New Primo launched Monday, January 13, 2020 - Support available


The Library launched a new version of Primo on Monday, January 13, and we want to let you know about the support available to help you use it to find materials for your studies and research. Library staff will be available to help with any questions you might have on using it. See below for information on further help available.


Reset your PIN to use our self-service machines

Following the move to the new version of Primo, you will need to reset your PIN number to use our self-service machines. Please see the guide below on the simple steps required to reset your PIN.

UoA Staff and Students - reset your PIN

External Library Members - reset your PIN


Drop-in Sessions on using Primo

From Tuesday, January 14, there will be specific drop-in sessions on the new Primo available in The Sir Duncan Rice Library. These will take place in the co-labs on Floor 4 of the Sir Duncan Rice Library, at the following times:

  • 11.00
  • 11.30
  • 15.00
  • 15.30

These drop-in sessions will run on weekdays until Friday, January 24. 


Bookable sessions on using Primo

In addition to these drop-in sessions, there will be bookable sessions on using Primo as part of our Find it Fast! series of library workshops. These will begin on Tuesday, January 21. You will be able to book places on these sessions via the Course Booking site.


Additional guidance on using Primo

You will also find instruction on using Primo in the Library Guides section of our website. More  support and guidance on Primo will be added to our website in the coming weeks.



Further information on the move to a new Primo

What are Library Systems?

The Library service runs on complex, integrated systems which provide cataloguing, search, metadata management, digital asset, and open access capability. Library users will be most familiar with the Library search interface, Primo but may also have experience of Digitool


What is happening?

We are migrating all the current library management systems, including Primo, to one integrated cloud-hosted system.


Why is this necessary?

We are moving to the supplier Ex Libris’ latest product, Alma with Primo, which will provide numerous benefits to the institution.


What are the benefits?

Benefits will include:

  • Improved search and retrieval experience
  • Better search experience on mobile and tablet devices
  • Improved digital research capability
  • Inter Library Loan available through Primo


What does this mean for me?

The main difference for staff and students is that the layout and functionality of the search and discovery tool, Primo, will change. Additionally:

  • Permalinks from the old Primo search will no longer work
  • The old Library catalogue has been retired


Where can I get further information?

Questions about the project can be directed to