Wired Network
Service Description
IT Services provides a centrally-managed wired network service that allows registered users access to the network-based resources from the University and the wider internet.
Features
- Wired Network access is available from most University academic, administrative and residential buildings
- Some wired eduroam ports are provided in libraries and residences
- This service includes our IP addressing, DNS and DHCP functions
- This service includes our web filtering
- This service includes all elements of the networking in our data centres
- This service supports many other functions including parts of our telephony system, our building management systems an our security systems
Users
- All members of the University
- Visiting eduroam users may use eduroam ports
Service Hours
- 24 hours a day, seven days a week, 365 days a year
Level of Service
Restrictions
- Personal devices may be used on eduroam.
- Access to all other parts of the wired network service is only available to UoA owned and registered devices.
- The University’s Network Connection Policy details further restrictions.
Availability
- Occasional maintenance is required on the service and as such will often result in an ‘at risk’ period. Where possible this will occur on a weekday between 7am and 9am and be advertised on IT Services Service News web pages.
Support and Documentation
- Some aspects of this service (e.g. web filtering) are discussed in the staff and student sections of our website.
- IT Services provide support from our Service Desks to assist with connecting to any of the wired network services.
- Queries relating to other aspects of this service can be raise with our Service Desks.
Request Process
- Connectivity is usual arranged for you during the installation or move of your PC/phone/device.
- Requests for connectivity can be made by contacting one of our Service Desks.
User Responsibility
- When using the wired networks, you are bound by the University’s Conditions for using IT Facilities.
- When using the wired networks, you are bound by the University's Network Connection Policy.
Costs
- There is no cost for the use of the main wired network services.