Access to H drive, UoA websites and corporate applications will not be working for any DA3 laptops and desktops.
What is happening?
• University corporate laptops connected to the server Direct Access 3 (DA3), also known as UOA Connection 3, are experiencing problems connecting to corporate resources.• Access to H drive, UoA websites and corporate applications will not be working for any DA3 laptops and desktops.Server Repair Updates• We believe that we have now repaired the faulty Direct Access server fault but unfortunately, some PCs and Laptops still cannot connect from off-campus• We are urgently attempting different recovery solutions.• At this time we cannot issue instructions for those affected PCs & Laptops until more extensive testing has completed.Next Update• We will issue a further update after 10am on Monday 6 September• If you are affected, please try some of the workarounds below. How to check if you are affected• If your device connects on UoA Connection 3, you will be affected.• If your device connects on UoA Connection 2 or 4, you will not be affected.To check thisClick on your Wireless or Wired internet icon at the bottom right of your laptop or desktop:Wired icon - Wireless icon - This will bring up the list of your internet connections.If Direct Access is working then you will see an icon with the name UOA Connection 2, 3 or 4 such as the image below - If you do not see the UOA Connection icon, then your laptop or desktop is affected by this problem.Workarounds and temporary solutions• You can use the VPN service to gain access to your H:Drive and to web-based resources. • You can use the VDI service to access other electronic resources and applications such as MatLab.• Information on these can be found in Toolkit at https://www.abdn.ac.uk/toolkit/systems/remote-access/Turn off Direct Access• If you are having issues browsing to the internet, or accessing UoA webpages, then it is possible to temporarily turn off Direct Access.• To do this open Direct Access on your device.• Click on the Direct Access server• Click on Disconnect