How has your feedback helped enhance student support services?

What you told us:
Student Support information online was overwhelming a there were lots of services being promoted with lot's of different looks.

What we did:
We created a new siplified area on the website and launched the BeWell programme to help guide you to the right resources.


What you told us:
You said that you were not aware that you could be mentored by an alumnus of the University.

What we did:
We are now increasing the promotion of the scheme so that more students know how to apply.


What you told us:
You expressed concern over waiting times for the University's Counselling Service

What we did:
A new one-at-a-time model was introduced resulting in the complete elimination of wait times. Students can now be offered an appointment in 2-3 working days.


What you told us:
You raised concern over the clinical expertise of counsellors and expectations around the counselling they offer.

What we did:
All counsellors conduct regular CPD to update their skills. Further efforts will be made to better clarify what counselling is and what University counsellors can and cannot offer. A suite of self-help leaflets, online support, paper resources and specialist sources of help are all available for free on the Counselling Service website. A range of ‘during-session’ aids, including self-help cards/guides and therapeutic tools are also offered to students, as appropriate. 


What you told us:
You raised concerns about the scope and dexterity of therapeutic provision.

What we did:
We continue to develop the Counselling Service to ensure we are equipped to meet the needs of all students. The Service now has promoted the opportunity for students to change their counsellor if they feel the allocated one is not 'right' for them. This is explained on the Counselling Service website and on promotional literature.


What you told us:
You shared concerns over the capacity of the counselling service to meet student demand.

What we did:
Through the Scottish Government, we have secured additional funding to support additional resources to meet demand.


What you told us:
You identified needs beyond core counselling.

What we did:
The Service is continually seeking to expand counsellor skill-sets, such as in trauma, group-work and psycho-education.


What you told us:
PGR students asked for more information on support services prior to arrival

What we did:
We have created a series of print and digital guides to help new students settle in and improve awareness of the support on offer.


What you told us:
You told us it was difficult to meet other PGR students.

What we did:
We created a PGR only Facebook group for PGR students to keep in touch with each other, and hold regular meet-ups to help you meet, get to know each other and network.


What you told us:
You identified that you wanted AUSA to provide a clear calendar of events, improve timing with communications and fix occasional formatting issues in newsletter.

What we did:
Newsletters are now sent at the end of the day so that students have more time to read. The newsletter will also have a 'featured events' section and solutions to formatting issues are being investigated.


What you told us:
You told us that there was a lack of awareness around AUSA Advice and what they can do to help students.

What we did:
Clearer, more regular advertising of AUSA Advice has been introduced.


What you told us:
You told us that there was a lack of awareness among students of the online, local and commuting student events.

What we did:
If this event runs again in 2020, greater efforts will be made to promote the event and make more online students aware of the event.