banner that reads how has your feedback helped improve the campus experience?

You told us:
There was not enough information for incoming students regarding accommodation and arrival on campus.

What we did:
Accommodation online groups were opened earlier to allow better flow of information to students regarding Move in Weekend and what to expect generally.


You told us:
A number of you indicated that you felt unsafe at times on campus (King's and Foresterhill, Aberdeen), in the city and in Hillhead.

What we did:
During the winter we promoted safe walking routes on our social media channels and also encouraged students to make use of Safezone.


You told us:
You were unaware of the benefits of using Yoyo Wallet.

What we did:
We are increasing promotion of how you can use the app to save money on campus, including the creation of promotional video content and inclusion of this in the New Student Guide, New Student Notebook, social media, studnt e-newsleters and events, in order to raise awareness.


You told us:
Lack of deals deemed good value for money on yoyo Wallet was a key reason for choosing not to use the app.

What we did:
New deals were added to the app and more new additions are scheduled for the whole year. Additional healthy options are also being added.


You told us:
You did not know how to use Yoyo Wallet.

What we did:
A simple how to guide has been created to assist you.


You told us:
You expressed concern about representation on campus via AUSA. 

What we did:
A new strategic plan has been launched which gives more focus to ensuring that every student has access to strong and influential representation through AUSA. This aims to ensure that every student has the chance to identify with and participate in a community that they feel part of, and has access to information, advice, development services and support to allow them to get the most out of their time at university.


You told us:
Bookable meeting rooms were being double-booked, double-charged and the timetable for bookings was unclear.

What we did:
The Student Partnership Agreement seeks to address this increased awareness and usage of bookable space.


You told us:
There was no place for students during prayer times.

What we did:
All students who require a room for prayers can use the Multifunction Quiet Room daily at noon.


You told us:
The 'Quiet Room' in the Chaplaincy was not quiet.

What we did:
The Quiet Room is now a multifunctional room where students with children can go, as well as those who wish to relax without any screens.


You told us:
There are not enough microwaves on campus.

What we did:
Microwaves have been increased by 50%, meaning three new microwaves have been added. Usage will be monitored, and further improvements made if necessary.


You told us:
Microwaves on campus were not always clean.

What we did:
In a move to be more sustainable, disposable disinfectant wipes have been replaced by recyclable blue roll and eco-friendly disinfectant spray, to encourage more active cleaning of the microwaves after use. 


You told us:
Union Brew lacked a large variety of drinks.

What we did:
Technical issues meant that planned draft products weren’t installed in time for Freshers week.  This has now been resolved, with IPA, Lager and Cider all for sale on draft. (Lack of a cellar and under-counter storage for coolers means that there is no capacity to stock any additional draft products.) The bar also stocks at least 10 different bottled beers, lagers and ciders, a range of 7 different gins, a range of malt and blended whiskies, and other spirits. Non-alcoholic beer, lager and cider is also available, together with a wide range of soft drinks. Products stocked are kept under regular review


You told us:
Union Brew lacked a sufficient selection of vegan and vegetarian menu options.

What we did:
Additional vegan and vegetarian snacks and cakes have been introduced, and products stocked remain under ongoing review, according to demand. No meat products now sold on a Monday. 


You told us:
Union Brew lacked atmosphere.

What we did:
Blinds and fairy lights have been installed to give a cosier atmosphere.  Investigation into the feasibility of other ways of changing the atmosphere, e.g. lighting, and partitioning the space is ongoing. ​​​​​​​


You told us:
The Principal's and AUSA Welcome were not well attended.

What we did:
We are investigating a possible format change to a sofa style chat with hosts to lead discussions. Consideration is also being given to appropriate panel members, to make the event more interactive.


You told us:
The Freshers' Fayre was too crowded.

What we did:
We are investigating moving the fayre to a larger location with more space.If this is not feasible, greater provisions will be made to enable students to be aware of quiet times to attend. 


You told us:
You were confused about where the societies and clubs were located on the day of the Freshers' Fayre.

What we did:
Societies and clubs were invited to sign-up earlier for the Fayre, to allow for better signposting to students of the various stalls.


You told us:
You want more student social space on campus

What we did:
Working closely with AUSA the ground floor of the Student Hub has been transformed, providing you with a more relaxed space