Making a comment about our services
Museums & Special Collections is committed to providing the highest possible standard of service both online and in person and welcomes all comments to ensure that service continues to improve.

If you would like to provide feedback on our service, please email us at

Making a formal complaint
If you wish to make a formal complaint about our services when visiting, please speak to a member of staff, who will try to resolve the matter directly, or will put you in touch with a staff member who can help. If the matter is still unresolved you may wish to make a written complaint to the Head of Museums & Special Collections.

Our complaints procedure
The Head of Museums & Special Collections will be responsible for answering the complaint after consulting with colleagues.

Complaints response review
If you are not satisfied with our response you can ask for your complaint and our response to be reviewed by the University Secretary.

Neil Curtis
Head of Museums & Special Collections

Special Collections Centre
The Sir Duncan Rice Library
Bedford Road
AB24 3AA