This is our response to the 2015 Student Survey. We will publish our response to the 2016 Student Survey later in summer 2016.

In March 2015, we invited you to take part in our annual survey to find out your views on IT services for students at the University of Aberdeen. Here’s the full survey report.

In brief

We received 863 responses from undergraduate and taught postgraduate students. Overall:

  • 84% of you said you were very satisfied or satisfied, and
  • 45% believe of you we have delivered an improved service over the past 12 months.

In detail

We reviewed and analysed all survey results, including over 300 free-text comments. Listed below are some of the changes we have already made in response, and our future plans. All have been influenced by your comments and feedback.

We are committed to improving our services and your feedback is invaluable.


Website

What you said

We asked you to give us your feedback on the University website. A number of comments indicated that you feel the website needs some work to ensure the information on it is fresh, relevant, and easy to find. You also suggested that a mobile version would be helpful.

What we’ve done

  • A project is underway to refine and improve our prospectus and Study Herepages, making this section fully responsive.
  • We will also be introducing a new design to complement the forthcoming refresh of University branding.
  • The University has recently recruited digital and social media experts to better curate and develop our web offering.

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Automatic updates

What you said

There were a number of comments about the length of time it takes for automatic updates to install on PCs. While we understand the frustration this causes, at the moment this is largely out of our control as it is dependent on the number of updates Microsoft release.

What we’ve done

  • We plan to pilot Maintenance Windows in managed classrooms this term. This will allow us to schedule Microsoft updates so that they take place out with normal business hours, such as over the weekend.

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Access to PCs and other collaboration workspaces

What you said

143 of you commented on co-labs and PC classrooms; most comments were positive and confirm that you find these areas beneficial for group work. The majority of requests were for more new PCs and bookable co-labs, as availability seems to be an issue.

Negatives comments focused on the speed of PCs, inappropriate use of co-labs by some, and general noise levels in the area:

  • Computers are a bit slow and some don’t work.
  • Co-labs not being used appropriately - for example, lone workers rather than for group work.
  • Too noisy - requests to make areas more closed off.

What we’ve done

  • We have started a program of regular weekly checks, but would urge you to continue to report any issues you find with PCs, printers and MFDs to the Service Desk.
  • We have optimised the login process on classroom PCs to speed up login time.
  • We’ve passed on your concerns about co-labs being used by individuals rather than groups to the Library for further consideration.

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Teaching and learning support

Teaching spaces - what you said

As in 2014, a number of you stated you would like lecturers to be more familiar with the equipment they use during lectures. You also commented on the lack of cleanliness of some rooms, and the wear and tear on furnishings and paintwork.

What we’ve done

  • We have replaced all classroom hardware scheduled for replacement as part of this summer’s refresh.
  • We introduced SmartBoardtraining sessions for teaching staff this summer. These will be a regular part of our IT Training schedule.
  • We have created online training, including documentation and video tutorials, for using audio-visual equipment in learning environments.
  • We are planning further training for teaching staff in using presentation technology in teaching spaces.
  • We have shared your comments about the classroom environment (e.g. cleanliness, wear and tear, etc.) with our colleagues in Estates.

Virtual Learning Environments - what you said

A number of you commented about the navigation in, and functionality of, MyAberdeen. You also commented on the lack of consistency in the way teaching staff use MyAberdeen.

What we’ve done

  • We are work closely with the Centre for Academic Developmentin support of MyAberdeen and are currently exploring opportunities for a single student portal.
  • We relaunched MyTimetable for the new academic year, taking into account new processes in MyCurriculum. You now have a full view of your timetable, including lectures, tutorials and seminars.
  • We are promoting a number of training tools to staff to help improve their confidence using the VLEs.

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IT Training Requirements

What you said

You asked us to provide more support to help improve your IT skills, particularly for training in MS Office, basic IT skills and statistical analysis. You also suggested that additional support for MyAberdeen at the start of your degree programme would be helpful.

What we’ve done

  • At the start of this academic year, we launched our new online Learners’ Toolkitto help you improve your digital literacy. The Toolkit supports students at all levels, from beginners to experts, and allows you to dip in and out quickly to pick up the tools and skills you need, when you need them.
  • You can also register with our free online self-training servicefrom SkillPort. Training materials cover MS Office and Adobe software.
  • We publish a library of user guides and fact sheetsfor MS Office applications and more.
  • We offer free Drop-in sessions for undergraduate and taught postgraduate students regularly throughout the year. We advertise these on MOTD.
  • Support for MyAberdeen is provided by the Centre for Academic Development’s e-Learning team.

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Wireless

What you said

A small number of you mentioned that, on parts of the campus, the wireless signal can be weak and access erratic.

What we’ve done

  • We are continuing to deploy additional wireless access points to improve coverage where blackspots are identified. You can help us improve the wireless service by reporting any blackspots you come across to the Service Desk.
  • We are starting to roll out access points with new 802.11ac technology. This will offer a significant increase in connection speed.
  • If you have friends or family visiting the University, they can now enjoy free, unlimited wi-fi across the campus and Aberdeen Sports Village via the Aberdeen-city-connect network.

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Print, Scan and Copy - MFDs

What you said

You made a number of useful suggestions about the print, scan and copy service and raised some concerns about reliability and location of the MFDs, the cost of printing, and printing from mobile devices.

What we’ve done

  • We have regular reviews with our supplier, Ricoh, and are working with them to help improve response times and to improve the performance of our network printing service.
  • You can now print directly from your mobile device to MFDs using our WebPrint service. See our WebPrint user guide to help you get started.

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