Student Surveys and Feedback

University Library Student Experience 2018

You Said – We Did

 

Your feedback helps us to make our Libraries better spaces to work and study. We have made some changes over the summer, based on responses from students, which were gathered through the Jisc HE Tracker survey, the National Student Survey, and through Focus Groups held in the spring of 2018. To create a better student learning experience, we have also relocated the IT Service Desk to the Information Centre on Floor 1 of the Sir Duncan Rice Library.

 

You said: More PCs needed in The Sir Duncan Rice Library.

We did: We have added 38 PCs across floors in the Sir Duncan Rice Library (SDRL).

  • 6 on Floor 1
  • 20 on Floor 3
  • 6 on Floor 5
  • 6 on Floor 6

To accommodate the desks needed for the additional PCs, we have removed the reader carrels on Floors 5 and 6, and relocated some of the group working tables from Floor 3.

 

You said: More bookable spaces for group working.

We did: We have converted a room on Floor 1 (Room 124) for group work. It now contains six group working spaces that can be booked online.

  • 1 x 6-8 seater acoustic “pod”
  • 2 x 4-6 seater acoustic “pods”
  • 3 x 6 seater open desks

All are equipped with power sockets and USB charging points. A large plasma screen is provided, which can be used for display purposes when a personal laptop is connected to it. Pods and tables can be booked for up to 2 hours via the Student Hub CMISGo website: www.abdn.ac.uk/studenthub/login

In SDRL we have 16 co-labs on Floors 3, 4, 5 and 6, which do not need to be booked. These have been upgraded, and you can now wirelessly connect your personal device to the plasma screen.

 

You said: More charging points.

We did: We installed 408 extra power sockets and USB charging points in all our libraries, allowing personal laptops to be used more easily.

Sir Duncan Rice Library: 60 desks in rooms 324, 424 and 524.

Medical Library: 78 desks across Ground Floor, Floor 1 and Floor 2

Taylor Library: 270 desks across two floors

 

You said: Primo is difficult and confusing to use.

We did: Workshops and guides to help you learn more about using Primo and other Library services.

Lectures and workshops on information skills are provided in many courses and programmes.

Come to a library tour, or book the 1-hour Primo workshop in our Find it Fast! programme.

Ask a member of library staff at the Floor 1 Information Centre, or at the Information Points on Floors 4, 5 and 6.

 

You said: More online resources.

We did: In 2018-19 University of Aberdeen readers will have access to almost 600,000 books and over 30,500 journals online.

We will spend nearly £3million on electronic resources for both students and staff in 2018-19. Over a calendar year, Library users download the equivalent of 4 full journal articles per minute.

However, we can’t give access to everything. Publishers and suppliers set rules on how their materials can be made available, and sometimes they choose not to make textbooks or other scholarly texts available online. We continue to work to get the best deals for our students and staff. So, if there’s an item that you are keen to access electronically and we don’t yet have it, let us know. We will try to help.  

 

You said: More print resources

We did: We buy hundreds of new books every year.

The University of Aberdeen holds more than 1 million items in its Library collections. These are stored on over 50km of shelving across our Libraries and stores. We have been collecting books since 1495, and we are adding to our collections all the time. However, we rarely buy multiple copies of the same textbook. Heavily used books are allocated to Heavy Demand or Three-Day Loan to allow more students to use them.

 

You said: SDRL is too noisy

We did: We installed power and USB sockets in silent study rooms 324, 424 and 524 to make these more user-friendly. We also operate noise zoning.

Noise can be an issue for some users in The Sir Duncan Rice Library. Other prefer an informal working environment. In general, higher floors will be quieter.

We operate noise zoning across upper floors. Lifts, toilets, offices, co-lab group working spaces, and machines are mostly on the North side of the building, while silent spaces and study rooms are at the South. (North—noisy; South—silent). If you prefer working where it is quieter, look for a desk further away from offices and co-labs. If you are disturbed by noise, please speak with Library staff, who will take appropriate action.

 

These changes will improve our Libraries for 2018-19. However, we are always updating our Library services and looking for new ways to improve the student experience. 

Staff Surveys and Feedback

University Library Staff/PGR Experience 2018

You Said – We Did

 

Your feedback helps us to make our Libraries better spaces to work and study. We have made some changes over the summer, based on responses from staff and postgraduate research students, which were gathered through the DDIS survey in the spring of 2018. To create a better research experience, we have also relocated the IT Service Desk to the Information Centre on Floor 1 of the Sir Duncan Rice Library.

 

You said: More electronic journals and databases.

We did: Increased spend on electronic journals and databases.

In 2018/19 we will spend almost £3million on journals, most of which can be accessed online. University of Aberdeen users now have access to over 30,500 titles, including key titles such as Nature, Science, BMJ and Lancet.

Records for all of the journals that we subscribe to individually or as part of a shared deal with other Scottish libraries are included in Primo: http://primo.abdn.ac.uk  Most titles that are supplied by aggregators (e.g. ProQuest) are also recorded in Primo. If you are unclear about our holdings or access please speak with library staff. Contacts for your subject area are listed at: www.abdn.ac.uk/library/support/contacts-106.php 

 

You said: More electronic books.

We did: More electronic books.

In 2018-19 University of Aberdeen users will have access to almost 600,000 books online format. Between books and journals, our users access the equivalent of four full-text downloads every minute of the year.

Not all books are available in electronic format. Publishers and suppliers set the licensing rules on how their materials can be made available, and these can be prohibitively expensive in electronic format. Publishers also make strategic decisions not to make certain books available online. Core textbooks are often in this category.

If there is an item that you are keen to access electronically and we do not yet have it, let us know. We are happy to investigate cost and licensing issues.

 

You said: More print resources.

We did: Increased book budget for 2018-19.

We will provide an increased amount of discretionary money for academic Schools to spend on print resources in 2018-19.

The University of Aberdeen holds more than 1million items in its Library collections. These are stored on over 50km of shelving across our Libraries and stores. We have been collecting books since 1495, and we are adding to our collections all the time.

However, we rarely buy multiple copies of the same textbook. Heavily used books are allocated to Heavy Demand or Three-Day Loan to allow more students to use them.

Requests for new books and journals should be directed to your subject Library Rep: www.abdn.ac.uk/library/support/contacts-106.php

 

You said: Primo is difficult and confusing to use.

We did: Workshops and guides to help you learn more about using Primo and other Library services.

Lectures and workshops on information skills are provided for PGR students.  

Come to a library tour, or book the 1-hour Primo workshop in our Find it Fast! programme.

●  Tours run in Welcome Week and the first 2 weeks of term. Workshops run throughout the academic year. Look in the student ezine and on social media. Alternatively you can access the course booking system directly at www.abdn.ac.uk/coursebooking

●   Library Guides: Find us in the Toolkit, or access subject-specific advice at www.abdn.ac.uk/library/support/library-guides-101.php

Ask a member of library staff at the Floor 1 Information Centre, or at the Information Points on Floors 4, 5 and 6. Arrange an appointment with your Information Consultant who can provide guidance and instruction on Primo and more specialised subject-specific resources

 

You said: Electronic resources are difficult to access.

We did: Guidance on online access and log-ins.

There is information on access issues in the ‘Accessing electronic information’ library guide at: www.abdn.ac.uk/library/documents/guides/qgdbs005.pdf  

The Toolkit also provides excellent information specifically for those working remotely: www.abdn.ac.uk/toolkit/systems/remote-access/ 

Access is managed by different authentication processes. So, we recommend logging into Primo and linking to full-text items from the list of results (click on the blue title link, or use the SFX menu option), or using the Find Databases tab to search in individual databases. For further advice, go to: www.abdn.ac.uk/library/support/passwords/index.php

Or email us to report access difficulties: serials@abdn.ac.uk

 

You said: More PCs needed in The Sir Duncan Rice Library.

We did: We have added 38 PCs across floors in the Sir Duncan Rice Library (SDRL).

  • 6 on Floor 1
  • 20 on Floor 3
  • 6 on Floor 5
  • 6 on Floor 6

To accommodate the desks needed for the additional PCs, we have removed the reader carrels on Floors 5 and 6, and relocated some of the group working tables from Floor 3.

 

You said: More bookable spaces for group working.

We did: We have converted a room on Floor 1 (Room 124) for group work. It now contains six group working spaces that can be booked online.

  • 1 x 6-8 seater acoustic “pod”
  • 2 x 4-6 seater acoustic “pods”
  • 3 x 6 seater open desks

All are equipped with power sockets and USB charging points. A large plasma screen is provided, which can be used for display purposes when a personal laptop is connected to it. Pods and tables can be booked for up to 2 hours at a time via the Student Hub CMISGo website: www.abdn.ac.uk/studenthub/login.

In SDRL, we have 16 co-labs on Floors 3, 4, 5 and 6, which do not need to be booked. These have been upgraded, and you can now wirelessly connect your personal device to the plasma screen.

 

You said: SDRL is too noisy.

We did: We installed power and USB sockets in silent study rooms 324, 424 and 524 to make these more user-friendly. We also operate noise zoning.

Noise can be an issue for some users in The Sir Duncan Rice Library. Others prefer an informal working environment. In general, higher floors will be quieter.

We operate noise zoning across upper floors. Lifts, toilets, offices, co-lab group working spaces, and machines are mostly on the North side of the building, while silent spaces and study rooms are at the South. (North—noisy; South—silent). If you prefer working where it is quieter, look for a desk further away from offices and co-labs. If you are disturbed by noise, please speak with Library staff, who will take appropriate action.

 

You said: Interlibrary loans were too expensive

We did: Free interlibrary loan service for staff and PGRs.

Obtaining items through interlibrary loan (ILL) is a costed service. However, because our collections are used heavily by users in other research libraries, we receive a discount from the British Library. Since 2015, we have provided a free ILL voucher service to academic staff and postgraduate research students.

Please contact your Information Consultant or Academic Library Rep for details: www.abdn.ac.uk/library/support/contacts-106.php 

 

You said: Opening hours are not long enough

We are doing: Review of out-of-hours access:

We operate different opening hours across our three libraries and at different times of the year.

Our longest opening hours apply to the Sir Duncan Rice Library (SDRL) where in term-time (non-exam period) we are open to midnight every evening except Friday and Saturday when we close at 22:00. In the lead up to exams and throughout exam periods SDRL is open 24/7.

In 2018-19, we are participating in a review of access to study resources out of hours across our campuses. See also: www.abdn.ac.uk/library/using-libraries/opening-hours-83.php

 

These changes will improve our Libraries for 2018-19. However, we are always updating our Library services and looking for new ways to improve the experience for students, researchers and lecturer. You are welcome to contact your Library Rep, our Information Consultant Team or the University Librarian to discuss.