In order to access University IT facilities, staff must have a personal IT account with an associated username (User ID) and password.
If you think your University password might have been compromised - for example, if you’ve been the victim of a phishing attack, or if you think someone may have watched you type it:
- change it immediately using Self Service Password Reset (SSPR)
- NEVER use that password again
- contact the Service Desk immediately - we need to know in order to gauge potential on-going threat
- after changing your password, please ensure you complete the IT Security Awareness Training if you have not already done so
Remember that you should never tell anyone what your password is, no matter how innocent it may seem to do so, nor write your password down where others may find it. The IT Service Desk will never ask you to reveal your password.
If you forget your IT account password, or if you need to change it because your IT account has been compromised, you can reset it using Self-Service Password Reset – SSPR.
Before using SSPR for the first time, you will need to register by verifying your identity and setting up your authentication method/s – just as you would for online banking. If you don’t register for SSPR in advance you will not be able to use the service to reset your password.
To register for SSPR
- Register for SSPR here
- Sign in with your University email@example.com and current IT account password
- If you are a new start, use the temporary IT account password issued to you by email
- Follow the onscreen instructions to set up your authentication methods. We recommend you set up the Microsoft Authenticator app as your preferred authentication method and your mobile phone number as a second method.
To reset your password using SSPR
- Reset your password here
- Or use the ‘Forgotten my password’ link on OWA’s sign in page
See our user guide for full instructions.
Note: Once you have changed your password, you will need to update wireless and email settings on your mobile devices with the new password in order to receive email and connect to the University wireless network. Please allow up to 30 minutes for your password change to synchronise across all University IT systems.
Change your password – additional IT accounts
For additional IT accounts – such as Project (P), External (XTS), and Guest (GST) – please use our Change Password utility web form.