Further update on our existing share drive issue
What is happening?
We are continuing to run from our backup storage system. Our external suppliers are currently analysing the results of their investigation on the failing primary system and have had to escalate the issue with their systems experts, we are still awaiting their full report.
We are aware that the backup system is not as responsive as our primary service and we would ask users not to call the Service Desk to report performance issues. Work is being undertaken to minimise this issue.
We will provide you with a further update tomorrow Thursday 15th April.
What should you do?
Save your work regularly. Those users without access to file storage should save their work locally on their hard drive or USB drive. When file storage becomes available again, you should copy this to the file store to enable the files to be backed up overnight. Student file storage continues to be unaffected by this issue.
Please accept our sincere apologies for the inconvenience caused.
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