Snap Surveys

Snap Surveys

Service Description

Snap 11 Professional is a software package used to design both digital and paper-based questionnaires. Snap 11 provides a graphical user interface for questionnaire design as well as basic analysis of responses e.g. descriptive statistics and data visualization. For further info see Snap 11 features list. Online surveys built using Snap 11, can deployed using the Institutional Snap WebHost. Data collected by surveys hosted on the institutional WebHost are stored on a secure server owned and operated by the University of Aberdeen.

With prior discussion and agreement, the Digital Research Team may be able to support the development and deployment of institutional surveys driven by Professional Services, T & L, or Research colleagues.


  • One-off surveys
  • Personal and sensitive data
  • Internal and external audiences
  • Mobile device delivery
  • Paper delivery


  • Extract data to SPSS
  • Extract data to CSV
  • Manage cohorts via mailing lists
  • Schedule communications including reminders
  • Tools for analysis and reporting
  • Web integration tool
  • Can anonymise returns
  • Institutional branding available
  • Multiple language options
  • Workflows and/or routing
  • Document upload available
  • Can accommodate images and ability to comment on them


  • Snap 11 requires a windows OS.
  • Only those with UoA accounts can collaborate on Snap projects.


  • Staff (inc. honorary) and postgraduate students
    • Download Snap 11 to university managed machines from software centre
    • Download Snap 11 to personal devices using the software download service
    • Snap 11 available on virtual desktop infrastructure (VDI)
  • Undergraduate and taught postgraduate students
    • Limited student version of Snap11 available from software download service
    • Access to full version of Snap 11 via classroom PCs or VDI
  • Funded research projects may be built and hosted on behalf of external staff / NHS clinicians.

Service Hours

  • 24 hours a day, seven days a week, 365 days a year

Level of Service

Snap is supported by the Digital Research Services Team and short guidance sessions are available, on request, to staff and students requiring assistance with their survey.

  • Survey development is self-service.
  • Design/deployment service available subject to availability/requirements. See Costs below.
  • Support to launch available.
  • Backup and Restore of items: Backed up as per University standards.
  • Downtime: If there is to be an outage then users directly supported by the Digital Research Services Team will be contacted via email. Details will also be displayed on IT Services news page.

Support and Documentation

User Responsibility

  • Users must comply with all relevant University policies and guidance (see policy zone) including:
    • Data Protection Policy
    • Information Security Policy
    • Research Data Management Policy and Guidance
    • Conditions for using IT Services
    • Records Management Policy
  • Users are expected to familiarize themselves with relevant legislation such as:
    • Data Protection Act (DPA)
    • UK General Data Protection Regulation (UK GDPR)
    • Privacy and Electronic Communications Regulations (PECR)
  • Users must ensure that they have appropriate ethical approval and have assessed whether there is a need to perform a Data Protection Impact Assessment before launching a survey.
  • Principal investigators of research projects and supervisors of students are responsible for ensuring compliance with the above.


  • There is no cost attached to use of either Snap 11 or Snap WebHost.
  • The Digital Research Team may be able to support the development and deployment of surveys on behalf of research projects. Please see: Guidance on Costing IT in Research Projects.
  • Creation/deployment of bespoke surveys for a research project may be undertaken on a cost recovery basis and, where required, should be costed into your grant application. See Guidance above.
  • Contact: