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DM5003: SERVICE PROJECT MANAGEMENT (2016-2017)

Last modified: 16 Dec 2016 12:03


Course Overview

Managing data support services for various stakeholder groups

o Service design and implementation

o Monitoring and tracking data and service requests

o Demand and resource management

o Service level agreements and service charters

o Service reporting and service reporting policies  

o Projects as a way of changing/improving services or introducing new services

o Measuring project impact (including qualitative techniques)

o Change management (e.g. change management processes for data standards, reference data, security classification)

o Risk management

o Liaising with other departments and third parties

o Influencing stakeholders (e.g. related to the need for data quality, accessibility, traceability, archiving and retention processes and procedures)

o Project planning and control, tracking by stages, reporting by exception

o Producing a business case, and estimating value and costs of data and data management process improvements

Project management

o Improving services through change management

o Service measurement (KPIs) and service measurement policies

o Managing incidents and complaints

o Sourcing external data, and monitoring requests for external data for data rights management and invoicing

o Managing (virtual) teams

o Front office / Back office services

Course Details

Study Type Postgraduate Level 5
Session First Sub Session Credit Points 15 credits (7.5 ECTS credits)
Campus Old Aberdeen Sustained Study No
Co-ordinators

Sorry, we don't have a record of any course coordinators.

What courses & programmes must have been taken before this course?

  • Any Postgraduate Programme (Studied)

What other courses must be taken with this course?

None.

What courses cannot be taken with this course?

None.

Are there a limited number of places available?

No

Course Description

Managing data support services for various stakeholder groups

o Service design and implementation

o Monitoring and tracking data and service requests

o Demand and resource management

o Service level agreements and service charters

o Service reporting and service reporting policies  

o Projects as a way of changing/improving services or introducing new services

o Measuring project impact (including qualitative techniques)

o Change management (e.g. change management processes for data standards, reference data, security classification)

o Risk management

o Liaising with other departments and third parties

o Influencing stakeholders (e.g. related to the need for data quality, accessibility, traceability, archiving and retention processes and procedures)

o Project planning and control, tracking by stages, reporting by exception

o Producing a business case, and estimating value and costs of data and data management process improvements

Project management

o Improving services through change management

o Service measurement (KPIs) and service measurement policies

o Managing incidents and complaints

o Sourcing external data, and monitoring requests for external data for data rights management and invoicing

o Managing (virtual) teams

o Front office / Back office services

Degree Programmes for which this Course is Prescribed

None.

Contact Teaching Time

Sorry, we don't have that information available.

Teaching Breakdown


Assessment

None.

Formative Assessment

None.

Feedback

None.

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