Print and Copy Service Outages

Significant upgrade to the University-managed Print and Copy Service - Mon 13-Fri 17 Sept.

There will be a significant upgrade to the University-managed Print and Copy Service from Monday 13 to Friday 17 September.

Print and copy services may be at risk all week and at times will be completely unavailable.

Timeline

Here is the planned timeline. The changes are complicated so the timeline may be subject to change: 

Time

Date

Action

Noon

Monday 13 September

Student Print web payment service will be taken offline.

 

From 3pm

Monday 13 September

The old print management system will be shutdown. Printing and copying will be unavailable.

 

Evening

Monday 13 September

MFDs and printers will be updated to work with the new print management solution.

 

All day

Tuesday 14 September

All Print and Copy services will be offline while the new print management system is configured. The service will resume in a phased manner, taking account of agreed business priorities.

 

Morning

Wednesday 15 September

IT Service News to be issued with full details of service status.

 

What should you do

If you are on campus can you please ensure that your local printer or MFD is powered on.

Print any required materials before 3pm on Monday 13 September.

The print server and queue names connected to your computer will be changing. We will provide a detailed update on this part of the change next week.

Why is this happening now?

For functionality, technical and contractual reasons we are migrating to a more widely supported Print Management solution called Papercut.

The improved functionality supports sustainability, monitoring and improved costs of the service offered.

We know that the timing of this change is not ideal, and we do apologise, but we need to implement the change now before the majority of our students return.

Next Update

We will issue a detailed update including a state of progress on Wednesday 15 September.