Last modified: 22 May 2019 17:07
This course will help to highlight, in a variety of business and non-business contexts: i) the various real-life ways in which managers’ subtle, highly sophisticated and socially organized communicative actions have a significant impact on the perceptions and performance of the employee groups/teams they supervise and work with; and ii) what communicative methods managers can employ to more effectively relay information to, obtain feedback from, motivate, persuade and, more generally, enhance the performance of their staff teams.
|Session||Second Sub Session||Credit Points||15 credits (7.5 ECTS credits)|
The course will contain a mixture of the detailed analysis of audio-video recordings of real-life 'manager-team' and 'one-to-group' communication taken from a variety of business and non-business settings; a role-play management communication simulation exercise (involving two inter-related oral presentation-based tasks); lectures; classroom discussions; case studies; short individual and group exercises; and, if possible, visits from guest speakers/practitioners. Two presentation sessions are required in order to demonstrate (and to quantify) students' improved understanding and enhancement of their skills in manager-team communication as a result of taking this course. The first presentation will be conducted at the very beginning of this course - i.e. before the students receive any classroom instruction on this subject. Although this presentation is not formally assessed it will be used for comparative purposes with the second presentation to gauge students' progress on this course. the second presentation (which is assessed) will be delivered at the very end of the course, that is, after the students have received instruction on (i) the various communicative practices and processes relevant to this subject; and (ii) the practical skills managers employ (and need to employ) when communicating effectively with work teams.
Information on contact teaching time is available from the course guide.
1st attempt: 1. An individual Assessment comprising 40% of the total course marks. 2. A group piece comprising 30% of the total course marks 3. An individual Professional Reflective Review comprising 30% of the course marks. The individual assessment (1. and 3. above) is as follows: 1. An individual contribution to a theoretical issue, a case issue or work-based issue (2000 words) – 40% of total course marks. 2. A reflective review of the lessons learned through participation in the course (1500 words or a 5min video/oral presentation) – 30% of the total course marks. Material for these individual assessed elements will be obtained through a series of timetabled individual and group activities complemented by directed reading and own research. The group assessment (2. above) is as follows: A group activity/challenge – 30% of the total course marks. In undertaking the challenge, and in the preparation of the assessed requirements (see on), students are required to keep minutes of their group meetings and record peer contributions. These minutes along with the reflections on peer contributions peer are reviewed by the assessment team as part of the assessment process. The group assessed requirements for this course are: e.g. a 10 minute group presentation (contributing 10% and an accompanying 5 page Briefing Note/Report comprising 20%). Resit: There is no resit opportunity for the group element. For the individual elements students who score below D3 will be required to submit the respective elements within six weeks of the mark and feedback being returned.
There are no assessments for this course.