set up your IT Account and completed Online Registration before your student ID card can be produced.

Once your photo has been approved you will be able to collect your student ID card from the ID Card desk in Elphinstone Hall between 9am and 5pm, Monday to Friday.

Students staying in University-owned accommodation will collect their ID cards from their Halls of Residence.

To request your student ID card to be posted out to you, please email the Infohub. Your email should be sent from your University email account and include your student ID number and the full postal address that you would like your card to be sent to.

Students at our Qatar campus can pick their student ID cards up from the Student Hub.

Tuition Fees
Paying tuition fees

Payment for tuition fees should be made when completing Online Registration.

A minimum payment of 50% of the full tuition fee should be paid at registration with the balance being paid 30 days from date of invoice.

Sponsored students or students funded by Student Finance must send a copy of their award letter to tuitionfees@abdn.ac.uk (not required for students sponsored by SAAS).

Tuition fee rates
You can find details of the tuition fee rates for the current and previous academic years in the following pages. These pages also contain information on the refund policy, miscellaneous charges and, staff tuition fees.
Finance Contacts
If you want to speak to someone on financial matters you can find some useful contacts here.
What are the Important Academic Dates?

The following calendar details the important dates you should be aware of when joining the University, such as Welcome Week, term starting dates and exams.

Who do I contact for change of circumstances, programme study or essential services?
Contacts for Change of Circumstances

Should you have changes in your circumstances that mean you will not be commencing your studies please email the following:

Essential Contacts and Services

To find an extensive list of those essential contacts and services available to you when you arrive on campus please visit this page:

Programme of Study Contacts

Registry Officers can be a great 'first point of call' and source of support for students who have concerns about their programme of study. 

What is AUSA?

Aberdeen University Students' Association (AUSA) is an independent charity, funded by the University and led by students. The organisation exists to support, empower and represent students during their University experience.

How do I Join a Sports Club or Society?

With over 55 sports clubs  and over 180 societies, AUSA and the University have a vibrant community spirit. Joining a club or society is a great way to meet new people and experience new things as well as continue to develop your skills, hobbies and passions. 

Where can I find contractual Information?

The following information provides further guidance on policies and regulations relevant during your time studying with us.

Admission Policies

Our admissions policy and links to the standard terms governing our offer of admission for students are available here:

Degree Regulations

General Degree Regulations apply to all undergraduate degrees awarded by the University of Aberdeen except for those of the Bachelor of Medicine and Bachelor of Surgery, the Bachelor of Science in Medical Science and the Bachelor of Dental Surgery.

Supplementary Regulations are specific to different degrees. Students must satisfy both General Regulations and Supplementary Regulations to be awarded a Degree, Diploma or Certificate.

Student Terms and Conditions

A number of formal statements set out what you can expect from the University and what expectations are placed on you. Find out more information on the student terms and conditions below.

Student Code of Practice

The Codes of Practice provides guidance and practical advice for students, programme coordinators, and Heads of School.

What is the Parent and Family Programme?

Joining the Parent & Family Programme is a great way for families to hear about developments at the University and share in its achievements. The Aberdeen Family is made up of more than 16,000 students, 80,000 alumni and many more parents, friends and supporters. Every year more than 3,000 new students embark on the student experience of a lifetime and we would like you to be part of this as a member of our Parent & Family Programme.

 Members of the programme receive updates and information that may be of interest to friends of the University. This will include our annual Voice magazine, regular e-zines and invitations to University events. We also work closely with the University of Aberdeen Development Trust, a charity established to raise funds exclusively for the University of Aberdeen. Many alumni and friends support our students, research and heritage through the Development Trust.