Service Description

Snap is a survey tool that allows you to build online, paper and mobile surveys in any language with analysis and reporting.

Staff should not to store highly confidential or sensitive material in SNAP and should adhere to Data Protection Act when collecting data.


  • Survey design tools (for digital or physical media)
    • Staff and PGR students can download from software centre.
    • Access via VDI for PGT students.
  • Snap Webhost server to host online surveys and collect data
    • Note: This requires a webhost account, please contact the IT Service Desk - or - to arrange this
    • Ability to send surveys (and reminders) to a list of specific users
    • Ability to set up a static survey for which a URL can then be sent to people


  • All UoA Staff and Students

Service Hours

  • 24 hours a day, seven days a week, 365 days a year

Level of Service

SNAP is supported by the Research Applications and Data Management Team and a limited number of appointments are available to Staff and Students requiring help with their surveys.

  • Backup and Restore of items: Backed up as per University standards.
  • Downtime: If there is to be an outage then users directly supported by the Research Applications and Data Management Team will be contacted via email. 

Support and Documentation

Request Process

  • Bookings for institutional surveys can be made by emailing 
    • These surveys should not be run during vacation or exam times, and there should only be one active survey running at a time.
  • For other surveys, please email to arrange a suitable schedule.

User Responsibility


  • A limited number of Institutional Surveys are provided by the team.
  • For research based projects there will be a cost and these should be absorbed into your grant. Please email for a quote.